Christopher Williams | Page 17

Great service. Everyone was very kind. I had a great experience from beginning to end. Everyone was very kind. I had a great experience from beginning to end. More

by amk5212000 Verified Customer Verified Customer

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I was really upset with my service advisor who side-stepped my questions about service items and told me I had to have certain work done to my vehicle when it was not absolutely necessary. I was a side-stepped my questions about service items and told me I had to have certain work done to my vehicle when it was not absolutely necessary. I was also not provided clear answers for past service done at the same service center. More

by AResnick1 Verified Customer Verified Customer

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Christopher Williams provided fast and accurate detailed info-to-customer service. Christopher Williams gave me an excellent benefit on service with my four tires change. Talk is cheap, BMW, please INCRE info-to-customer service. Christopher Williams gave me an excellent benefit on service with my four tires change. Talk is cheap, BMW, please INCREASE Christopher Williams earnings which is well deserved. I have a 2019 X6 from Rallye, listen to BMW loyalty family. 👍👀 More

by Y32493 Verified Customer Verified Customer

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Service is not good , the service dept is a bunch of theives. Try to scare you into things you don't need and make you pay for things covered. theives. Try to scare you into things you don't need and make you pay for things covered. More

by metzade Verified Customer Verified Customer

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Excellent in every way. Always stress free and a pleasure bringing my car in for service. Comfortable waiting area. Christopher is an excellent service rep and communicator Always stress free and a pleasure bringing my car in for service. Comfortable waiting area. Christopher is an excellent service rep and communicator. More

by MICHELENEW2 Verified Customer Verified Customer

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Front desk personal need to be more kind and friendly and acknowledge customers when waiting. acknowledge customers when waiting. More

by drgeefoster Verified Customer Verified Customer

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Christopher Williams was excellent. He communicated clearly and made sure the service was done in a timely manner. He communicated clearly and made sure the service was done in a timely manner. More

by cecilmcmaster Verified Customer Verified Customer

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Unfortunately, the service at this location has declined drastically. Christopher Williams needs a refresher course in professionalism and customer service. Not only was he patronizing, his ridiculous att drastically. Christopher Williams needs a refresher course in professionalism and customer service. Not only was he patronizing, his ridiculous attempts at pretending to be helpful were laughable! My vehicle was not washed, and I had to retrieve it from the service area myself because no one knew how to open the door. Maybe I'll contact Corporate! More

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Was robbed for my service I requested. I had a code error for my breaks and asked them to check. They went straight to ripping my center consul apart and said it was water damage when no c I had a code error for my breaks and asked them to check. They went straight to ripping my center consul apart and said it was water damage when no code was ever checked. The reason I know they never checked was that it was covered with tape which I placed there and was never removed. So now ended up paying 3k instead of cheacking for a fault which could have been less than $200. I’ve had multiple service done with my other cars and rally keeps trying someone to make something bigger to steal money from me. I pay for rim and dent insurance. They fought with me saying now that I need to pay for the service I wanted and did not fix it. Until I had to get the sales agreement to show them I was paying for it. Another instance when I got a cert pre own. I told them the breaks on the car did not feel right, they said it was fine and the next month I took it in and they want to charge me 2300 to change my breaks. After my time limit passed from purchasing the car. Rally and its services are not reliable. More

by sachel1119 Verified Customer Verified Customer

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My appreciation and positive feedback for the outstanding customer service received with the whiole team at service Department. I must say MR Cosmo Laurino and Christopher Williams have a warm rapport with c customer service received with the whiole team at service Department. I must say MR Cosmo Laurino and Christopher Williams have a warm rapport with customers. They also listened to your request and guiding you in what is necessary repairs and posible alternatives to do in your car. More

by LCASIMIR97 Verified Customer Verified Customer

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