Chuck Geringer | Page 16

Tara yada yada yada. Had my truck for 13 days. Good thing I don’t use it for a wor truck. Offered a rental on Day 9. Only reason I took it to the dealership was because o Had my truck for 13 days. Good thing I don’t use it for a wor truck. Offered a rental on Day 9. Only reason I took it to the dealership was because of an extended warranty. Service manager said it was unacceptable. Tell me something I don’t know. You asked for my opinion, you got it. More

by trichardet Verified Customer Verified Customer

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My truck was dropped off for fuel pressure regulator malfunctioning clearly a warranty issue and dealer stated I had contaminated fuel After charging me $1500 to not fix the problem malfunctioning clearly a warranty issue and dealer stated I had contaminated fuel After charging me $1500 to not fix the problem More

by littlebear_151 Verified Customer Verified Customer

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They r great to work with! Would definitely go back again for another purchase or send someone else! Would definitely go back again for another purchase or send someone else! More

by LYNN.BRADLEY000 Verified Customer Verified Customer

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Staff writer as very helpful and was able to get my oil change done quickly. I will be returning. change done quickly. I will be returning. More

by Rcs Verified Customer Verified Customer

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Kim Hausman provides excellent customer service! You are very fortunate to have her as an employee. You are very fortunate to have her as an employee. More

by cbrewer777 Verified Customer Verified Customer

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Great experience purchasing truck. Great experience working with awesome staff!! The facility is clean and comfortable, the staff is friendly and welcoming, and the overall experienc Great experience working with awesome staff!! The facility is clean and comfortable, the staff is friendly and welcoming, and the overall experience was enjoyable. More

by erick.d.pitchford Verified Customer Verified Customer

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Always great service never disappointed. I was glad to be able to use my reward points on this last service. I was glad to be able to use my reward points on this last service. More

by m.blosser Verified Customer Verified Customer

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Truck I purchased is still not repaired have to bring it back again, a you believe it ? back again, a you believe it ? More

by brothersdan14 Verified Customer Verified Customer

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The worst experience I have ever had! The car buying process wasn’t bad. About a month after I bought a NEW car the backup camera starts having issues. No problem I thought I would bring The car buying process wasn’t bad. About a month after I bought a NEW car the backup camera starts having issues. No problem I thought I would bring it in to be serviced. It takes over two weeks to get “fixed” and when I go pick it up there are dents in my hood. They tried to gaslight me into saying it was hail damage on one spot on my hood and they couldn’t do anything. They then went to check the cameras and they then said they would fix it. I bring it in two days later to get the dents repaired and the backup camera is still broken! I mention it when I drop it back off. The next day they called me and said the backup camera was on back order and I can pick my car up. I was in Illinois at the time staying with family. They said I had to come get it because of the rental I was in. Fine I drive an hour there and they lost my keys! The guy left me at the counter for 25 minutes frantically looking for my keys and then finally comes up and says the shuttle driver took them home and he’s gone. Absolutely ridiculous, I then get put back into a rental and have it for almost a month. I went to Branson for vacation and drove the rental down there. First day there the dealership calls me and says the camera is still not in but I have had the rental to long and I need to get my car. I say that I’m almost 4 hours away and that isn’t possible. They keep saying they need their rental back so they drive my car 4 hours to Branson. I was interrupted on my vacation because of their poor service and planning. The guy who drove my car their told me that he stopped at Lamberts in my car which is whatever but still unprofessional to tell me. I look at my hood and exactly where the dent was their is a chip of paint missing from my hood. I’m on vacation though so I take pictures of it and go about my trip. I’m still completely frustrated at this point but what can I do. Finally I get a call that the backup camera came in almost 3 months later. I bring it in and mention the paint chip. They tell me they will fix it no problem. Shocker they didn’t. The put something on it to prevent it from getting bigger and rusting. They also say it’s a rock chip not where the dent was. But why am I getting punished by having a brand new car with chips in the hood when I am not the one who did it! I also left the plastic screen cover on my radio because I was going to order a screen protector for it. They decided to take that off as well. I really am to the point where I want to sell this car back to the dealership and take my business else where. I cannot believe the unprofessionalism and rudeness used in this establishment. More

by Jessica Emory Verified Customer Verified Customer

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We trust them. Kim H is great. She takes good care of us each visit. Kim H is great. She takes good care of us each visit. More

by maryfhuff Verified Customer Verified Customer

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