Chuck Geringer | Page 17

Great experience purchasing truck. Great experience working with awesome staff!! The facility is clean and comfortable, the staff is friendly and welcoming, and the overall experienc Great experience working with awesome staff!! The facility is clean and comfortable, the staff is friendly and welcoming, and the overall experience was enjoyable. More

by erick.d.pitchford Verified Customer Verified Customer

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Always great service never disappointed. I was glad to be able to use my reward points on this last service. I was glad to be able to use my reward points on this last service. More

by m.blosser Verified Customer Verified Customer

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Truck I purchased is still not repaired have to bring it back again, a you believe it ? back again, a you believe it ? More

by brothersdan14 Verified Customer Verified Customer

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The worst experience I have ever had! The car buying process wasn’t bad. About a month after I bought a NEW car the backup camera starts having issues. No problem I thought I would bring The car buying process wasn’t bad. About a month after I bought a NEW car the backup camera starts having issues. No problem I thought I would bring it in to be serviced. It takes over two weeks to get “fixed” and when I go pick it up there are dents in my hood. They tried to gaslight me into saying it was hail damage on one spot on my hood and they couldn’t do anything. They then went to check the cameras and they then said they would fix it. I bring it in two days later to get the dents repaired and the backup camera is still broken! I mention it when I drop it back off. The next day they called me and said the backup camera was on back order and I can pick my car up. I was in Illinois at the time staying with family. They said I had to come get it because of the rental I was in. Fine I drive an hour there and they lost my keys! The guy left me at the counter for 25 minutes frantically looking for my keys and then finally comes up and says the shuttle driver took them home and he’s gone. Absolutely ridiculous, I then get put back into a rental and have it for almost a month. I went to Branson for vacation and drove the rental down there. First day there the dealership calls me and says the camera is still not in but I have had the rental to long and I need to get my car. I say that I’m almost 4 hours away and that isn’t possible. They keep saying they need their rental back so they drive my car 4 hours to Branson. I was interrupted on my vacation because of their poor service and planning. The guy who drove my car their told me that he stopped at Lamberts in my car which is whatever but still unprofessional to tell me. I look at my hood and exactly where the dent was their is a chip of paint missing from my hood. I’m on vacation though so I take pictures of it and go about my trip. I’m still completely frustrated at this point but what can I do. Finally I get a call that the backup camera came in almost 3 months later. I bring it in and mention the paint chip. They tell me they will fix it no problem. Shocker they didn’t. The put something on it to prevent it from getting bigger and rusting. They also say it’s a rock chip not where the dent was. But why am I getting punished by having a brand new car with chips in the hood when I am not the one who did it! I also left the plastic screen cover on my radio because I was going to order a screen protector for it. They decided to take that off as well. I really am to the point where I want to sell this car back to the dealership and take my business else where. I cannot believe the unprofessionalism and rudeness used in this establishment. More

by Jessica Emory Verified Customer Verified Customer

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We trust them. Kim H is great. She takes good care of us each visit. Kim H is great. She takes good care of us each visit. More

by maryfhuff Verified Customer Verified Customer

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I was given incorrect information on the phone. I asked if they accepted carshield and was told yes. When I got to the service department I was told they do not. I asked if they accepted carshield and was told yes. When I got to the service department I was told they do not. More

by stlsjeff7 Verified Customer Verified Customer

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So far so good! Buying experience was pleasant and did not take much time. Jeff has gone out of way to be helpful and is generous with his time. Buying experience was pleasant and did not take much time. Jeff has gone out of way to be helpful and is generous with his time. More

by Miller613 Verified Customer Verified Customer

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Been a loyal customer for years with little to no issues. Recently encountered an issue with my new purchase and 9 months later the problem has not been resolved. Service after the sale has been non existent Recently encountered an issue with my new purchase and 9 months later the problem has not been resolved. Service after the sale has been non existent so buyer beware. More

by JDBROWNING Verified Customer Verified Customer

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Arrived at the facility and was promptly greeted. The service team was on top of what I needed and quickly completed it. No issues. Excellent The service team was on top of what I needed and quickly completed it. No issues. Excellent More

by eolson7252 Verified Customer Verified Customer

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Worst service experience I have ever experienced. I will never return and will never recommend any to go there for service. I will never return and will never recommend any to go there for service. More

by kenwright Verified Customer Verified Customer

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