Cindi Link | Page 34

Eddie is the best!! He always answers my questions completely. And they are so efficient with the checkin and out process! completely. And they are so efficient with the checkin and out process! More

by YOUNGQUIST9 Verified Customer Verified Customer

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The Autohaus on Edens has been my trusted service location for all of my car’s needs. location for all of my car’s needs. More

by BRICE.LAHL Verified Customer Verified Customer

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Friendly, efficient, and informative service. Very patient and thorough explanation. Excellent customer service and great hot chocolate! patient and thorough explanation. Excellent customer service and great hot chocolate! More

by khall5758 Verified Customer Verified Customer

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Polite, helpful and efficient. Pleasant waiting area with coffee. Large enough to safely not come in contact with other people Pleasant waiting area with coffee. Large enough to safely not come in contact with other people More

by KPCDC Verified Customer Verified Customer

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Very professional Advisor was thorough and the service and car wash were done in a timely fashion and car wash were done in a timely fashion More

by hazelbramson Verified Customer Verified Customer

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This was the most frustrating auto service experience I’ve ever had. I purchased my GLC 300 in June. The latch by the driver seat that opens the rear hatch was defective when I got the car. I brought the I’ve ever had. I purchased my GLC 300 in June. The latch by the driver seat that opens the rear hatch was defective when I got the car. I brought the car back and was told that they would order the part and call me in a few days. No call, no action. When I checked back, no one knew anything about it. They eventually told me that the part had been sent back. They said they would reorder it. Again, I waited for the call but heard nothing from the service department. Several phone calls later and I finally had an appointment to get my car repaired (nearly 3 long months after I initially visited the service department for my repair). When I brought it in, the woman who greeted me was friendly and professional. She found my name on her computer and brought me over to a service rep. This rep saw that I had an appointment, but had no idea what I had come in for. He eventually checked things out and informed me that the necessary part had been sent back (again!). I left the car with him and when the part came in, they fixed my car. My husband and I have owned Audi’s for years. This is my first Mercedes and I was extremely disappointed with my service experience. I would recommend studying the service department at the Audi Exchange to see how a first-rate service department operates. Next time I need service, I’ll try a different Mercedes dealership (in Lake Bluff) and see if it’s any better. This experience has soured me on the entire Mercedes brand. Feel free to call and discuss. More

by JSULLIVAN224 Verified Customer Verified Customer

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Excellent service! Cindi Link was excellent! My car was finished on time! I will recommend this service team to everybody! Thank you for your great work! finished on time! I will recommend this service team to everybody! Thank you for your great work! More

by NatalieK Verified Customer Verified Customer

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It’s been such a pleasure servicing my vehicle at Autohaus. Ken used to be my service advisor who was wonderful, but since he got promoted I’ve been working with Terry. Terry is honestly one of the b Autohaus. Ken used to be my service advisor who was wonderful, but since he got promoted I’ve been working with Terry. Terry is honestly one of the best service advisors I’ve dealt with, and I have owned a Mercedes for over 15 years now. Also, every single time I pull into the service drive, I am always greeted by Cindi with a smile. They are all a wonderful team and they make servicing my car not feel like a chore. More

by SUSIE.MALOYAN Verified Customer Verified Customer

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Jim and Cindi Link are the best!My car was done on time! Jim and Cindi Link are the best! My car was done on time! They washed and cleaned, my car came out shining! Thank you guys! Jim and Cindi Link are the best! My car was done on time! They washed and cleaned, my car came out shining! Thank you guys! More

by NatalieK Verified Customer Verified Customer

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Service was extremely helpful, fast and accommodating, from the moment I drove up throughout the entire repair process. They were expert and responsive in every way. from the moment I drove up throughout the entire repair process. They were expert and responsive in every way. More

by lviner Verified Customer Verified Customer

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