Cindy Rivas | Page 20

Hyundai of Palm Springs responded

Thank you for your feedback regarding your recent visit to Hyundai of Palm Springs Service. We sincerely apologize for the lack of communication and the delay in servicing your vehicle. This is not the level of responsiveness or efficiency we strive to provide, and we understand how frustrating it can be when expectations around scheduled appointments are not met. Your concerns are important to us, and we would appreciate the opportunity to learn more and address this directly. Please feel free to reach out to our Service Director, George Nassar, at gnassar@indigoautogroup.com, so we can work toward improving your experience and restoring your confidence in Hyundai of Palm Springs Service.

Hyundai of Palm Springs responded

Thank you, Barry, for your candid feedback and for choosing Hyundai of Palm Springs Service. We truly appreciate your kind words about Cindy and her efforts to provide a positive experience. That said, we sincerely apologize for the extended wait time you experienced during your oil service. A 4.5-hour turnaround is not reflective of the efficient, timely Hyundai service we strive to deliver, especially for a routine visit. We understand your frustration, particularly given your extensive background in service management. Your feedback is extremely valuable, and we will be addressing this internally to improve our processes and better serve our customers. We would also welcome the opportunity to speak with you directly to learn more about your visit and work toward restoring your confidence in our team.

Hyundai of Palm Springs responded

Thank you for your thoughtful feedback and for choosing Hyundai of Palm Springs Service. We’re delighted to hear that Cindy provided such accommodating, attentive, and customer-focused service. It’s especially meaningful to know that her dedication and professionalism stand out not only to our customers but within our team as well. Delivering a high-quality Hyundai service experience is always our priority, and we truly appreciate your recommendation. We look forward to assisting you again in the future!

Hyundai of Palm Springs responded

Thank you for your feedback and for choosing Hyundai of Palm Springs Service. We sincerely apologize that your tire monitoring system concern was not fully resolved during your visit. While we’re glad you found our team to be great, we understand how frustrating it is to leave with an issue still unresolved. This is not the level of quality and thorough Hyundai service we aim to provide, regardless of how busy our schedule may be. We would appreciate the opportunity to make this right. Please reach out to our Service Director, George Nassar, at gnassar@indigoautogroup.com, so we can address the concern promptly and restore your confidence in our service!

Hyundai of Palm Springs responded

Thank you for your kind feedback and for choosing Hyundai of Palm Springs Service. We’re pleased to hear that our team quickly identified and resolved the issue while going above and beyond to ensure a great experience. Delivering timely, attentive, and high-quality Hyundai service is always our priority. We truly appreciate your support and look forward to assisting you again in the future!

Hyundai of Palm Springs responded

Thank you for your kind feedback and for choosing Hyundai of Palm Springs Service. We’re pleased to hear that you experienced professional, efficient service along with clear and effective communication throughout the process. Providing a seamless Hyundai service experience with strong attention to detail and customer care is always our priority. We truly appreciate your support and look forward to assisting you again in the future!

Hyundai of Palm Springs responded

Thank you for your outstanding feedback and for choosing Hyundai of Palm Springs Service. We’re thrilled to hear that you found our team professional and highly knowledgeable. Providing a top-tier Hyundai service experience and earning a “10” rating means a great deal to us. We truly appreciate your support and look forward to assisting you again in the future!

Hyundai of Palm Springs responded

Thank you, Nick, for taking the time to share such detailed and thoughtful feedback about your experience with Hyundai of Palm Springs Service. We truly appreciate your recognition of our team’s improvements in communication, as well as the loaner vehicle and detailing services provided. That said, we sincerely apologize for the frustration and lack of confidence you’ve experienced regarding warranty-related concerns. Your experience does not reflect the level of transparency, trust, and advocacy we strive to provide for every Hyundai owner, especially with complex and evolving matters such as ICCU systems and advanced driver assistance features. We understand how important it is to feel confident that your concerns are being properly diagnosed and addressed without unnecessary difficulty. Your feedback is extremely valuable and will be shared with our leadership team to ensure we continue improving both our processes and customer communication. We would greatly appreciate the opportunity to speak with you directly, review your history in detail, and work toward restoring your trust in our service department. Please feel free to reach out to our Service Director, George Nassar, at gnassar@indigoautogroup.com, at your earliest convenience.

Hyundai of Palm Springs responded

Thank you, Jack, for your thoughtful feedback and for choosing Hyundai of Palm Springs Service. We’re glad to hear that Cindy provided such helpful, transparent, and attentive support during your emergency visit. Ensuring our customers are taken care of, especially in unexpected situations, is a top priority, and it’s great to know Cindy went the extra mile to arrange transportation and a loaner vehicle for your convenience. We truly appreciate your trust and look forward to assisting you again in the future!

Hyundai of Palm Springs responded

Thank you for your kind feedback and for choosing Hyundai of Palm Springs Service. We’re delighted to hear that you appreciate the cleanliness of our facility and the kindness of our team. Providing a welcoming, comfortable, and customer-focused Hyundai service experience is always our priority. We truly appreciate your support and look forward to assisting you again in the future!