Cindy Rivas | Page 5

Hyundai of Palm Springs responded

Thank you for your feedback. We sincerely apologize for the extended wait time and the lack of communication during your visit to Hyundai of Palm Springs. This is not the level of customer care or Hyundai service experience we strive to provide. We understand your concerns regarding your brakes and the overall experience, and we regret that you felt unheard and unsupported throughout the process. Your feedback is extremely important and will be used to improve both our communication and service standards. Please feel free to reach out to our Service Director, George Nassar, at gnassar@indigoautogroup.com, at your earliest convenience, so we can work towards a resolution that restores your confidence in our team.

Hyundai of Palm Springs responded

Thank you for your 5-star review of Hyundai of Palm Springs. We’re delighted to hear Cindy and George provided attentive, professional service and that your vehicle was completed on time and returned freshly washed. Delivering an efficient, high-quality Hyundai service experience is our priority, and we truly appreciate your support. We look forward to welcoming you back!

Hyundai of Palm Springs responded

Thank you for your 5-star review of Hyundai of Palm Springs. We’re so glad to hear Cindy provided exceptional support and helped secure your warranty replacement. Delivering a friendly, welcoming, and customer-focused Hyundai service experience is our priority. We truly appreciate your trust and look forward to assisting you again!

Hyundai of Palm Springs responded

Thank you for your feedback and for your continued trust in Hyundai of Palm Springs. We’re glad to hear you consistently receive good service, but we sincerely apologize for the issues you experienced following your engine replacement. We understand how frustrating this must be, and we regret that the recommendation regarding the antifreeze hoses was not addressed proactively. Providing thorough, reliable Hyundai service is our priority, and we would appreciate the opportunity to review this with you and ensure everything is resolved properly!

Hyundai of Palm Springs responded

Thank you for your 5-star review of Hyundai of Palm Springs. We’re delighted to hear our service department took great care of you and provided a friendly, courteous, and kind experience. Delivering a welcoming and reliable Hyundai service experience is our priority, and we truly appreciate your trust. We look forward to seeing you again!

Hyundai of Palm Springs responded

Thank you for your 5-star review of Hyundai of Palm Springs. We’re so glad Cindy and our team were able to support you, especially in such extreme conditions. Providing responsive, reliable Hyundai service and going the extra mile for our customers is our priority. We truly appreciate your trust and look forward to assisting you again!

Hyundai of Palm Springs responded

Thank you for your feedback regarding your recent visit to Hyundai of Palm Springs Service. We sincerely apologize for the lack of communication and the delay in servicing your vehicle. This is not the level of responsiveness or efficiency we strive to provide, and we understand how frustrating it can be when expectations around scheduled appointments are not met. Your concerns are important to us, and we would appreciate the opportunity to learn more and address this directly. Please feel free to reach out to our Service Director, George Nassar, at gnassar@indigoautogroup.com, so we can work toward improving your experience and restoring your confidence in Hyundai of Palm Springs Service.

Hyundai of Palm Springs responded

Thank you, Barry, for your candid feedback and for choosing Hyundai of Palm Springs Service. We truly appreciate your kind words about Cindy and her efforts to provide a positive experience. That said, we sincerely apologize for the extended wait time you experienced during your oil service. A 4.5-hour turnaround is not reflective of the efficient, timely Hyundai service we strive to deliver, especially for a routine visit. We understand your frustration, particularly given your extensive background in service management. Your feedback is extremely valuable, and we will be addressing this internally to improve our processes and better serve our customers. We would also welcome the opportunity to speak with you directly to learn more about your visit and work toward restoring your confidence in our team.

Hyundai of Palm Springs responded

Thank you for your thoughtful feedback and for choosing Hyundai of Palm Springs Service. We’re delighted to hear that Cindy provided such accommodating, attentive, and customer-focused service. It’s especially meaningful to know that her dedication and professionalism stand out not only to our customers but within our team as well. Delivering a high-quality Hyundai service experience is always our priority, and we truly appreciate your recommendation. We look forward to assisting you again in the future!

Hyundai of Palm Springs responded

Thank you for your feedback and for choosing Hyundai of Palm Springs Service. We sincerely apologize that your tire monitoring system concern was not fully resolved during your visit. While we’re glad you found our team to be great, we understand how frustrating it is to leave with an issue still unresolved. This is not the level of quality and thorough Hyundai service we aim to provide, regardless of how busy our schedule may be. We would appreciate the opportunity to make this right. Please reach out to our Service Director, George Nassar, at gnassar@indigoautogroup.com, so we can address the concern promptly and restore your confidence in our service!