Cisco Lugo
Cisco Lugo at Southern Acura Newport News

Cisco Lugo

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

Contact Me
5.0
627 Reviews
5.0

627 Reviews

Write a Review

627 Reviews of Cisco Lugo

March 27, 2026

Dealership Rating
Employee Rating

I find it really comfortable for sales as well as after sales services. Very cooperative and cool staff make you comfortable always! More

by babumyla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2026

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 21, 2026

Dealership Rating
Employee Rating

Very good mechanic, professional and quick. I also appreciated the diagnostic video and pics. Thanks More

by tucker.calina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 20, 2026

Dealership Rating
Employee Rating

I was very satisfied with my service Jessica goodale was very nice explaining the service my car needs More

by Eva.woolridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

March 12, 2026

Dealership Rating
Employee Rating

I always have the best service when dealing with southern Acura. Cisco it’s always helpful and attentive. More

by lillsweettart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 11, 2026

Dealership Rating
Employee Rating

They are very welcoming and the customer service is amazing will recommend the dealership services. More

by KEYSHAUN.JOHNSON2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Price

Mar 12, 2026

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 09, 2026

Dealership Rating
Employee Rating

Cisco, Kevin, and Jessica are the best service writers in the business! The technicians in the back are second to none! More

by john barker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 06, 2026

Dealership Rating
Employee Rating

Great customer service. Staff was friendly, well prepared, knowledgeable on every level. Will be back for all car needs More

by Lisa.contee51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale

Mar 10, 2026

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 03, 2026

Dealership Rating
Employee Rating

Devin was an understanding salesman and attentive to what we wanted. Adam was fabulous along with Travis. Excellent team! Highly recommended for honest hard working team! More

by RAMUSMC9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Devin Sheldon, Travis Battles, Adam Rodriguez, Amanda Bell, Charlie Miles , Travis Battles, Adam, & Devin

March 01, 2026

Dealership Rating
Employee Rating

Service was excellent as always. and they know what they doing. They do their job very professional. More

by RYNJOE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 26, 2026

Dealership Rating
Employee Rating

As always Jessica and the team are awesome. My car came out like new and enjoyed the snack you provided. Thanks again! More

by denniskim35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale , Devin

1
...

Dealership Inventory (139 Vehicles)

used 2014 Chevrolet Silverado 1500 car, priced at $18,500
2014 Chevrolet Silverado 1500
used
Tungsten Metallic exterior
Automatic
Four-wheel Drive
new 2026 Acura ADX car, priced at $36,050
2026 Acura ADX
new
Platinum White Pearl exterior
CVT
Front-wheel Drive
new 2026 Acura MDX car, priced at $70,850
2026 Acura MDX
new
Liquid Carbon Metallic exterior
Automatic
All-wheel Drive
new 2026 Acura MDX car, priced at $68,850
2026 Acura MDX
new
Majestic Black Pearl exterior
Automatic
All-wheel Drive
new 2026 Acura Integra car, priced at $55,295
2026 Acura Integra
new
Obsidian Blue Pearl exterior
Manual
FWD
used 2025 Audi Q7 car, priced at $45,880
2025 Audi Q7
used
Mythos Black Metallic exterior
Automatic
All-wheel Drive