Cisco Lugo
Cisco Lugo at Southern Acura Newport News

Cisco Lugo

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
590 Reviews
4.9

590 Reviews

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590 Reviews of Cisco Lugo

December 04, 2025

Dealership Rating
Employee Rating

Was my 1st time there after buying the car a year ago. Had a very professional experience. Thank you. More

by ampster.bowman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 04, 2025

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

December 03, 2025

Dealership Rating
Employee Rating

Even with minimal space to work out of due to the fire, the still provided exceptional service and took great care of my Type S. More

by r.martinezpena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 04, 2025

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

December 02, 2025

Dealership Rating
Employee Rating

As always, the service team provided excellent service and communication. Highly recommended to all, 5 stars. More

by gruy7th
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale

November 29, 2025

Dealership Rating
Employee Rating

The best car buying experience ever! Travis, Rob, Amanda, and Matt were all excellent and took very good care of me. I got a really great deal too! More

by DesireaW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Travis Battles, Rabih Kassam , Matthew Tankersley

November 29, 2025

Dealership Rating
Employee Rating

Everything is always professionally done, and in a timely manner have no complain complaint I never have a problem More

by MAESTROREDHOME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

November 29, 2025

Dealership Rating
Employee Rating

The reps were extremely helpful throughout the entire process. I really appreciated the use of the company loaner car. More

by Strimmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale

November 28, 2025

Dealership Rating
Employee Rating

My experience is always great whenever I have my service done at Southern Acura of Newport News. More

by nanettebuf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

November 28, 2025

Dealership Rating
Employee Rating

I recently brought my Acura Integra to Southern Acura Newport News for a steering gearbox replacement, and the experience was exceptional from start to finish. The service team, especially Kevin and Cisc More

by Zip
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

November 27, 2025

Dealership Rating
Employee Rating

They always do a fabulous job! Thanks to Cisco for making it a great experience! More

by S. Bynum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 27, 2025

Dealership Rating
Employee Rating

Excellent service service manger always smiling and kind very polite and helpful make things right show good customer service all the time More

by MSDEANETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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