Cisco Lugo
Cisco Lugo at Southern Acura Newport News

Cisco Lugo

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
479 Reviews
4.9

479 Reviews

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479 Reviews of Cisco Lugo

September 04, 2025

Dealership Rating
Employee Rating

Prompt and efficient. The service staff was very polite The vehicle was also throughly cleaned More

by BROWNDOUGLAS773
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 04, 2025

Dealership Rating
Employee Rating

Everything was professional and well explained from the beginning to the end. The staff vere friendly and courteous More

by ntoakley168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

September 04, 2025

Dealership Rating
Employee Rating

Kevin always gives excellent customer service. Southern Acura provides reliable car maintenance, flexible scheduling and upfront pricing. More

by Halltcb495
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

September 03, 2025

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Employee Rating

The facility is very clean, and the staff is friendly, and the service is pretty quick More

by marcinazeigler
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

September 03, 2025

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Employee Rating

I so happy for the service I received from Cisco. He was very plesent. I came in for an oil change tire rotation and fill my windshield fluids. Everything was perfect , my windshield fluids was More

by tarzeriaclark
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

September 02, 2025

Dealership Rating
Employee Rating

Smooth in and out (check-in to completion) and there was not any long wait. More

by shake757
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

September 02, 2025

Dealership Rating
Employee Rating

Awesome customer service ! I always feel confident that my suv is going to be fixed properly and well taken care of. More

by Nijha2215
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

August 31, 2025

Dealership Rating
Employee Rating

Cisco is always kind and courteous. He provides excellent customer service. Top notch employee. He makes sure that all service requests are done with impeccable professionalism More

by KAYDP2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 31, 2025

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Employee Rating

Top-notch as usual. Bought 4 cars there and have never been disappointed. Great service. More

by clevefn
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

August 31, 2025

Dealership Rating
Employee Rating

I have high expectations for Acura. Your services it top grade. All of your staff are very professional. More

by Artishinton1
Service Price Transparency
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Recommend Dealer
Yes
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