Cisco Lugo
Cisco Lugo at Southern Acura Newport News

Cisco Lugo

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
336 Reviews
4.9

336 Reviews

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336 Reviews of Cisco Lugo

June 06, 2025

Dealership Rating
Employee Rating

Prompt service. Great quality. Clean waiting area. The schedule service was a no hassle wait. More

by ZUMAY50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

June 06, 2025

Dealership Rating
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Everything was great, friendly and knowledgeable staff. The tech sent me a video explaining everything that was completely which I thought was very cool 😎 More

by lorenzotinsley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek , Jessica Goodale

June 06, 2025

Dealership Rating
Employee Rating

I greatly appreciate the friendly and high quality service. My only critiques are the challenges of scheduling with a call that goes to a bot. When I found a way to talk with a person I had a great in More

by Nicole
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

June 05, 2025

Dealership Rating
Employee Rating

The staff are courteous, informative, and professional. They have always served me well, and I have purchased 2 vehicles from this location! More

by wporter09
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

June 05, 2025

Dealership Rating
Employee Rating

Dealership service department is alright. Cisco makes it great! I love Cisco's customer service; it is top tier! He is always in good spirits and cares about his customers. Give him a raise o More

by shleakerrodgers
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

June 05, 2025

Dealership Rating
Employee Rating

Kevin and the team at Southern Acura were able to work around my busy schedule and get me into a time that was convenient for me. They serviced my vehicle and provided a comprehensive list of things to ke More

by Nick Raimondi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek , Matt Bryant

June 05, 2025

Dealership Rating
Employee Rating

My service was good, the dealership is nicely kept, the staff is great. Choosing to charge a connivence fee for CC processing is very annoying to me. I understand to some degree why they are doing it but I More

by Pam Bickel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin Rafeek

June 02, 2025

Dealership Rating
Employee Rating

Everyone that I've met at Southern Acura is friendly and very helpful. They feel more like family than a dealership. I highly recommend them! More

by Lsupplee
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Devin Sheldon, Kevin Rafeek , Jessica Goodale

June 02, 2025

Dealership Rating
Employee Rating

Kevin has Great Customer service skills, makes me understand what I need to know about my vehicle. More

by Osheliac66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

May 30, 2025

Dealership Rating
Employee Rating

Excellent and quick yet thorough service! Was surprised how quickly they were able to get my car back to me More

by narocarrington
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Devin Sheldon, Kevin Rafeek

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