Cisco Lugo
Cisco Lugo at Southern Acura Newport News

Cisco Lugo

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
483 Reviews
4.9

483 Reviews

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483 Reviews of Cisco Lugo

September 07, 2025

Dealership Rating
Employee Rating

Dealer worked with us to get the car in at the new location in a timely manner More

by BJLEWIS0084
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

September 05, 2025

Dealership Rating
Employee Rating

Best dealership service ever. I am very pleased with services and appreciate Cisco and the team! More

by gabriellmcnair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jess Gentry

September 05, 2025

Dealership Rating
Employee Rating

Scheduling the appointment was very easy. They found and solved the problem very quickly. Amd it was under warranty. Yay! More

by emont91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

September 05, 2025

Dealership Rating
Employee Rating

Kevin and his team are super knowledgeable, professional, and targets personal auto repair situations. Appreciated!! More

by TCARMON12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

September 04, 2025

Dealership Rating
Employee Rating

Prompt and efficient. The service staff was very polite The vehicle was also throughly cleaned More

by BROWNDOUGLAS773
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 04, 2025

Dealership Rating
Employee Rating

Kevin always gives excellent customer service. Southern Acura provides reliable car maintenance, flexible scheduling and upfront pricing. More

by Halltcb495
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

September 04, 2025

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Employee Rating

Everything was professional and well explained from the beginning to the end. The staff vere friendly and courteous More

by ntoakley168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

September 03, 2025

Dealership Rating
Employee Rating

The facility is very clean, and the staff is friendly, and the service is pretty quick More

by marcinazeigler
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

September 03, 2025

Dealership Rating
Employee Rating

I so happy for the service I received from Cisco. He was very plesent. I came in for an oil change tire rotation and fill my windshield fluids. Everything was perfect , my windshield fluids was More

by tarzeriaclark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 02, 2025

Dealership Rating
Employee Rating

Smooth in and out (check-in to completion) and there was not any long wait. More

by shake757
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

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