Cisco Lugo

My experience is always great whenever I have my service done at Southern Acura of Newport News. done at Southern Acura of Newport News. More

by nanettebuf Verified Customer Verified Customer

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I recently brought my Acura Integra to Southern Acura Newport News for a steering gearbox replacement, and the experience was exceptional from start to finish. The service team, especially Kevin and Cisc Newport News for a steering gearbox replacement, and the experience was exceptional from start to finish. The service team, especially Kevin and Cisco, was professional, knowledgeable, and incredibly accommodating. They kept me updated throughout the entire process and ensured my vehicle was ready on the stated completion date. It’s clear that the service advisors take pride in their work and truly care about their customers. Not to mention, this was all accomplished as the service team was re-transitioning back to their original dealership location! More

by Zip Verified Customer Verified Customer

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They always do a fabulous job! Thanks to Cisco for making it a great experience! Thanks to Cisco for making it a great experience! More

by S. Bynum Verified Customer Verified Customer

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Excellent service service manger always smiling and kind very polite and helpful make things right show good customer service all the time very polite and helpful make things right show good customer service all the time More

by MSDEANETTE Verified Customer Verified Customer

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Southern Acura Newport News has an Amazing Service Department. Kevin and CiCi are wonderful to work with. Let’s not forget the mechanics also do an excellent job. I will definitely refer Southern Acur Department. Kevin and CiCi are wonderful to work with. Let’s not forget the mechanics also do an excellent job. I will definitely refer Southern Acura Newport News to family. Thank YOU!! Ps. I’m a first time Acura MDX owner! Love my MDX!! More

by Lisa Clark Verified Customer Verified Customer

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The staff is friendly and accommodating They are transparent about vehicle issues and what needs immediate attention and what could for future service. transparent about vehicle issues and what needs immediate attention and what could for future service. More

by kmhttpc Verified Customer Verified Customer

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I've been going to Hall Acura before it became Southern and will continue my patronage since they haven't sacrificed their service and value. I specifically love Kevin for his superior customer service- th and will continue my patronage since they haven't sacrificed their service and value. I specifically love Kevin for his superior customer service- they are honest, professional and respectful. More

by Sarah D Verified Customer Verified Customer

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I had a 12pm appointment that I believed was going to be at a satellite dealership after Southern Acura had an issue in their service bay. After being redirected by the secondary dealership Southern Acura h at a satellite dealership after Southern Acura had an issue in their service bay. After being redirected by the secondary dealership Southern Acura honored my 12 pm appointment which they didn’t have to since I technically didn’t make the appointment at that dealership but they are the ones I purchased my car from and it was very nice to be treated as a priority so that I could get in an out and continue with my day. Thank you to Cisco and his team as well as Jessica for completing my service quickly and without any hassle. More

by stevenj3955 Verified Customer Verified Customer

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Took me on time and kept me informed via text with any concerns related to my vehicle concerns related to my vehicle More

by Jonesmichele65@yahoo.com Verified Customer Verified Customer

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Jessica & the service staff were very professional & welcoming. Have great customer service & made the experience a good one. welcoming. Have great customer service & made the experience a good one. More

by JERMAINEJOYLES Verified Customer Verified Customer

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