Cisco Lugo
Cisco Lugo at Southern Acura Newport News

Cisco Lugo

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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5.0
610 Reviews
5.0

610 Reviews

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610 Reviews of Cisco Lugo

February 09, 2026

Dealership Rating
Employee Rating

Great work. We’re new here at southern. Transferred from Casey Chevrolet because we love Travis. So far our service has been great! More

by kevinjamaylbuchanan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale

February 05, 2026

Dealership Rating
Employee Rating

Clean fast service, not a long wait time they get you in and out fast More

by Micheal stabler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale

February 02, 2026

Dealership Rating
Employee Rating

Services are always provided as described and recommended services are presented when thought they might be needed More

by SSOTISJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale

January 21, 2026

Dealership Rating
Employee Rating

The best dealership in Newport News. I really love There customer service an they treats me with respect. More

by smithmax90
Service Price Transparency
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Recommend Dealer
Yes

January 17, 2026

Dealership Rating
Employee Rating

I just want to thank you so much for working with me and helping me get my baby “Car” straightened out you and your team are amazing from the time I walked into the office until the end of my repair service More

by michellerichardson85
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mrs. Teresa at the cash desk

January 17, 2026

Dealership Rating
Employee Rating

Friendly, knowledgeable, organized, considerate, helpful, pleasant, available, and understanding of our needs during the service. More

by k.a.powell
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

January 01, 2026

Dealership Rating
Employee Rating

The process was effortless. Cisco made to sure to explain and answer any questions I had with patience and great knowledge! More

by Deyquanrasheem
Service Price Transparency
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Recommend Dealer
Yes

December 29, 2025

Dealership Rating
Employee Rating

Great customer service. Well taken care of and very fast service. I will be coming back More

by jayconndon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale

December 28, 2025

Dealership Rating
Employee Rating

Received excellent Service. Very professional and considerate!Would not take my car anywhere.The whole team was incredible! More

by HOPKINS.KELSEY1990
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

December 25, 2025

Dealership Rating
Employee Rating

Taken car for service since I car was purchased. Normally have recieved great customer service. Kevin and Cisco are great to work with More

by KLEE
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Brett Whitney

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