Cisco Lugo
Cisco Lugo at Southern Acura Newport News

Cisco Lugo | Page 5

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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5.0
647 Reviews
5.0

647 Reviews

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647 Reviews of Cisco Lugo

January 21, 2026

Dealership Rating
Employee Rating

The best dealership in Newport News. I really love There customer service an they treats me with respect. More

by smithmax90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 17, 2026

Dealership Rating
Employee Rating

Friendly, knowledgeable, organized, considerate, helpful, pleasant, available, and understanding of our needs during the service. More

by k.a.powell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

January 17, 2026

Dealership Rating
Employee Rating

I just want to thank you so much for working with me and helping me get my baby “Car” straightened out you and your team are amazing from the time I walked into the office until the end of my repair service More

by michellerichardson85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mrs. Teresa at the cash desk

January 01, 2026

Dealership Rating
Employee Rating

The process was effortless. Cisco made to sure to explain and answer any questions I had with patience and great knowledge! More

by Deyquanrasheem
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

December 29, 2025

Dealership Rating
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Great customer service. Well taken care of and very fast service. I will be coming back More

by jayconndon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale

December 28, 2025

Dealership Rating
Employee Rating

Received excellent Service. Very professional and considerate!Would not take my car anywhere.The whole team was incredible! More

by HOPKINS.KELSEY1990
Service Price Transparency
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Recommend Dealer
Yes

December 25, 2025

Dealership Rating
Employee Rating

Taken car for service since I car was purchased. Normally have recieved great customer service. Kevin and Cisco are great to work with More

by KLEE
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brett Whitney

December 24, 2025

Dealership Rating
Employee Rating

My service agent, Francisco Lugo was superb! Only issues for my experience were that the technicians didn’t verify that the tire pressure was the same on all tires (one tire had more air than th More

by cohiba96
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

December 20, 2025

Dealership Rating
Employee Rating

Great service as always. Friendly staff and quick service. No complaints to be had, would definitely recommend to anyone More

by Lee thornhill
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

December 19, 2025

Dealership Rating
Employee Rating

I would not go anywhere else for my vehicle. They are always happy and informative about the work. Thank You for always being there to keep my vertices running More

by H1100
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale , Ray the mechanic

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