- Tam B
I rarely give anything 5 stars these days, but hats off to Ken Hanscom and the team that helped me the day before our vacation. I got locked out of my car and couldn't figure out what the heck was going on. I called Ken and he throughly walked me through getting into my car and deteriming the cause of the problem- a dead battery. Ken stayed on the phone and until the tow truck guy came and gave me a jumpstart so I could drive to the dealership and get a new battery installed. It was late in the evening and after the new battery was installed, they went ahead and did my 40k mile tune-up. Our car was in top notch condition when we left for our trip the next morning. Thank you Ken for all your help. I don't know what would have happened with you. -Tamara Bouret
"Fantastic customer service experience"
I purchased my Subaru from Herb Gordon in 2014 and since then have taken my car to this dealership for routine maintenance. I've consistently had excellent customer service here and my experience working with Claudia was no exception. It was immediately apparent that Claudia cares deeply about providing a great customer experience. She was very professional, super friendly and communicated clearly, exactly what was going on with my car throughout the entire process. I'll be back at Herb Gordon Subaru for my future service needs and I hope to work with Claudia again because it'd be a pleasure.
"Herb Gordon Subaru "
My experience with Subaru has been gained over the course of over twenty years, and six vehicles. Each generation of Subaru motor car has included current safety technology, as well as the reliability that comes with quality components and manufacturing. In the recent past, I have been very pleased with the availability of “Eye Sight,” blind-spot sensors and warning devices, and other enhancements that caused me to purchase replacement vehicles earlier that I would have otherwise traded in my existing car.
The Service Department at Herb Gordon Subaru has consistently been at the top of their game. They have always been eager to correct any problems I have experienced. Over the years and several cars, I can attest that they handle routine service and maintenance matters with the same courtesy and enthusiasm as when the car was driven off the showroom floor. I choose to deal with Herb Gordon Subaru, which is not the nearest dealership to my home, because of the consistent good value I receive from my trade-in, the professional manner in which the financial transactions are handled, and the reliable, courteous, and accurate service they provide after the sale.
"Great service edvisor!!!!!!!!"
- Enilson Amaya
Great service edvisor, helps you all she can try’s her best to make every coustomer happy. Very very friendly. Best service edvisor I ever experienced.
"Service Oriented Professional"
My experience began with my car not able to start. I used the riad side service. My car battery was dead. I called and a pleasant women who told me to come roght out to the service center. Claudia is Excellent!
"Great place for service"
- Lisa G
I did not buy my Subaru at Herb Gordon. I initially took it to another Subaru dealer for service, but was not happy. Found Herb Gordon Subaru and have been coming for service ever since. Michael Goodman/Claudia Herrera listen to my concerns, let's me know my options and costs and my choice is what makes the service happen. On the rare occasion when something is not done right the first time, staff at Herb Gordon bend over backwards to make it right!! Great staff, great service.
"Ms Claudia always smiling with great customer service "
This young lady that always greet you with the smile whenever you go for service with your subaru. She love hers job and very approachable. Whenever i bring my car to service,she will tell me whats going on, update me and she will give you a good amount of information. She always go above amf beyond of her duty. If you are going to service your car in herb and gordon subaru see this young lady she will take care of you the time you came in all the way when they done with your car
"Claudia goes above and beyond with her job!"
Great customer service and easy to approach whenever I needed service done on my Outback. Claudia made everything an easy and painless process and gave us updates along the way. We will continue to work with her for future service needs. Thank you Claudia!
"Thank you Claudia and the tech team!"
I came because I needed a code check on my car. It was my first time, so I kind of didn’t know exactly where to go. Then Claudia approached me and helped me out with everything I needed. I felt very welcome and appreciated. I had a great experience.
Working with Claudia the service is always great and professional. Notify me on what there doing to my vehicle before doing any changes. Gotta say I love my Subaru.