Clay Young | Page 2

I contacted Clay Young, as I have for the past 7 years, to make an appointment for the annual service on my 2014 Ford Escape. I can trust Clay to handle the needed service and communicate all the details w to make an appointment for the annual service on my 2014 Ford Escape. I can trust Clay to handle the needed service and communicate all the details with me. More

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Clay Young is a very professional and kind person, he is always willing to help me in the service of my mustang, since I bought it here in Carrollton, he has helped me. sincerely Oscar always willing to help me in the service of my mustang, since I bought it here in Carrollton, he has helped me. sincerely Oscar More

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Clay has serviced all of my vehicles over twenty years and I have to give him a 5 all around! High energy, straight forward, always feel like he has my best interest at heart. Thorough work at the deale and I have to give him a 5 all around! High energy, straight forward, always feel like he has my best interest at heart. Thorough work at the dealership, done on time, first time. I have bought 4 Fords from this dealership over the last 20 years, always been cared for my Clay. I tell stories about his service and style when i teach others. More

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Mr. Smith was wonderful, very patient and answered all my questions. Made the buying process easy and smooth. He let us take our time with the decision. questions. Made the buying process easy and smooth. He let us take our time with the decision. More

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Great Dealership We have bought our last three cars from 5 Star Ford in Carrollton and have always had a very easy and pleasant experience. Everybody there is friendly We have bought our last three cars from 5 Star Ford in Carrollton and have always had a very easy and pleasant experience. Everybody there is friendly, knowledgeable and enjoyable to work with. All of the departments at this dealership are excellent. We used the dealership service department for all of the maintenance on the vehicles and have always been treated right. More

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No hassle! My 2011 Fusion had given me all it could. Clay Young assisted with the service call, but when I realized the expense to fix was more than I wanted to My 2011 Fusion had given me all it could. Clay Young assisted with the service call, but when I realized the expense to fix was more than I wanted to spend, I met with Danny Forsee who is my go-to salesman. I've purchased several vehicles with his help. He knows what I want and doesn't waste my time trying to sell me something else. In three hours I was driving away with a new car! More

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Misdiagnosis and lack of follow through cost me $1340 On 4/17 paid $687 to for recommended work to replace spark plugs. In process #8,2, and 3 "broke and had to drill out each broken seized piece inside On 4/17 paid $687 to for recommended work to replace spark plugs. In process #8,2, and 3 "broke and had to drill out each broken seized piece inside spark plug hole". Subsequently noticed a ticking sound on truck. Came back to SP Ford Clay Young said cracked engine need to replace engine. Stunned considering truck always serviced and garaged. Came back again twice to re-examine too busy to take me in, reiterated matter of time before engine going down. Spent next several months on-line and other service shops to find potential problem. Had a planned west coast drive wife too concerned about ticking had to rent a vehicle cost $663. Finally diagnosed by another auto shop as loose spark plug cost $428. Took back to SP Ford went to different service manager did not share history asked to check loose spark plug. SP Ford tech confirmed loose spark plug fixed ticking gone after 20 months cost me another $246. Total cost due to misdiagnosis and no interest in re checking: $1340 More

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grate people work here So i have bought 2 cars here. i get my serves here and i love the workers here. they are all kind and help full people. Christopher Krause is one o So i have bought 2 cars here. i get my serves here and i love the workers here. they are all kind and help full people. Christopher Krause is one of the most helpful people i have worked with up there. i like Jeff longs no xxxxxxxxx way of selling cars gets you the best price he gives it to you straight . Clay Young has been my service guy for years i all ways go back to him. More

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Very happy customer! Very pleased to have another great experience at Sam Pack Five Star Ford! From the moment I walked in the door, I was taken care of by Miguel Rojas. H Very pleased to have another great experience at Sam Pack Five Star Ford! From the moment I walked in the door, I was taken care of by Miguel Rojas. He got me the Expedition I wanted...explained everything about the vehicle to me and has helped me after the sale with service above and beyond. He's passionate and knowledgeable, and cares about taking care of us even after the purchase. I would highly recommend Miguel to anyone interested in getting a new vehicle. More

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UNACCEPTABLE CARE FROM FORD This past Saturday, the battery light turned red 3 times at different stoplights and my car stalled each time. I drove to the Carrollton dealership ( This past Saturday, the battery light turned red 3 times at different stoplights and my car stalled each time. I drove to the Carrollton dealership (which is where my Escape 2017 is being leased from) for assistance and was given an appointment to return for servicing and a loner car on Thursday, February 14th. This is unacceptable Customer Service and I'm disappointed that the latter was my only option. At least ... offering me a ride to a rental service as well as leaving my car at Five Star Ford for repair would be expected. My car was just checked two weeks ago and there weren't any problems found. I understand a loner car was not possible on Saturday due to not being able to provide one to me. Consider taking one off the lot for situations such as this. I'm hesitant to drive my car because I do not want to risk being stranded. Five Star must first consider its loyal customer and not ever send one away without an immediate solution. I was willing to wait at the dealership while a technician examined my car and was denied the latter. My prior service visits were excellent. Mr. Sam Pack should review the process of sending a loyal customer home without an immediate solution. After all, the push to purchase an auto moves faster than a thoroughbred at the Derby. I'm sure the gentleman assisting me in the Service area was compliant with Mr. Pack's policies and didn't have a choice. However, chancing that my car might break down any time, I'm without mobility until Thursday and I hope I won't have to be towed to the dealership. Moving forward, I will not recommend Five Star. I expect Five Star to be prepared to give me a loner car at the time of my 9:00AM appointment on Thursday. Thank you. More

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