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Clayton Prescott
Clayton Prescott at Acura Columbus

Clayton Prescott | Page 11

Service Advisor

Acura Columbus

4340 West Dublin Granville Road
Dublin, OH 43017

Contact Me
4.9
231 Reviews

Dealership Experience

12 yrs, 2 mos

Industry Experience

12 yrs, 2 mos

Specialties & Trainings

Service Writer and Consultant

Business Development Center Sales Administration

View more specialties & trainings
4.9

231 Reviews

Write a Review

231 Reviews of Clayton Prescott

September 05, 2023

Dealership Rating
Employee Rating

My experience at Acura Columbus was awesome! The team was efficient, knowledgeable and caring from vehicle drop off to pick up. Yes I will drive an extra 35 to 45 minutes for best in class vehi More

by P Hilton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Several others did not get name

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Sep 06, 2023

Acura Columbus responded

Wonderful! I am glad Clay and the team could help and we appreciate your trust! Very nice and greatly appreciated. Thanks, John Connelly Owner/Acura Columbus

September 01, 2023

Dealership Rating
Employee Rating

Works hard to help me take care of my great little car. Very trustworthy and thorough. More

by lindajumper1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Skidmore

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Sep 03, 2023

Acura Columbus responded

Thanks for your trust! We really appreciate it. - John Connelly Owner/Acura Columbus

August 29, 2023

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Employee Rating

Everything was wonderful and everyone was so kind, service was speedy. Great overall experience, thank you! More

by nicole
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Service Time
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Recommend Dealer
Yes
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Aug 30, 2023

Acura Columbus responded

Excellent!! Thanks for the opportunity to help. - John Connelly Owner/Acura Columbus

August 25, 2023

Dealership Rating
Employee Rating

This would be a 5 star review if we could please get our key fob that we ordered in May of 2023. We are considering never buying another Acura because of this. More

by Veronicagroff
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Service Time
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Recommend Dealer
Yes
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Aug 25, 2023

Acura Columbus responded

Thanks for the note — and I am glad Clay was able to earn 5 stars for you. Believe me, we are doing all we can to get a hold of this key fob for you. It is back ordered and even though I’d love to fix all the parts shortages in the United States, I am still working on it. If I could get the ear of the ruler of the key fob parts supply chain, I’d do it to get you squared away. I just googled “key fob backordered” and literally the first three articles were on Hyundai, Toyota and then BMW customers having delays in getting a key fob. I hope you have a pleasant weekend and you will be the first to know when we get in the key fob that you want. - John Connelly Owner/Acura Columbus

Aug 26, 2023

Acura Columbus responded

This is me - John Connelly, the owner of Acura Columbus - I wrote you at 1:36 yesterday, 8:02am today, 10:29am today and now at 11:17am. I am the same guy that is always available to try to help — you can see me and all of my contact info on our website or on emails sent while purchasing a car or getting service. Johnconnelly@acuracolumbus.com, 614-763-2101 direct office phone, 614-761-1222 direct text. Call and/or text me right now if you like. Also you can find me on Linked In and our company is on Instagram, Facebook, X, etc. Or simply google “John Connelly acura”. Sounds good for the 8th, I will get it set up for you. - John

Aug 26, 2023

Veronicagroff responded

A VIABLE OPTION IS FOR HONDA AND ACURA TO ALLOW OTHERS TO PROGRAM THE FOB. THIS IS A CONTROL ISSUE THAT IS SERIOUSLY HURTING YOUR CUSTOMER BASE. WE ARE LOYAL ACURA CUSTOMERS THAT ARE VERY UNHAPPY WITH YOU.

Aug 26, 2023

Veronicagroff responded

Please help me understand what Acura would do if something happened to our remaining fob?

Aug 26, 2023

Veronicagroff responded

We would like to have the emergency key ready when we come for service on September 8. We have talked with multiple dealerships in Ohio and also in other states. We have never been offered this option. I would like to know if you are an actual person or an automated response system.

Aug 26, 2023

Veronicagroff responded

Thank you

August 24, 2023

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The service staff was very cordial and responsive to my needs. The shuttle service to work was very convenient. More

by Brugg
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Recommend Dealer
Yes
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Aug 24, 2023

Acura Columbus responded

Very nice to read about the shuttle — thanks for trusting us to work on your car! Thanks, John Connelly Owner/Acura Columbus

August 21, 2023

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Employee Rating

Love the concierge service. It saved me lots of time and planning. I would use it again. More

by Jon.dewey10
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Service Time
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Recommend Dealer
Yes
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Aug 24, 2023

Acura Columbus responded

I love the valet service also! I am glad you liked it. Thanks, John Connelly Owner/Acura Columbus

August 16, 2023

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Employee Rating

Service department was outstanding with my late model RDX. Getting the video review is very helpful. More

by jillian.2000anderson
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Service Time
Service Communication
Recommend Dealer
Yes
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Aug 17, 2023

Acura Columbus responded

Glad you liked the video! Thanks for the opportunity. - John Connelly Owner/Acura Columbus

August 12, 2023

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Employee Rating

This was the first time to use this place for my maintenance. My service representative was very kind, friendly and helpful to go through steps and took time to explain/suggest for my next replaceme More

by Buckeye Mom
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Service Communication
Recommend Dealer
Yes
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Aug 15, 2023

Acura Columbus responded

Thanks — you made my day with your nice note! Greatly appreciated! We hope we can continue to help you. - John Connelly Owner/Acura Columbus

August 11, 2023

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Employee Rating

Service department was courteous and kept me informed of the work progress. The service waiting area was clean More

by Toni
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 15, 2023

Acura Columbus responded

Thanks for writing! I am glad all went well. - John Connelly Owner/Acura Columbus

August 03, 2023

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Employee Rating

Everyone worked really hard to find the issue and finally did! I very much appreciate More

by jpatacca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 03, 2023

Acura Columbus responded

Very nice of you to say - greatly appreciated! Thanks, John Connelly Owner/Acura Columbus

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