Clayton Prescott
Clayton Prescott at Acura Columbus

Clayton Prescott | Page 12

Service Advisor

Acura Columbus

4340 West Dublin Granville Road
Dublin, OH 43017

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4.9
236 Reviews

Dealership Experience

12 yrs, 6 mos

Industry Experience

12 yrs, 6 mos

Specialties & Trainings

Service Writer and Consultant

Business Development Center Sales Administration

View more specialties & trainings
4.9

236 Reviews

Write a Review

236 Reviews of Clayton Prescott

August 21, 2023

Dealership Rating
Employee Rating

Love the concierge service. It saved me lots of time and planning. I would use it again. More

by Jon.dewey10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 24, 2023

Acura Columbus responded

I love the valet service also! I am glad you liked it. Thanks, John Connelly Owner/Acura Columbus

August 16, 2023

Dealership Rating
Employee Rating

Service department was outstanding with my late model RDX. Getting the video review is very helpful. More

by jillian.2000anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 17, 2023

Acura Columbus responded

Glad you liked the video! Thanks for the opportunity. - John Connelly Owner/Acura Columbus

August 12, 2023

Dealership Rating
Employee Rating

This was the first time to use this place for my maintenance. My service representative was very kind, friendly and helpful to go through steps and took time to explain/suggest for my next replaceme More

by Buckeye Mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 15, 2023

Acura Columbus responded

Thanks — you made my day with your nice note! Greatly appreciated! We hope we can continue to help you. - John Connelly Owner/Acura Columbus

August 11, 2023

Dealership Rating
Employee Rating

Service department was courteous and kept me informed of the work progress. The service waiting area was clean More

by Toni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 15, 2023

Acura Columbus responded

Thanks for writing! I am glad all went well. - John Connelly Owner/Acura Columbus

August 03, 2023

Dealership Rating
Employee Rating

Everyone worked really hard to find the issue and finally did! I very much appreciate More

by jpatacca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 03, 2023

Acura Columbus responded

Very nice of you to say - greatly appreciated! Thanks, John Connelly Owner/Acura Columbus

July 19, 2023

Dealership Rating
Employee Rating

When visiting the dealership today, my vehicle was done well within the time that was communicated to me. My car was washed and vacuumed and everyone on site was extremely friendly and professional. Thank More

by brianmilliser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 19, 2023

Acura Columbus responded

Thanks Brian!! I hope all is well with you. - John

July 16, 2023

Dealership Rating
Employee Rating

I was told it would take 4-5 hours to work on my car. Then was told it would be completed 8.5 hours later. It still needed another 45 minutes more. Disappointed that I drove there to pick my car up and i More

by janetsdoyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 29, 2023

Acura Columbus responded

I apologize! You are right. Our service manager will be in touch. Definitely a miscommunication on the timing and we should have been better with the status update once we realized that the work would take longer. - John Connelly Owner/Acura Columbus

July 04, 2023

Dealership Rating
Employee Rating

Another good experience with Acura Columbus service department. Friendly, and they honor their commitment on time. More

by TSully10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Zeune

Jul 05, 2023

Acura Columbus responded

Good news! Thanks for trusting us and giving us the opportunity to help. - John

June 26, 2023

Dealership Rating
Employee Rating

Clayton & Kevin we’re an incredible help fixing what I broke! Now my Honda is back on the road looking great! More

by Nic Rodgers
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Kevin (Tech)

Jun 26, 2023

Acura Columbus responded

Good news! I am glad Clay and Kevin could help. Thanks, John Connelly Owner/Acura Columbus

June 24, 2023

Dealership Rating
Employee Rating

The whole team at Acura of Columbus has the customer in mind to make sure that you are completely satisfied with their work and the interactions with each one of their team members More

by thartzog
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Kristi Thornton, John Connelly

Jun 24, 2023

Acura Columbus responded

Wow - that is super nice. Thank you so much! We appreciate the opportunity to help. Thanks, John Connelly Owner/Acura Columbus

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