Clifford Williams | Page 11

The service technician did not tighten the oil drain plug and, as a result, engine oil leaked out. This created oil stains in our garage, a mess under our 2023 Camry, and caused my wife and I to lose several and, as a result, engine oil leaked out. This created oil stains in our garage, a mess under our 2023 Camry, and caused my wife and I to lose several hours of work dealing with this vital and inexcusable mistake. We are extremely concerned with having been driving our vehicle with it leaking oil. We had the problem resolved at the Valvoline Oil service at Polaris. Then I went back to Toyota Direct dealership on Wednesday, November 20th, to report this potentially catastrophic error and their service manager, (Justin or Jeremy or the likes because he didn't introduce himself), only to receive excuses and an impatient and frustrated attitude towards me and my concerns. His behavior was inappropriate, unappreciated, and solved nothing. We are angry about how I was treated and also concerned for what else the tech may have possibly missed during the service visit or the damage the leaking oil may have caused. They would NEVER make these errors on their personal vehicles and wouldn't put up with being treated like I was during my reporting visit. Never again. F David Tyler. More

by kidbuck Verified Customer Verified Customer

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I waited over two hours for a tire rotation and alignment with no indication of what was causing the delay. Then, I was told *on the way out the door* that there was some issue that kept them from properly with no indication of what was causing the delay. Then, I was told *on the way out the door* that there was some issue that kept them from properly completing the alignment, even though they tried twice. When I looked at my paperword later, it said that I had refused follow-up service related to my alignment. That was printed on my paperwork before anyone even told me there was an issue, despite me texting to ask what was taking so long. More

by mccbus Verified Customer Verified Customer

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Cliff is very knowledgeable and supportive of our service needs. We greatly appreciate your thoughtfulness and support. Thank you Cliff!!! needs. We greatly appreciate your thoughtfulness and support. Thank you Cliff!!! More

by sharmijude Verified Customer Verified Customer

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Clifford was very nice and took care of my car needs. He even let me use my coupons. He even let me use my coupons. More

by terri.simons12 Verified Customer Verified Customer

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Honest and doesn’t try to sell me stuff I don’t need. Thank you Thank you More

by johnnymcqueen364 Verified Customer Verified Customer

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Quick and excellent service. Always polite and keep me up to date on the process Always polite and keep me up to date on the process More

by onecobaltcobra Verified Customer Verified Customer

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It's always a straightforward experience with Toyota Direct. The staff always apply coupons for you and the waiting area is spacious and comfortable. Direct. The staff always apply coupons for you and the waiting area is spacious and comfortable. More

by jlnelsonpharmd Verified Customer Verified Customer

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Best service experience I’ve ever had at a dealership I definitely will recommend my friends and family to come and service their vehicles at this facility definitely will recommend my friends and family to come and service their vehicles at this facility More

by dariush nabavi Verified Customer Verified Customer

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I went to service my car and they didn't even check the windshield washer fluid that they should do it, or at least in the old dealer I went to they did it. I wonder if what they told me they checked reall windshield washer fluid that they should do it, or at least in the old dealer I went to they did it. I wonder if what they told me they checked really did? More

by Maria Quero Verified Customer Verified Customer

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Quick and efficient service with friendly waiting area and lots of complimentary foods and beverages and lots of complimentary foods and beverages More

by Kristina Verified Customer Verified Customer

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