Clifford Williams | Page 10

Made an appointment to have a tire looked at 2. 25 hrs later walked out with a full service and wipers, they never looked at the tire. Left two messages within 24 hours of the service about the issu 25 hrs later walked out with a full service and wipers, they never looked at the tire. Left two messages within 24 hours of the service about the issue and request for a service manager to return a call, 4 days later have yet to hear from anyone. The next phone call will be to corporate to express my displeasure. More

by bo1letterio Verified Customer Verified Customer

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Excellent knowledge in taking care of me my car maintenance and alignment. He knew Already I had a extended warranty on my maintenance plan and used it. maintenance and alignment. He knew Already I had a extended warranty on my maintenance plan and used it. More

by CoJoLowe Verified Customer Verified Customer

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I always receive excellent service. Service associates are always friendly and I get walked out to my vehicle. Service associates are always friendly and I get walked out to my vehicle. More

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This issue has been brought up with many people with your service office but no one has reached out!!! service office but no one has reached out!!! More

by Rcrum003 Verified Customer Verified Customer

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We are very happy with the service provided. And the wait time was not long. And the wait time was not long. More

by michelewhite1267 Verified Customer Verified Customer

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Mr. Williams was terrific. I would go back to the dealership just to work with him again. The comradery that I observed between the workers was something to behold. Nice crew. dealership just to work with him again. The comradery that I observed between the workers was something to behold. Nice crew. More

by perrea Verified Customer Verified Customer

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Superb service dept. Got in the same day to fix a flat. Tire wasn’t able to be repaired but was covered under two-year warranty and got a new one at no cost. Cliff was gr Got in the same day to fix a flat. Tire wasn’t able to be repaired but was covered under two-year warranty and got a new one at no cost. Cliff was great! More

by rbcOhio Verified Customer Verified Customer

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Toyota direct service department is very lousy and unprofessional. Never going there for the service again. unprofessional. Never going there for the service again. More

by Dave Verified Customer Verified Customer

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We went thinking the worst case for our rav4. We had the best customer and our worry was addressed well. We were not pushed to make decisions and our cost was very fair. We had the best customer and our worry was addressed well. We were not pushed to make decisions and our cost was very fair. More

by sophie Verified Customer Verified Customer

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The service technician did not tighten the oil drain plug and, as a result, engine oil leaked out. This created oil stains in our garage, a mess under our 2023 Camry, and caused my wife and I to lose several and, as a result, engine oil leaked out. This created oil stains in our garage, a mess under our 2023 Camry, and caused my wife and I to lose several hours of work dealing with this vital and inexcusable mistake. We are extremely concerned with having been driving our vehicle with it leaking oil. We had the problem resolved at the Valvoline Oil service at Polaris. Then I went back to Toyota Direct dealership on Wednesday, November 20th, to report this potentially catastrophic error and their service manager, (Justin or Jeremy or the likes because he didn't introduce himself), only to receive excuses and an impatient and frustrated attitude towards me and my concerns. His behavior was inappropriate, unappreciated, and solved nothing. We are angry about how I was treated and also concerned for what else the tech may have possibly missed during the service visit or the damage the leaking oil may have caused. They would NEVER make these errors on their personal vehicles and wouldn't put up with being treated like I was during my reporting visit. Never again. F David Tyler. More

by kidbuck Verified Customer Verified Customer

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