Cody Adams | Page 4

Awring is a star! She made the process smooth and easy and kept me up-to date every step of the way. Thank you Awring for an awesome experience! She made the process smooth and easy and kept me up-to date every step of the way. Thank you Awring for an awesome experience! More

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The best dealer and she helped me through everything that I needed to finish. She’s very friendly informative and wise. I would like to recommend her and her manager. I needed to finish. She’s very friendly informative and wise. I would like to recommend her and her manager. More

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Awring Ahmed was great. She negotiated a great price with the management team and I was very happy. She negotiated a great price with the management team and I was very happy. More

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Everyone was super helpful and knowledgeable! ! James Gerard, Abdul Levy, Cody Adams, and Awring Ahmed were terrific to work with. Their system was down due to the cyberattack, but the process was ! James Gerard, Abdul Levy, Cody Adams, and Awring Ahmed were terrific to work with. Their system was down due to the cyberattack, but the process was still smooth and quick. I’m a very happy customer and I will be sure to come back in the future! More

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They have good communication skills and friendly customer service, my dealer helped me thoroughly with all the processes of leasing a car and selling the car back. service, my dealer helped me thoroughly with all the processes of leasing a car and selling the car back. More

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Awring Ahmed and Issa Naalbandyan helped me purchase a car. The managers are really nice. I would recommend this dealership. car. The managers are really nice. I would recommend this dealership. More

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My daughter purchased a vehicle from Suburban Toyota in July 2023. Their salesman Nicholas Rowe committed fraud by adding a warranty to the sales contract for $3400 that we did not discuss. They agreed to July 2023. Their salesman Nicholas Rowe committed fraud by adding a warranty to the sales contract for $3400 that we did not discuss. They agreed to cancel and refund the warranty, which should be done in 30 days. It is now several months later, and still no refund to my credit union. Other issues involved an engine light they said was an 02 sensor, but was truly a catalytic converter issue. We will be filing a complaint with the State of Michigan under the Right to Repair Act for that issue. We are eight months later and we are still waiting for the Toyota warranty refund. More

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Thank you Awring for you’ve service it was very pleasant experience we appreciate it a lot . experience we appreciate it a lot . More

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Dear Manager, I am writing to express my dissatisfaction with the service I received from your dealership. On Thursday, I saw a used Corolla that I liked and I paid an advance to hold the ca dissatisfaction with the service I received from your dealership. On Thursday, I saw a used Corolla that I liked and I paid an advance to hold the car (was not informed about 48 hours hold). I informed your staff that I would come on Saturday to finalize the purchase. I also called on Friday to confirm my appointment for Saturday. However, when I arrived at your dealership on Saturday, I had to wait for two hours for your employees to bring the car and process the paperwork. I had brought my friend who had taken a day off from his work to assist me with the transaction. To my dismay, your employees told me that the car was sold and they tried to call me at 11:15 am (when I was on my way to the showroom).But in 10 minutes when I showed up ,they forgot about the car they just sold and made wait for two hours.. I find this unacceptable and unprofessional. Your employee agreed to hold the car for me when I paid the advance, and he should have honored that commitment. He should have also informed me earlier if the car was no longer available at least when I arrived. As a result of this incident, I and my friend wasted our time and money, my friend lost his overtime pay, and I am paying interest for a car loan that I did not use. I am very unhappy and frustrated by this experience. I tried to be a better person and calmed my friend to not make an issue before other customers who could be first time car buyers like me and spoil their car buying experience like you did to me. I wonder if you would have addressed the issue if I had raised my voice and interrupted the sales. You know what I expected from your side? Just an honest apology.which I never received even after 10 days. thank you and have a great day. regards, Mohamed sarfaras More

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Excellent dealership. Fast processing of paperwork. Mr Kristian Goode is the best! I am so happy for my RAV4 Hybrid Limited. Fast processing of paperwork. Mr Kristian Goode is the best! I am so happy for my RAV4 Hybrid Limited. More

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