Cody Harvey | Page 61

Great service center and very reliable work at Flood Mazda I have been a loyal customer of Flood Mazda over the past 10 years because of the reliability of service. They have always given me the best values on I have been a loyal customer of Flood Mazda over the past 10 years because of the reliability of service. They have always given me the best values on cars and the service center has kept me on the road in all kinds of weather safely. It has been a pleasure doing business at the Flood service and sales center. More

by BARBARAKEEGAN Verified Customer Verified Customer

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Leasing a Mazda This was my 4 th leasing experience with Flood Mazda I can’t say enough about the sales process or the service dept....obviously I keep going back L This was my 4 th leasing experience with Flood Mazda I can’t say enough about the sales process or the service dept....obviously I keep going back Love my car CX5 and never even look at other SUVs. It has all the equipment I need, gives me a pleasant comfortable ride, great on gas and drives securely and quietly. More

by MCNULTYA.D Verified Customer Verified Customer

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I am very happy with my pre-owned honda cr-v. Richard Morra was very courteous and helpful with my decision on which car was best for me. I am serious when I say I am absolutely thrilled. Cody was very Morra was very courteous and helpful with my decision on which car was best for me. I am serious when I say I am absolutely thrilled. Cody was very helpful in choosing the right Insurance packages for me. Thank you again Richard Morra . More

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Bad tempered manager This dealership canceled the deal with me the next day after I paid $500 deposit and agreed them to check my credit report. The reasons they said a This dealership canceled the deal with me the next day after I paid $500 deposit and agreed them to check my credit report. The reasons they said are: 1. There is one mistake on my proof of income so that they met problems when applied for auto loan for me. 2. They saw my bad review about them on Google(my original review is attached below) and thought I am not happy. For the first reason, I told them that I am able to pay cash. No need for loan then. For the second reason, I told them I am happy about the deal, especially after I wrote the review. They still wanted to cancel the deal with me, so I believe that the true reason is, they are not happy with my review. I understand they have the right to cancel the deal, I respect that, also they returned the $500 deposit back to me. But I saw their reply to my original review on Google. I just want to point out: 1. My original review is real and objective. The dealership also admitted. We can just leave people judge. 2. They can cancel the deal because they didn't let me sign the purchase contract. What they let me sign is just an intent and an agreement for credit checking, they also didn't give me any copies of those documents. I lacked of experience so I failed to noticed this. I don't know if the dealership forgot to give me or they did it on purpose. 3. I am not a fraud(the dealership replied to my original review saying I am a possible fraud). After Flood Mazda canceled the deal with me, I visited another dealership and bought same model car by cash. It is a lovely 2017 Mazda Grand Touring AWD, the another dealership offered me excellent service and saved me $800 compared to Flood Mazda. So my suggestion is, you can visit Flood Mazda when you want to buy or lease a car. They have an amazing building and an excellent receptionist Jason. Try going with salesman Anthony Deangelis, you will receive perfect service. The finance director Cody is also professional even though he still need to work on his communication skill in complicated situation. But be careful with the General Manager Russell Cunha, you'd better serve him as he is the consumer. Otherwise he will fire you:"You are not my consumer when you are unhappy". And also watch out what you have signed, don't forget asking the copies. I can prove everything I said here. I have the receipt that I bought my new car from another dealership. I have a phone recording when talking to Flood Mazda people(I had asked for their permission before recorded). If Flood Mazda still want to argue with me, I don't mind sending this to Mazda headquarters and Rhode Island consumer protection attorney. Happy New Year! ---------------------------------------------------------------------------------------------- My original review:   The dealer who went test drive with me was cold and not prepared. When I asked him the details of the car, he replied “it is posted on our website, why don’t look at it by yourself?” And many other things that made me feel uncomfortable.   Even though I was quite angry, I decided to buy the car because I have visited a couple of dealerships for a month, and I already got tired of this. When I started the buying process, the manager came to me to comfort me. But I refused to talk to him because I was still angry with their service. Then the manager suddenly got angry and yelled to the other dealers “Don’t sell the car to her!” I apologized to him for my ignorance to him. Then he said “Young lady, I gonna teach you a lesson. You drove 1.5 hours here, but I am not going to sell you the car.” Then he left.   I ran outside, it was raining, and the manager was starting his car. I stood in front of his car and apologized to him again then he agreed to sell me the car.   It was my fault not to reply to the manager’s comforts due to another dealer’s arrogance. But I think the manager still overreacted to their customers. I didn’t say any bad words to him, I just didn’t want to talk to him. So I think he is very unprofessional and arrogant.   The other dealers came to comfort me later, they are kind, thank you guys. More

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This was my third car I’ve got from Flood Mazda. Zach was extremely helpful and made sure to get me exactly what I wanted. Great communication and no pressure sales. Kept in contact to let me know of ne was extremely helpful and made sure to get me exactly what I wanted. Great communication and no pressure sales. Kept in contact to let me know of new deals or new cars in stock. Made car buying easy and fun! More

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Nick was wonderful. Our whole experience was top notch and stress free. Beautiful cars and exceptional service is what you will find at the dealer. and stress free. Beautiful cars and exceptional service is what you will find at the dealer. More

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Wonderful Experience We looked all over for a Mazda mx9 and found one at Flood Mazda that we fell in love with. The price was right as well. Zachary our dealer was patien We looked all over for a Mazda mx9 and found one at Flood Mazda that we fell in love with. The price was right as well. Zachary our dealer was patient, kind and went the extra mile to make sure we had enough time to test drive the vehicle. Thank you. More

by KTGIRL20 Verified Customer Verified Customer

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Enjoyable Experience! Leasing my new CX-5 was such an enjoyable experience! Zachary took the time to listen to what I really wanted in a car. He was always honest and never Leasing my new CX-5 was such an enjoyable experience! Zachary took the time to listen to what I really wanted in a car. He was always honest and never tried to up sell me something I couldn't afford. I appreciate his patience in helping me select the perfect car! This is my 2nd Mazda from Flood and I will definitely be back! More

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I cant say enough about my experience at Flood Mazda. Zach Albanese is fabulous. He is well informed, personable, and a joy to work with. I highly recommend him and the the entire crew at Flood Mazda. Zach Albanese is fabulous. He is well informed, personable, and a joy to work with. I highly recommend him and the the entire crew at Flood Mazda. More

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Richard Morra worked extremely hard not only to locate the car we wanted but also to get us a fair deal. He didn’t make us feel rushed at all and he spent the time to familiarize us with the new car. the car we wanted but also to get us a fair deal. He didn’t make us feel rushed at all and he spent the time to familiarize us with the new car. Honestly if it weren’t for him, we would have gone elsewhere. Great salesman!!! More

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