Cole Craven | Page 24

The service is excellent, the waiting time is not long, the environment is quiet, and guests feel at home. the environment is quiet, and guests feel at home. More

by 46706724 Verified Customer Verified Customer

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They charge u one thing but tell another amount on. Phone. Which was inexpensive So how do u think I feel Phone. Which was inexpensive So how do u think I feel More

by cyote8 Verified Customer Verified Customer

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Well mannered and respectful he checked my car in to the shop and kept me updated on the progress shop and kept me updated on the progress More

by TFBMALIGRANDA Verified Customer Verified Customer

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Drove in and everyone was courteous waiting area was great while we waited for my car great while we waited for my car More

by EDLISA1065 Verified Customer Verified Customer

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Cole was great, very accommodating. Nice dealership, I had the chance to look around at the latest cars, still impressed with whatever Honda offers and I'm likely to be back to price a Nice dealership, I had the chance to look around at the latest cars, still impressed with whatever Honda offers and I'm likely to be back to price another new vehicle. More

by sf732 Verified Customer Verified Customer

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My appointment was quick, the write-up was fast and the recall was the same day. recall was the same day. More

by ndccpf1 Verified Customer Verified Customer

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Great service again at this dealership. I’ve never had a problem in all the years going there. I’ve never had a problem in all the years going there. More

by Regan62072 Verified Customer Verified Customer

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Very pleasant experience whenever I get maintenance done on my vehicle. Good customer service every time. on my vehicle. Good customer service every time. More

by ecarino26 Verified Customer Verified Customer

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Prompt excellent service. Cole detected front light recall condition and had both lights replaced on my vehicle. He came out to speak with me while I was pulling into the park Cole detected front light recall condition and had both lights replaced on my vehicle. He came out to speak with me while I was pulling into the parking lot even before driving into the service area. I called that excellent service. Thank you, Call. More

by dragonettigeorge Verified Customer Verified Customer

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Do not service your vehicle here, unless you are prepared to spend substantially more than you thought and are prepared to leave your vehicle for hours or days of guessing. Honda cherrypicks reviewers, that' to spend substantially more than you thought and are prepared to leave your vehicle for hours or days of guessing. Honda cherrypicks reviewers, that's why the ratings are so high. I wasn't asked. I will say that Eric in the service dept. is a good guy, and will work with you. Cole is alright, but definitely tries the upsale, using the family and dog photo on his desk to gain your trust before the sale, and Nilay reminds us that these are sales staff, not mechanics and earn incentives on every recommended service item with your consent. It took almost two days to diagnose my vehicle for $185. There was an engine misfire. I am not a mechanic, but I didn't need a code to tell me the obvious. I asked for the $185, could they tell me the cause of the misfire, they said no. They recommended $6,000 in repairs, which is more that the.current value of a vehicle. I tried to contact the service manager and it was his day off, two days later he still hasnt contacted me. Nilay was our service "salesman" and he was working hard for his commision, but sadly lacks problem solving strategies and mechanics. Did the problem get solved? Sure did, for only $500. How many other cars paid thousands for guessing. In accordance with what was told. They don't solve problems here, they follow protocals, hoping each page in the book will solve your problem and you keep paying until it does.... I wonder how many of those expensive pages, didn't need to be followed for a qualified mechanic. I will shop elsewhere, and your choice is to either put your faith in the salesman or do the same. More

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