Cole Lutz | Page 7

The dealership had the vehicle we were looking for with the features we wanted. The dealership was clean and presentable. The overall experience between the sale and financing was pretty seamless. The only the features we wanted. The dealership was clean and presentable. The overall experience between the sale and financing was pretty seamless. The only thing that would've made the experience better would've been meeting the sales manager before leaving the dealership. More

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3rd vehicle my family has purchased with Cole. Very good at what he does. I have and will recommend him to friends and family. Russ Darrow is lucky to have him as an employee! good at what he does. I have and will recommend him to friends and family. Russ Darrow is lucky to have him as an employee! More

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Cole Lutz was a pleasure to work with from start to finish in trading in my used vehicle and purchasing my new vehicle. The process could not have gone smoother! Very glad I drove from Plymouth to this finish in trading in my used vehicle and purchasing my new vehicle. The process could not have gone smoother! Very glad I drove from Plymouth to this dealership. More

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They did not waste my time haggling. Had car ready to test drive and offer in under an hour. Strong offer up front and fair trade in. Everyone was so nice. Would recommend working with Cole. test drive and offer in under an hour. Strong offer up front and fair trade in. Everyone was so nice. Would recommend working with Cole. More

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Our 6th car from RussDarrow Toyota! Once again, we purchased another new car from Darrow Toyota in West Bend --- this time it was a 2019 Rav4 Limited Hybrid -------- Cole and Danny were Once again, we purchased another new car from Darrow Toyota in West Bend --- this time it was a 2019 Rav4 Limited Hybrid -------- Cole and Danny were as always great to work with and very attentive!! Can't say enough good things about the way we are treated there, and we will continue to be life lkong customers!! 5 stars! More

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Started the truck buying experience with Kayla over email. She answered every question and found a vehicle that fit our needs. Cole continued our experience organizing everything with the deal. Even wh email. She answered every question and found a vehicle that fit our needs. Cole continued our experience organizing everything with the deal. Even when we changed our appointment to arrive hours earlier, Cole had everything ready. From greeting us at the door, to having the new truck warmed and ready, to putting new plates on. Then Matt, our finance guy, was very personable and made the dull, paperwork portion of the purchase a breeze to go through. Thank you Kayla, Cole and Matt for a great, quick experience! More

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Buying a new car was so easy thanks to my salesman! Cole made purchasing my first “real” car so easy! He was patient and answered my 1,000 questions without making me feel pressured. He searched for a c Cole made purchasing my first “real” car so easy! He was patient and answered my 1,000 questions without making me feel pressured. He searched for a car that was able to check all my boxes while making sure I was comfortable every step of the way. I wouldn’t buy a car from anyone else after such a great experience! More

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Cole and Justin are my favorite! Cole and Justin made getting my 4th car at Russ Darrow Toyota perfect. They knew exactly what I wanted and made sure I was extremely happy with my wh Cole and Justin made getting my 4th car at Russ Darrow Toyota perfect. They knew exactly what I wanted and made sure I was extremely happy with my whole experience. Justin is now the finance guy and he was previously my car salesman. He is very knowledgeable and made getting my new car easy. Cole is easy going and didn’t pressure me with anything I wasn’t comfortable with. He was so helpful showed me everything in my new car before I left. My entire family gets our cars from Russ Darrow Toyota in west bend, Cole and Justin are our favorites and we won’t trust anyone else! More

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Tacoma paint failure Two and a half years ago I purchased my blue 2017 Tacoma at Russ Darrow. Last summer the paint began hazing over and turning white. I worked a lot wit Two and a half years ago I purchased my blue 2017 Tacoma at Russ Darrow. Last summer the paint began hazing over and turning white. I worked a lot with Rob Martin from service and Cole Lutz from sales (who originally sold me my truck) to have the issue resolved. The truck was spot painted in several sections over two separate incidents. This summer the issue continued spreading to 7 new locations. Turns out this was an issue with only blue 2017 Tacomas due to the temperature in the plant at the time of painting. Rob and Cole were awesome to work with, and ensured everything was taken care of. In the end the entire truck was repainted, and looks brand new. More

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Great customer service When I decided to buy a new car, I was given Cole’s information to help me out through the whole process. Cole was very patient and helpful with me wh When I decided to buy a new car, I was given Cole’s information to help me out through the whole process. Cole was very patient and helpful with me while I decided what type of car was right for me. Even though he works for Russ Darrow’s Toyota dealership, he helped set up test drives with a Honda vehicle as well. In the end, I ended up going with a Toyota RAV4. Cole never pressured me into buying anything, he was always answering questions I had. Without Cole being the salesman, I most likely would not have bought a car. He has so much knowledge and is not like any other salesman. Other salesman tend to be a bit pushy but not Cole. I highly recommend him to help anyone pick out their next car. More

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