Colin Kufahl | Page 12

They did not fix the problem I came back 2 times for the same problem and it was not resolved. Due to having to come back a second time, they asked me how they could make it up to I came back 2 times for the same problem and it was not resolved. Due to having to come back a second time, they asked me how they could make it up to me. I requested a free loaner while my car was being fixed as well as my car to be detailed. They said it could be done. I got the loaner as promised. When I returned to pick up my car it had been run through the wash and vacumed. The car was still quite dirty both inside and out. They (Collin) let me know an email had been sent to Adam the service advisor. A different person called me in the morning to make excuses to why the was not cleaned. He said they agreed to whipe it down and do a quick vacume. I let him know the car had mud still on the outside and nothing was whiped down. His answer was that they are not detailers so it is what it is. I called Adam, the service advisor back to tell him the problem with my breaks was still not corrected. He gave the phone to Nick who is the tech who looked at it. They were unable to get me back in to the schedule to look at it again (a 3rd time ). I brought my car to Jeff Belzers where I normally go and they were able to fix the problem in 15 minutes. No resolutions were made at Luther Kia. I was given excuses for why they did not complete the promise of a detail, which was supposed to be incentive to return. I will continue to drive the 40 minutes to Jeff Belzers because they can complete the work and have followed through on what they say. More

by gortons00 Verified Customer Verified Customer

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Service Department Great service with friendly, professional staff. Very convenient. I always enjoy working with all the staff and have never encountered a problem. Woul Great service with friendly, professional staff. Very convenient. I always enjoy working with all the staff and have never encountered a problem. Would highly recommend this dealer. More

by kathy.eveslage Verified Customer Verified Customer

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Excellent Great service and exceptional care with an emphasis on doing it correctly and well the first time. Kindly greeted and appreciated the smile given me. Great service and exceptional care with an emphasis on doing it correctly and well the first time. Kindly greeted and appreciated the smile given me. Would recommend to all. More

by Fred331 Verified Customer Verified Customer

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