Colin Simmons
Colin Simmons at Family Hyundai

Colin Simmons | Page 111

Service Advisor

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.6
2,263 Reviews
4.6

2,263 Reviews

Write a Review

2263 Reviews of Colin Simmons

June 18, 2022

Dealership Rating
Employee Rating

Fast service! I was in and out without an appointment in about 2 hours!! Very friendly staff! Thank you!! More

by db8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 20, 2022

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 18, 2022

Dealership Rating
Employee Rating

I had an appointment for a oil change. And took a hour and 45 minutes. More

by WMHAWK1953
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Jun 23, 2022

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

June 18, 2022

Dealership Rating
Employee Rating

Great dealership. The best service department. Honest, friendly, and very knowledgeable. We've bought several cars from Family Hyundai. Very trustworthy dealership More

by MKUDIA12721
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Jun 20, 2022

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 18, 2022

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Employee Rating

Crystal helped me. She was awesome!!! Got me right in!! Trying to figure out if I have a gas consumption problem!!! She is so friendly and so helpful! More

by TWINSMOM_2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Jun 20, 2022

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

June 18, 2022

Dealership Rating
Employee Rating

There was a extended wait of over three weeks for the vehicle to be serviced although the problem was a manufacturer's default. There was such a long wait for the approval of the repair, that I didn't More

by KT3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 23, 2022

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

June 17, 2022

Dealership Rating
Employee Rating

I had to wait long for my service although I was previously told that genesis would be serviced first due to it being their luxury brand. That was clearly a lie. This is the only luxury car dealers More

by LASHONDA
Customer Service
Friendliness
Recommend Dealer
No

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Jun 23, 2022

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

June 15, 2022

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Employee Rating

Efficient, friendly and overall great service and staff! !! Highly recommend this dealership and I wouldn’t go anywhere else!!! More

by lemonier.robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 16, 2022

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

June 14, 2022

Dealership Rating
Employee Rating

Service was done on time. service writer was couterious efficient and helpful Dealership is clean More

by msantin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 15, 2022

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 14, 2022

Dealership Rating
Employee Rating

The young man that assisted me was phenomenal. He was professional, courteous and respectful. He completed the transaction very timely and smooth. More

by Victoria Arps
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Holder

Jun 15, 2022

Family Hyundai responded

Thanks for your feedback on your recent visit to Family Hyundai. It is great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

June 12, 2022

Dealership Rating
Employee Rating

Everytime I come to Family Hyundai dealership I am always treated fairly and great customer service this time my rap was Colin he was very professional very courteous he explained all details to me he was ri More

by Serviceme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 13, 2022

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

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