Colin Simmons
Colin Simmons at Family Hyundai

Colin Simmons | Page 118

Service Advisor

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.6
2,263 Reviews
4.6

2,263 Reviews

Write a Review

2263 Reviews of Colin Simmons

May 10, 2022

Dealership Rating
Employee Rating

Can’t drive in and get oil changed. Service used to be much better. Takes over a month to get appointment. I used to think you had great service, not anymore More

by ashleycollins885
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 14, 2022

Family Hyundai responded

Thank you for your review, Ashley. Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

May 10, 2022

Dealership Rating
Employee Rating

Had appointment scheduled for 3 months to fix wheels and update navigation. Service would take several days and no loaners available. Will have to reschedule. Although service department was nice and More

by RAPPLE613
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Tom Salin

May 14, 2022

Family Hyundai responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

May 07, 2022

Dealership Rating
Employee Rating

Family Hyundai is a dependable service department I have being getting my car serviced for years More

by Poochiecunningham45
Recommend Dealer
Yes

Other Employees Tagged: Tom Salin

May 09, 2022

Family Hyundai responded

We appreciate your business and our team looks forward to serving you again soon!

May 06, 2022

Dealership Rating
Employee Rating

I had a 8:00 appointment for new tires and oil change and wiper blades. Got to dealer on time waited saw people coming after me get there cars back and leave at 11 I checked on the status of my car. It wasn’ More

by MSEDLACC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 09, 2022

Family Hyundai responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 06, 2022

Dealership Rating
Employee Rating

They help me get in right away there was a man in the office he was a big help for me I asked him why is it take an hour and a half to get a free oil change when there’s only two people here More

by Midnight
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

May 09, 2022

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

May 05, 2022

Dealership Rating
Employee Rating

They where very helpful and I did wait to longs d I’m going to keep bringing my car back ther More

by SCOTTARDENOIT7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 07, 2022

Family Hyundai responded

Thank you for your business and this review, Scott. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 05, 2022

Dealership Rating
Employee Rating

Very helpful and always courteous. TKes time to explain things and keeps you posted of what is going on More

by SRPARADOWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Majors , Tom Salin

May 07, 2022

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

May 05, 2022

Dealership Rating
Employee Rating

Mike Major is Awesome! He squeezed in my Tucson for an oil change, tire rotation and safety recall. Now I can drive to Tampa Florida in total confidence. Thank You!! More

by Margaret.walsh1961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Majors

May 06, 2022

Margaret.walsh1961 responded

Thank you

May 05, 2022

Dealership Rating
Employee Rating

When I read got there for my 4 appointment it was actually 3 p.m. I thought that I would have to wait for an hour and they said don't worry about it will take your vehicle sir will take care of you r More

by ANGELO3PETe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

May 07, 2022

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

May 05, 2022

Dealership Rating
Employee Rating

Service and support are always 5 stars. I have changed to use Family Hyundai for all my service needs. More

by TWAHL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Salin

May 07, 2022

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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