Colin Simmons
Colin Simmons at Family Hyundai

Colin Simmons | Page 162

Service Advisor

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.6
2,261 Reviews
4.6

2,261 Reviews

Write a Review

2261 Reviews of Colin Simmons

January 09, 2021

Dealership Rating
Employee Rating

I paid over 1300 to get car fixed...still not riding right. Brakes sqieeking, car still.vibrating when excellerating Pulls to right when excellerating also. Very disappointed. Headlights worked whe More

by MADT8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jan 26, 2021

Family Hyundai responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly.

January 08, 2021

Dealership Rating
Employee Rating

I never had a problem with anyone at the dealership there. Whenever I have an issue with my car, they try to get it fixed and done as soon as they can. More

by DIANKA2373
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 08, 2021

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

January 08, 2021

Dealership Rating
Employee Rating

Colin was polite, thorough, and efficient. He explained what was recommended for the SUV and that he would call when service was complete. True to his word, he called 2 hours later. More

by CBROADWELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 08, 2021

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We look forward to sharing your compliments with Colin, and our team! Thank you for your business!

January 07, 2021

Dealership Rating
Employee Rating

the young man was very unkind and in a hurry he acted like he did not want to wait on me he act like my questions annoyed him. Service is good most of the time but this time it was not More

by geribradley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Holder

Jan 07, 2021

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We're sorry to hear that your recent visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We’d love to get to the bottom of this and turn things around for you.

January 06, 2021

Dealership Rating
Employee Rating

Great service from Family Hyundai and Colin and the service team! I've been bringing my '16 Elantra in for service for the last 5 years and have always received prompt and honest service. More

by NDW5332
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 06, 2021

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience working with Colin here at Family Hyundai.

January 06, 2021

Dealership Rating
Employee Rating

Thank you for your continued excellent vehicle service and customer support. I will continue to use this location for all of my 2020 Sonata needs. More

by driggi20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 06, 2021

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Colin and our service team, and don't hesitate to let us know if we can be of further assistance with your 2020 Sonata.

January 05, 2021

Dealership Rating
Employee Rating

I was very pleased with Colin.... but not so much with the news I got as I believe they should have told me when I got my oil changed a couple of months ago More

by D.JONES13623
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Larry Edwards

Jan 05, 2021

Family Hyundai responded

Hello, Thank you for taking the time to submit a review. We are so glad Colin could assist you with your repair. We truly appreciate your business. We apologize, however, for the lack of communication on your previous visit. If you would like to further discuss your concerns, feel free to contact us at your convenience.

December 31, 2020

Dealership Rating
Employee Rating

Great service, knowledgeable technician, addressed my concerns. Was kept informed of process. Friendly service writer. Was able to get vehicle in timely manner and when promised. More

by s_wosinski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Dec 31, 2020

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 29, 2020

Dealership Rating
Employee Rating

Family Hyundai continues to provide a comfortable way to serve their customers. Prompt and courteous equals peace of of mind for the end user. Thanks More

by BIGHOMIE0720
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 29, 2020

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Colin met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

December 29, 2020

Dealership Rating
Employee Rating

Came in for a recall repair and the staff at this dealer was great. I was in and out in less than an hour. Yay! More

by leflar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Dec 29, 2020

Family Hyundai responded

Hello, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

...
162
...

Dealership Inventory (368 Vehicles)

new 2026 Hyundai Palisade Hybrid car, priced at $48,095
2026 Hyundai Palisade Hybrid
new
Abyss Black Pearl exterior
Automatic
All-wheel Drive
new 2026 Hyundai Tucson car, priced at $32,622
2026 Hyundai Tucson
new
Ecotronic Gray exterior
Automatic
All-wheel Drive
new 2026 Hyundai Venue car, priced at $24,631
2026 Hyundai Venue
new
Ecotronic Gray w/Black Roof exterior
CVT
Front-wheel Drive
new 2026 Hyundai SANTA FE HEV car, priced at $42,782
2026 Hyundai SANTA FE HEV
new
Shimmering Silver exterior
Automatic
All-wheel Drive
used 2023 Hyundai Tucson car, priced at $25,328
2023 Hyundai Tucson
used
Portofino Gray exterior
Automatic
All-wheel Drive
new 2026 Hyundai Elantra car, priced at $25,460
2026 Hyundai Elantra
new
Amazon Gray exterior
CVT
Front-wheel Drive