Colin Simmons | Page 196

Disappointing My vehicle was purchased from Family. Even though Happy is only a few minutes from my home we went to Family.. All the Service over the last 10 years My vehicle was purchased from Family. Even though Happy is only a few minutes from my home we went to Family.. All the Service over the last 10 years has been by Family. Always a Great Experience. But this was the first time I came away a disappointing and disheartening experience. We received notices that the 71,000 Inspection Check Up was due even though the vehicle was under 70,000. My Santa Fe ran Great and Never had a Leak. until the day I brought it in to Family where I was Informed I had a power steering leak and it would cost over $1,200.00 to repair. What a coincidence , my Santa Fe was only was only a few weeks past warranty. Family had my vehicle's Service History they knew how I maintained it. On top of that it was my wife who brought my Santa Fe in this visit. Instead of calling me they informed my wife who felt she was being taking advantage of by the tone of delivery and because we hadn't had any problems. I hate to think Family would resort to that. I called and discussed the issue with Colin who explained he hadn't the authority that night and then Michael the next day who said he couldn't do anything it is what it is and I have been pretty Lucky. I don't believe it was Luck I believed it was a Great Vehicle. At that I felt I wasn't a 10 year customer just a nobody and I knew our relationship was over. My wife and I are about 4-6 months from buying our next Hyundai. We planned on coming back to Family because of the experiences over the last ten years were Very Good overall . But not after this. It was like a friend letting You down when You needed him. All Very Disappointing More

by debeek3 Verified Customer Verified Customer

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Oil change vehicle inspection I bought my vehicle from this dealership. I follow the booklet given to me for the services I need. Staff is always friendly and services are done i I bought my vehicle from this dealership. I follow the booklet given to me for the services I need. Staff is always friendly and services are done in a timely manner. More

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Help when needed I’m going thru a very frustrating time getting used to this fabulous car. Thank goodness that Your service department especially Colin, is very pati I’m going thru a very frustrating time getting used to this fabulous car. Thank goodness that Your service department especially Colin, is very patient with me. More

by AMYCR63 Verified Customer Verified Customer

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Friendly service Everyone was very friendly and helpfull. I would recommend them to family and friends. Ease of getting in and out of the service department. Excellent Everyone was very friendly and helpfull. I would recommend them to family and friends. Ease of getting in and out of the service department. Excellent staff. More

by Joannie Verified Customer Verified Customer

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Work not complete I went in for a 45K service check. I had already changed my engine and cabin filters and done a tire rotation. I just wanted everything else done that I went in for a 45K service check. I had already changed my engine and cabin filters and done a tire rotation. I just wanted everything else done that needed to be done per manufacturer recommendation. I received my car back wit an oil change done and nothing else. I’m not happy that the brakes weren’t checked, locks and latches lubed etc... It always seems like an upsell operation. I bought the car at this location and would love a resolution. The last two times I have been here, I have not been completely satisfied. More

by Practical car guy Verified Customer Verified Customer

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Issues with air conditioner Great job on cleaning up the outside of the car and reconditioning the interior. Had excellent service from Collin and Al They took their time in m Great job on cleaning up the outside of the car and reconditioning the interior. Had excellent service from Collin and Al They took their time in made it right for me Also the Air conditioner was repaired and hopefully working correctly More

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Great first experience This was my first time coming here for any car service and I will definitely be returning. I was helped right away and did not wait long at all for my This was my first time coming here for any car service and I will definitely be returning. I was helped right away and did not wait long at all for my service. More

by LIVDEMARCO0512 Verified Customer Verified Customer

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Great Service! I brought my car in on a Tuesday night. By Wednesday morning Tom had called me with a diagnosis and had me back on the road in my car later that afte I brought my car in on a Tuesday night. By Wednesday morning Tom had called me with a diagnosis and had me back on the road in my car later that afternoon. I have bought several cars from Family Hyundai and Graham, Al, Tom, Mayweather, and Colin have all been great to deal with! I would recommend joining the Family to anyone! More

by aaronj Verified Customer Verified Customer

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always great service The title says it all, they provide accurate and timely information and service. When I buy my next car it will be from family, as long as they keep t The title says it all, they provide accurate and timely information and service. When I buy my next car it will be from family, as long as they keep there great service department. More

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Excellent. Excellent, competent and friendly service. Highly recommend. Service center was very helpful and attentive. I felt like my issues really mattered, Excellent, competent and friendly service. Highly recommend. Service center was very helpful and attentive. I felt like my issues really mattered, and that they would be given the utmost importance. More

by JREYN175 Verified Customer Verified Customer

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