Collin Romer
Collin Romer at Dana Ford Lincoln

Collin Romer | Page 38

Service Advisor

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

4.8
669 Reviews
4.8

669 Reviews

Write a Review

669 Reviews of Collin Romer

March 15, 2023

Dealership Rating
Employee Rating

Drop of was easier and repair was faster than I expected. Service techs we're respectful and curious. More

by Keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan, Diane Creazzo, Lori Allotta, Irma Jace, Joseph Castera , Jeremy Almoguera, Neil Barrow, Eric Iwulski

Mar 16, 2023

Dana Ford Lincoln responded

Thank you for sharing your experience, Keith! We appreciate you trusting the Dana Ford team with your vehicle and hope you won't hesitate to reach out if we can be of service again in the future!

March 08, 2023

Dealership Rating
Employee Rating

Waited 8 months for parts that were supposedly ordered 5/12/22 to find out THEY WEREN’T; had to have vehicle reassessed in February and parts ordered. More

by topsiny62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Neil Barrow

Mar 08, 2023

Dana Ford Lincoln responded

We're sorry to hear about these repair issues. Please reach out to me so we can discuss these concerns in more detail and find a solution. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

February 27, 2023

Dealership Rating
Employee Rating

Every time I got for service, I always get taken care I recommend this service More

by Gleasonbus7561
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan , Camille Baker, Neil Barrow, Harley Schick

Mar 01, 2023

Dana Ford Lincoln responded

Thank you for recommending our team! -Dana Ford

Mar 01, 2023

Gleasonbus7561 responded

I only speak fact never got mistreated by anyone there alway gave me great services I thank u alll

February 23, 2023

Dealership Rating
Employee Rating

My family and I have worked with Steve for over 10 years! He is amazing. More

by LAURENANN326
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Riccardone, Nicholas Squeo

Feb 24, 2023

Dana Ford Lincoln responded

It means so much to us that Steve and our team have made the past 10 years so amazing for you, Lauren! Thank you for coming to Dana Ford!

February 13, 2023

Dealership Rating
Employee Rating

Went in for a oil change and all went well as usual. My vehicle was returned with in the hour. Great service! More

by Marauder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Daly, Hazem Radwan , Anthony Garrick, Douglas Hansen

Feb 14, 2023

Dana Ford Lincoln responded

Thanks for trusting the Dana Ford team with your service needs! We appreciate your support and look forward to your next visit!

February 05, 2023

Dealership Rating
Employee Rating

Excellent service experience. The manager Doug is a great person to deal with made my experience very easy and simple. More

by louis16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 07, 2023

Dana Ford Lincoln responded

Thank you for the kind review! Doug & the team appreciate your support and look forward to seeing you again next time here at Dana Ford!

February 05, 2023

Dealership Rating
Employee Rating

After waiting three months for service I waited two plus weeks for my recall to be corrected. Cost me over $2,000 in fees to rent a van! Dealers do not carry parts to correct a recall. It takes ford nearly More

by nolimitcontracting
Service Time
Service Communication
Recommend Dealer
No
Feb 06, 2023

Dana Ford Lincoln responded

Hello - thank you for sharing your recent experience. Due to supply chain issues, we were unable to receive the necessary parts in a timely fashion. We appreciate you as a customer and invite you to reach out if you wish to discuss this further. Thanks, Keith Curran - Service Director - 718-983-8700 ext 297

January 20, 2023

Dealership Rating
Employee Rating

The Garage staff are on spot when arriving and departing. Dana Ford Hospitality is top shelf. More

by mcconville_edward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 23, 2023

Dana Ford Lincoln responded

Thank you for the kind review! It's our privilege to serve you and we look forward to your next visit here at Dana Ford!

January 20, 2023

Dealership Rating
Employee Rating

Great service everytime I bring my vehicle in. Never any issues and everything is always done perfectly More

by dbarbaria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lori Allotta , Neil Barrow

Jan 23, 2023

Dana Ford Lincoln responded

Thank you for trusting the Dana Ford team with the care of your vehicle! We appreciate your support and look forward to your next visit!

January 03, 2023

Dealership Rating
Employee Rating

When you’re tasked with repairing/correcting a recall, shouldn’t the repair person ascertain whether the correction is necessary? In my 2015 Mustang GT, it wasn’t! But the repair/correction caused a probl More

by poppyuhlig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Margie Davis, Hazem Radwan, Diane Creazzo, Lori Allotta , Amanda Anderson, Camille Baker, Neil Barrow, Anthony Garrick, Harley Schick

Jan 03, 2023

Dana Ford Lincoln responded

We're sorry to hear about these repair issues. Please reach out to me so we can discuss these concerns in more detail and find a solution. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

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