44 Reviews
Write a Review44 Reviews of Cooper Houchin
May 06, 2023
They had my vehical for 10 months. No one would return a phone call. Brooke the service manager is extremely rude. I have had my car back two weeks and am still having issues. I would No one would return a phone call. Brooke the service manager is extremely rude. I have had my car back two weeks and am still having issues. I would never go back to this dealership More
Other Employees Tagged: Brooke Barnes, Joe was a service tech that went to sales. Lied about a number of things. And was very hard to get a hold of. And brooke I would give 0 stars if it was a option. I have been in contact with corporate and will take up my issues with them
April 23, 2023
Terrible communication from the service center and lack of response when you call. My car was in the service center for over a month and I was ignored most of the time when I called for updates and never r of response when you call. My car was in the service center for over a month and I was ignored most of the time when I called for updates and never received callbacks. Was told Warranty would cover the issue then when they kept the car for days, was finally told warranty wouldn’t cover it because of wire damage. I was previously told there was no wire damage. Damage would have happened in their care, but I still had to pay out of pocket. I will be going somewhere else in the future for any car needs. More
April 20, 2023
Terrible place with zero accountability or responsibility to your vehicle. They lose parts off your car while working on them and then have the audacity to lie to your face regarding the missing parts to your vehicle. They lose parts off your car while working on them and then have the audacity to lie to your face regarding the missing parts More
Other Employees Tagged: Megan Barham, Faith Condrey , Arlee Gore, Macario Jaimes
April 08, 2023
Cooper did a great job communicating. Quick work considering the fix that was necessary. Will defined use the service center again. Quick work considering the fix that was necessary. Will defined use the service center again. More
Other Employees Tagged: Megan Barham, Faith Condrey , Arlee Gore, Macario Jaimes
April 05, 2023
I called a few times a week and no one picked up. They kept telling me they were waiting on Hyundai for approval of my recall replacement engine when in fact they haven’t done anything about it. Aft They kept telling me they were waiting on Hyundai for approval of my recall replacement engine when in fact they haven’t done anything about it. After 4 months of waiting I started a complaint with Hyundai and they told me the case was closed in 2022 due to inactivity. More
Other Employees Tagged: Macario Jaimes