Cooper Houchin
Cooper Houchin at Tulsa Hyundai
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Cooper Houchin | Page 3

Service Advisor

Tulsa Hyundai

9777 South Memorial Dr.
Tulsa, OK 74133

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3.8
44 Reviews
3.8

44 Reviews

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44 Reviews of Cooper Houchin

May 24, 2023

Dealership Rating
Employee Rating

Cooper was able to help me with our car he is a asset to Hyundai More

by slmlwm_328
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
May 25, 2023

Tulsa Hyundai responded

We are pleased to hear Cooper made your purchase experience great. Thank you for trusting Tulsa Hyundai with your vehicle needs.

May 22, 2023

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Good service. Cooper was very nice and explained work to be done. Only thing, waiting room needs to be kept clean. More

by Jameytreat
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Recommend Dealer
Yes
May 25, 2023

Tulsa Hyundai responded

Thank you for visiting Tulsa Hyundai, Jamey. We appreciate your feedback and patience during our remodel. Let us know if we can be of further assistance.

May 18, 2023

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Done Done Done ⌛️ Done Almost done Almost done Done ⌛️ Done ⌛️ Done ⌛️ More

by crp6060@msn.com
Recommend Dealer
No

Other Employees Tagged: Cooper Houchin

May 25, 2023

Tulsa Hyundai responded

Thank you for your feedback.

May 12, 2023

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The only negative was the construction everywhere. But the actual experience with staff couldn’t have been better! More

by BRITTANY_WILSON2020
Service Price Transparency
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Recommend Dealer
Yes
May 15, 2023

Tulsa Hyundai responded

Thank you for your patience with our remodel, Brittany_ Wilson2020. We cant wait for you all to see our new facility once it is complete. We appreciate your business and look forward to your next visit. Let us know if we can be of further assistance.

May 06, 2023

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They had my vehical for 10 months. No one would return a phone call. Brooke the service manager is extremely rude. I have had my car back two weeks and am still having issues. I would More

by mtnjunke
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Brooke Barnes, Joe was a service tech that went to sales. Lied about a number of things. And was very hard to get a hold of. And brooke I would give 0 stars if it was a option. I have been in contact with corporate and will take up my issues with them

May 10, 2023

Tulsa Hyundai responded

Thank you for taking a moment to share your experience with our team. We regret to hear that our service failed your expectations. Our customers are very important to us and feedback like this will help us to improve. We would like the opportunity to earn your business loyalty, please reach out to us at (918) 995-2725 to discuss next steps and find a solution.

April 23, 2023

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Terrible communication from the service center and lack of response when you call. My car was in the service center for over a month and I was ignored most of the time when I called for updates and never r More

by fry.cherie
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
May 01, 2023

Tulsa Hyundai responded

Hello, Cherie. We have a long history of providing the best service possible to every customer. It is deeply troubling to hear that you had a bad experience at our dealership. We would like more in-depth information so we can make sure this type of incident does not happen again. Please call us at (918) 995-2725 and ask to speak with a manager.

April 22, 2023

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Fast service professional,courteous,and knowledgable staff.Great experience from begining to end 10/10 More

by taylor_evans82
Service Price Transparency
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Recommend Dealer
Yes
Apr 24, 2023

Tulsa Hyundai responded

We are pleased to hear you had a five-star service experience, Taylor_evans82. Thank you for trusting Tulsa Hyundai with your vehicle needs., Let us know if we can be of further assistance.

April 20, 2023

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Terrible place with zero accountability or responsibility to your vehicle. They lose parts off your car while working on them and then have the audacity to lie to your face regarding the missing parts More

by tia.e.juby
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Megan Barham, Faith Condrey , Arlee Gore, Macario Jaimes

May 01, 2023

Tulsa Hyundai responded

Hello, Tia. Thank you for bringing this to our attention. We regret to hear that our service failed your expectations. Our customers are very important to us and we would like to learn more about your experience. Please give us a call at (918) 995-2725. Thank you.

April 08, 2023

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Cooper did a great job communicating. Quick work considering the fix that was necessary. Will defined use the service center again. More

by SUNSHINEJUNE
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Recommend Dealer
Yes

Other Employees Tagged: Megan Barham, Faith Condrey , Arlee Gore, Macario Jaimes

Apr 11, 2023

Tulsa Hyundai responded

Thank you SunshineJune! We appreciate your business!

April 05, 2023

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Employee Rating

I called a few times a week and no one picked up. They kept telling me they were waiting on Hyundai for approval of my recall replacement engine when in fact they haven’t done anything about it. Aft More

by K1974ari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Macario Jaimes

Apr 11, 2023

Tulsa Hyundai responded

Hello, K1974ari. Thank you for providing candid feedback and making us aware of this. We apologize that your expectations were not met and sincerely apologize for the level of service that you received. At our dealership we set high standards for ourselves and fellow team members, and feedback like yours helps us to continue improving.