Cornell Morrison | Page 3

Happy New Year & big shoutout to New Century Mazda! Love the staff here and I have an awesome friend there named Thomas Vong along with his managers Ali , Jesse & Cornell ! They are very kind and effic Love the staff here and I have an awesome friend there named Thomas Vong along with his managers Ali , Jesse & Cornell ! They are very kind and efficient, most of all patience by answering all my questions and going things that I didn’t know. It feels very homely because it’s a small tight team , and I can’t wait to see there brand new building that’s in the work. Thank you New Century Mazda! More

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Excellent service I was completely satisfied with my purchase from start to finish. Everything was easy no pushy salespeople. purchase from start to finish. Everything was easy no pushy salespeople. More

by maria4gd Verified Customer Verified Customer

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While my initial buying experience at New Century Mazda was smooth and pressure-free, the aftercare service was a different story altogether. The Good: Quick and Easy Sales Process: No pushy salesmen was smooth and pressure-free, the aftercare service was a different story altogether. The Good: Quick and Easy Sales Process: No pushy salesmen (Justin was great), clear communication, and efficient handling of paperwork made the initial purchase a breeze. No Pressure on Add-Ons: I appreciated the relaxed approach to extended warranties and services, allowing me to make informed decisions without feeling pressured. The Bad: Issues After Purchase: Unfortunately, things went downhill after the sale. Dealing with post-purchase issues was an immense struggle. Overpayment Issue: We made an overpayment after the purchase and requested a price difference refund turned into a two-month nightmare. Poor Communication and management: The management team (sales manager Ali and Jesse) displayed abysmal communication skills and lack of care. No proactive updates, missed follow-ups, and excuses instead of explanations left us feeling ignored and frustrated. Lack of Transparency: The reason for the delay in our refund remains unclear, creating suspicion and anxiety about whether we'd ever receive our money back. Overall, our experience at New Century was a tale of two halves. While the initial purchase was positive, the post-purchase service was abysmal. The lack of communication, transparency, and accountability severely tarnished their reputation in my eyes. With how smooth the initial purchase experience went, we were considering another car from them in the near future but after this ordeal, we’ll definitely look elsewhere. Prospective buyers beware! While the initial buying experience may be pleasant, be prepared for potential hurdles and a lack of support if you encounter any issues after the sale. Consider this factor when making your decision. More

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The crew at New Century was very helpful. They worked hard to get me the best deal and meet my budget on the cx90 I wanted. I had a great experience there and would recommend them to anyone l They worked hard to get me the best deal and meet my budget on the cx90 I wanted. I had a great experience there and would recommend them to anyone looking to get into a Mazda! More

by PARKERBELL Verified Customer Verified Customer

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Excellent service , friendly staff , great communication with customers all times , fast response to any service needs with customers all times , fast response to any service needs More

by Martha Arias Verified Customer Verified Customer

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Thomas and Cornell provided a great buying experience. They were very friendly and answered all the questions I had. They were very friendly and answered all the questions I had. More

by jdwn102023 Verified Customer Verified Customer

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Ali Renee and Cornell all provided a amazing buying experience . All Vehicle details were explained in a simple and easy to understand fashion . Keep up the good work and all the best for the New experience . All Vehicle details were explained in a simple and easy to understand fashion . Keep up the good work and all the best for the New showroom build More

by leroyferro Verified Customer Verified Customer

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They are very friendly and professional. No extra fees for any services. Everything is just as the price list shows. No extra fees for any services. Everything is just as the price list shows. More

by Joey Verified Customer Verified Customer

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It was easy working with them and they were responsive to my questions. thank you my questions. thank you More

by bhershman0 Verified Customer Verified Customer

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Great experience. Efficient service, patient and very easy process. Thanks for all the help and pleasant experience Efficient service, patient and very easy process. Thanks for all the help and pleasant experience More

by Suzuki Verified Customer Verified Customer

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