Cornell Morrison | Page 3

Excellent customer service. Very professional. Great deal.and pleasant experience. Would definitely shop here again. Very professional. Great deal.and pleasant experience. Would definitely shop here again. More

by siadaneshmand Verified Customer Verified Customer

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Our purchasing experience with New Century Mazda was great! Thomas was very professional and responsive to my initial questions before visiting the dealership. He went above to beyond to make sure I hav great! Thomas was very professional and responsive to my initial questions before visiting the dealership. He went above to beyond to make sure I have a smooth experience at the dealership. Cornell was very helpful to solve an issue and very professional in helping me through the purchase process. Everyone there is friendly, overall it's a great experience. Highly recommend. More

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So pleased and happy with the purchase. My experience with Tomas Vong and New Century was a pleasure. No sales pressure and finance worked with me to resolve any issues. Very profession My experience with Tomas Vong and New Century was a pleasure. No sales pressure and finance worked with me to resolve any issues. Very professional, I recommend them highly. More

by InfinityXspecial Verified Customer Verified Customer

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Overall a smooth & easy experience! Bryan was very eager to help us out -- super quick and awesome attitude! We did have to wait for a long time to see the finance department but everyt Bryan was very eager to help us out -- super quick and awesome attitude! We did have to wait for a long time to see the finance department but everything else was great. More

by asdf Verified Customer Verified Customer

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Happy New Year & big shoutout to New Century Mazda! Love the staff here and I have an awesome friend there named Thomas Vong along with his managers Ali , Jesse & Cornell ! They are very kind and effic Love the staff here and I have an awesome friend there named Thomas Vong along with his managers Ali , Jesse & Cornell ! They are very kind and efficient, most of all patience by answering all my questions and going things that I didn’t know. It feels very homely because it’s a small tight team , and I can’t wait to see there brand new building that’s in the work. Thank you New Century Mazda! More

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Excellent service I was completely satisfied with my purchase from start to finish. Everything was easy no pushy salespeople. purchase from start to finish. Everything was easy no pushy salespeople. More

by maria4gd Verified Customer Verified Customer

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While my initial buying experience at New Century Mazda was smooth and pressure-free, the aftercare service was a different story altogether. The Good: Quick and Easy Sales Process: No pushy salesmen was smooth and pressure-free, the aftercare service was a different story altogether. The Good: Quick and Easy Sales Process: No pushy salesmen (Justin was great), clear communication, and efficient handling of paperwork made the initial purchase a breeze. No Pressure on Add-Ons: I appreciated the relaxed approach to extended warranties and services, allowing me to make informed decisions without feeling pressured. The Bad: Issues After Purchase: Unfortunately, things went downhill after the sale. Dealing with post-purchase issues was an immense struggle. Overpayment Issue: We made an overpayment after the purchase and requested a price difference refund turned into a two-month nightmare. Poor Communication and management: The management team (sales manager Ali and Jesse) displayed abysmal communication skills and lack of care. No proactive updates, missed follow-ups, and excuses instead of explanations left us feeling ignored and frustrated. Lack of Transparency: The reason for the delay in our refund remains unclear, creating suspicion and anxiety about whether we'd ever receive our money back. Overall, our experience at New Century was a tale of two halves. While the initial purchase was positive, the post-purchase service was abysmal. The lack of communication, transparency, and accountability severely tarnished their reputation in my eyes. With how smooth the initial purchase experience went, we were considering another car from them in the near future but after this ordeal, we’ll definitely look elsewhere. Prospective buyers beware! While the initial buying experience may be pleasant, be prepared for potential hurdles and a lack of support if you encounter any issues after the sale. Consider this factor when making your decision. More

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The crew at New Century was very helpful. They worked hard to get me the best deal and meet my budget on the cx90 I wanted. I had a great experience there and would recommend them to anyone l They worked hard to get me the best deal and meet my budget on the cx90 I wanted. I had a great experience there and would recommend them to anyone looking to get into a Mazda! More

by PARKERBELL Verified Customer Verified Customer

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Excellent service , friendly staff , great communication with customers all times , fast response to any service needs with customers all times , fast response to any service needs More

by Martha Arias Verified Customer Verified Customer

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Thomas and Cornell provided a great buying experience. They were very friendly and answered all the questions I had. They were very friendly and answered all the questions I had. More

by jdwn102023 Verified Customer Verified Customer

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