Cosmo Laurino
Cosmo Laurino at Rallye BMW

Cosmo Laurino | Page 34

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.6
392 Reviews
4.6

392 Reviews

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392 Reviews of Cosmo Laurino

November 14, 2022

Dealership Rating
Employee Rating

Had to visit service center 3 times to replace a trim piece. Communication could’ve been better to let me know ahead of the time piece was not available or damaged while in transit. Did not appreciate wa More

by nicholas.liu319
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Yavel, Daniel Turin

Nov 15, 2022

Rallye BMW responded

I apologize for the issues you encountered working with us and for the lack of communication on behalf of my team. We strive to deliver a seamless and professional service experience, and it is never our intention to inconvenience our guests. I would appreciate the chance to speak with you directly to see what more I can do to better your time working with us. If you are willing to discuss this further, please feel free to reach out. Best, Chris Blanco - Service Manager - 516-833-4862

October 15, 2022

Dealership Rating
Employee Rating

I needed to replace a run flat tire…Cosmo was able to get the tire as soon as promised and kept me informed of the process….I would recommend Rallye to anyone… More

by Ccohen213
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Oct 17, 2022

Rallye BMW responded

It's great Cosmo stepped in to help with your tire replacement! We're happy to hear you can count on Rallye BMW to get the job done. Take care!

October 06, 2022

Dealership Rating
Employee Rating

Service done as expected. The staff was courteous and it didn’t take much time to do the work More

by MARCOQUEENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 06, 2022

Rallye BMW responded

Thank you for the great review! We appreciate your support and hope to see you back again at Rallye BMW. Safe travels!

October 05, 2022

Dealership Rating
Employee Rating

I highly recommend this dealership. Professional, quick service and accommodating. They gave me a loaner each time I needed it. More

by lanapink12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 05, 2022

Rallye BMW responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Rallye BMW team. Drive safely, and we hope to see you back!

October 01, 2022

Dealership Rating
Employee Rating

all good service wise, no availability for loaners. had to rent a car for four days. More

by WAGSLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christopher Blanco

Oct 03, 2022

Rallye BMW responded

Thank you for leaving Rallye BMW a positive review. We are glad that all your required services were completed to your satisfaction. We would also like to apologize for not having a loaner vehicle available and hope to improve this for our guests moving forward. Take care, and we look forward to seeing you again in the future. Chris Blanco - Service Manager - 516-833-4862

September 19, 2022

Dealership Rating
Employee Rating

Worst service experience I’ve had in 11 years and 8 BMW’s. All this over a 108 dollar oil change. Lost a brand custom. I would never go back and would advise others to steer clear. More

by JASONMCG245
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 20, 2022

Rallye BMW responded

I'm very sorry to see your review. We strive to provide fair and competitive rates within the current market, and I apologize if our oil change price was higher than anticipated. We appreciate your feedback and will take it into consideration as we work to improve our customers' experiences. If you'd be willing to provide further contact information, we would like to reach out. Thank you, Christopher Blanco - Service Manager - 516-833-4862

September 17, 2022

Dealership Rating
Employee Rating

Excellent experience. Car was serviced on time, on budget and washed. Awesome! Love Rallye Service Department! More

by VANMVP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 19, 2022

Rallye BMW responded

We love this kind of feedback from our happy customers. Thank you for trusting Rallye BMW. Have a great day!

September 16, 2022

Dealership Rating
Employee Rating

The service staff was very professional and very helpful. I received my car back when promised Thanks for everything More

by NORMAN50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 16, 2022

Rallye BMW responded

We're delighted our team accommodated your needs with punctual service and quality assistance! Thanks for supporting Rallye BMW!

September 13, 2022

Dealership Rating
Employee Rating

Awesome service all the time. Everyone is friendly and always helpful. A plus all the way More

by joanne6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bret Hines

Sep 13, 2022

Rallye BMW responded

We appreciate your feedback, Joanne! Thank you for choosing Rallye BMW for your service needs, we hope to see you again down the road.

August 17, 2022

Dealership Rating
Employee Rating

I've blown two tires in the past 9-months and Rallye was there to help and got my car back to me as soon as they possibly could! Great customer service! More

by JGREENBERG11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christopher Williams , David Diaz

Aug 17, 2022

Rallye BMW responded

Thank you for leaving Rallye BMW a five-star review! Our team will always be here to ensure you and your vehicle are taken care of. Your trust in our services means the world. Drive safely!

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