Costas Hernandez | Page 10

I somehow cracked the mud flap on my 2025 4 runner. It took two weeks to get an answer as to whether i needed a mud flap after paying $545 for a new one. I scheduled appt for first service and mud fla It took two weeks to get an answer as to whether i needed a mud flap after paying $545 for a new one. I scheduled appt for first service and mud flap removal after being advised I didn’t have to have one. Upon arrival, the gentleman I spoke with seemed to be very put out that I was there and said my service advisor (Carlos) was always off on Thursday. He advised that I did need the mud flap. Carlos had quoted $245 for labor but I was charged $54 after replacement. I have purchased four Toyotas from this dealership and never felt so unwelcome. I will say that Kyle at checkout was very pleasant. More

by tgifdarcy Verified Customer Verified Customer

Print

My service visit was quick and painless; in and out in less than an hour. Can't ask for more than that. less than an hour. Can't ask for more than that. More

by collins1007 Verified Customer Verified Customer

Print

Had a great experience getting my oil changed and having questions about my hybrid answered questions about my hybrid answered More

by cptnbetts Verified Customer Verified Customer

Print

Super easy to schedule a service time online. And then pulling in is super easy and their reps are so nice! Shout out to both Raven and Costas, who I've had the pleasure of working with - super f And then pulling in is super easy and their reps are so nice! Shout out to both Raven and Costas, who I've had the pleasure of working with - super friendly. And they send text messages to keep you updated on your car's status. And I was done in like 20 minutes! Oh and their massive waiting room, has a quiet room off of it, with work stations, if you need to do real work while you wait. More

by cassandra.celeste Verified Customer Verified Customer

Print

Excellent experience and wonderful staff that is on top of things! All members willing to help regardless if the appointment is with them or another representative! of things! All members willing to help regardless if the appointment is with them or another representative! More

by MDUDARIC Verified Customer Verified Customer

Print

Great service team and dealership. They contacted me about service deals and then provided quick maintenance service. They contacted me about service deals and then provided quick maintenance service. More

by ibarra_biz Verified Customer Verified Customer

Print

Failed to tell me I needed my tires changed so i had to find out when I went to service my car find out when I went to service my car More

by chichi.nwaogwugwu Verified Customer Verified Customer

Print

First visit with my new Toyota: Waited 1-3/4 hours and had to find someone to check on my car's status. It was super busy. Hoping next time isn't so bad. had to find someone to check on my car's status. It was super busy. Hoping next time isn't so bad. More

by cadles5 Verified Customer Verified Customer

Print

Dropped off my truck to have my breaks done, everyone was friendly and nice they called me when it was done no up selling at the price that was quoted friendly and nice they called me when it was done no up selling at the price that was quoted More

by Huston Verified Customer Verified Customer

Print

I visited this Toyota service center at 2pm, for a standard oil change and tire rotation. I have been coming here for ten years and I always get my car serviced here, no matter what. I always receive standard oil change and tire rotation. I have been coming here for ten years and I always get my car serviced here, no matter what. I always receive great service and in a timely manner. My service tech’s name, this day, was Costas Hernandez. At 4:15 I asked another service tech, Simon Chan, how much longer he thought it would be. He didn’t check, but said “should be soon”. So I waited on the outside near the service counters. At 5:45 I explained the situation to another service tech Mckenzie, and she informed me that Costas had left for the day, and my car had been ready. I just thought this was extremely inconsiderate. I was there for almost four hours. Once I saw my paperwork I realized my cat had been ready for two hours, as the paper said 4:19pm. If he left for the day, he could have transferred my car to another service technician. I had to call out of work this day when I could have easily made it on time, had ai been notified. More

by ALEXIS.MAYB Verified Customer Verified Customer

Print