Courtney Gayle | Page 2

Clause is an excellent service gentleman. He goes above and beyond the cope of his duties to ensure good customer satisfaction. 5 stars for the service area and their teams. He goes above and beyond the cope of his duties to ensure good customer satisfaction. 5 stars for the service area and their teams. More

by Waynelinton Verified Customer Verified Customer

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I showed up to the dealership on time and was taken in immediately. I waited in the waiting room with ac and complementary coffee and WiFi. Got my car back in a blink of an eye. immediately. I waited in the waiting room with ac and complementary coffee and WiFi. Got my car back in a blink of an eye. More

by lesliec206 Verified Customer Verified Customer

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Very good service, they always help you solve any problem, their sales staff is extraordinary. I will always recommend them. problem, their sales staff is extraordinary. I will always recommend them. More

by MPSB24 Verified Customer Verified Customer

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The service department is open early. I like the hours. The service advisor is great. Keep in the good work. I like the hours. The service advisor is great. Keep in the good work. More

by jonathan_d_anderson Verified Customer Verified Customer

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Muy mala Experiencia con el personal muchas mentiras y tengo problemas por las mentiras que me isieron tengo problemas por las mentiras que me isieron More

by YAMALMEJIA2192 Verified Customer Verified Customer

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AL Hendrickson Toyota is number one in Florida no fake car miles or over priced cars car miles or over priced cars More

by renelusa Verified Customer Verified Customer

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Al Hendrickson Toyota dealership Is the best thing ever happened to me? I went to the dealership. My credit was not too good for me to buy a car. they work with me. They have a lot of patience with me even happened to me? I went to the dealership. My credit was not too good for me to buy a car. they work with me. They have a lot of patience with me even though they take like couple hours, but I get what I went for that was a good deal with the dealership for my advice. I love what I get and I will encourage anyone would like to purchase a vehicle. Please choose Hendrickson Toyota they are the best they will help you to get what you come looking for More

by LABRANCHEBRISCO123 Verified Customer Verified Customer

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I am giving a 5 star because of my writer Chtis. Your prices are more then another dealer a the audacity to charge when a customer uses a credit card. You are a car dealership and that's probabl Your prices are more then another dealer a the audacity to charge when a customer uses a credit card. You are a car dealership and that's probably my new car will not be from you More

by JASG44 Verified Customer Verified Customer

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Prince McMahon was the sales rep. in the Used Car Dept. of Al Hendrickson Toyota that sold me a 2021 Toyota Tundra XP. Prince only provided me with one key for a truck that cost me n in the Used Car Dept. of Al Hendrickson Toyota that sold me a 2021 Toyota Tundra XP. Prince only provided me with one key for a truck that cost me nearly $50,000. I asked for a 2nd key. Prince promised he would provide me with a 2nd key and stated it was late and he wouldn't be able to get the service dept to cut and program a 2nd key at that late hour. Prince told me he would call to make arrangements for me to obtain another key at a dealership near my home, which was 3.5 hours from Al Hendrickson Toyota. Prince never called me back and never made arrangements for me to obtain a 2nd key. I followed up 20+ times with phone calls and texts to Prince and many others working at Al Hendrickson Toyota. Each time I called, the customer service representative would take a message, but Prince never called me back. After texting him many times, Prince told me I couldn't get a 2nd key. To add insult to injury, when Prince and I we were walking back inside to close out the sale, one of Prince's co-worker's asked Prince, "what does XP mean on the Toyota Tundra?" Prince's response was, "that means 'EXTRA EXPENSIVE... EXTRA, EXTRA EXPENSIVE!'" as Prince and 5-6 Sales Reps laughed and laughed. Not funny. Unprofessional. Rude and Cheap. Prince bragged about Al Hendrickson being the biggest Toyota Dealership in the country.... and I couldn't get a 2nd key after spending nearly $50,000??? During the 5+ hours I spent at Al Hendrickson Toyota that evening, I was sitting at a desk across from multiple employees, who would yell at the top of their lungs to beckon their co-workers. When I was signing the papers in the Financing Dept I told the Finance rep I only wanted a tire warranty. He repeatedly tried to sell me other warranties after I stated, "No thank you. I just want a tire warranty." He wouldn't sell me the tire warranty. Why? Al Hendrickson Toyota was staffed with innumerable, unprofessional and rude people. It took ~2 months, many phone calls and many, many hours waiting on hold, to scratch and claw, in order to get a 2nd key from them... .... for a truck that cost nearly $50,000. After all of these bad experiences no one at Al Hendrickson Toyota offered any consolation for the myriad of rude and unprofessional behavior by their staff, and all the wasted hours I spent trying to get a 2nd key. After only a few thousand miles there's a really bad vibration that occurs every time I apply the brakes . Al Hendrickson's Toyota claimed there were new brake pads and rotors installed, but records show the rotors were turned (sanded down). A horrible experience. More

by jconstantine1 Verified Customer Verified Customer

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Oscar Vizcarra was great. Fast service and professional. Efficient worker and very polite Great pricing Fast service and professional. Efficient worker and very polite Great pricing More

by ARLINAC Verified Customer Verified Customer

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