Courtney Gruenberg

Findlay Nissan Henderson responded

We’re really sorry to hear about your experience. What you described—miscommunication, missed details, and not being addressed correctly—is frustrating, and we understand why it left you feeling disappointed. This is not the level of care or attention we aim to provide, especially to someone who has recommended us in the past. Your feedback is important, and we’ll be addressing this internally to ensure better communication and attention to detail moving forward. If you’re open to it, we’d appreciate the chance to make this right. Please reach out to me directly so we can look into what happened and work toward a better experience for you. Thank you for bringing this to our attention. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for taking the time to share your feedback. We sincerely apologize for the lack of communication and the disappointing experience you described. This is not the level of service we strive to provide, and we regret that we did not meet your expectations. We understand how frustrating it must have been to not receive a call back, and we are concerned to hear that your interaction with our management team did not resolve the issue. Please know that your comments are being taken seriously, and we will be reviewing this matter internally to ensure it is addressed. We value your business and would welcome the opportunity to speak with you directly to learn more and work toward a resolution. If you are willing, please contact me at your convenience so we can assist you personally. Thank you again for bringing this to our attention. Alyx Gargiulo Customer Relations (702)558-5826 agargiulo@findlayauto.com

Findlay Nissan Henderson responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Unlock Excitement ​​​Sara Serrano | Internet Director Findlay Nissan Henderson - Unlock Excitement! Mobile: 702-558-5816 295 Auto Mall Drive Henderson, NV 89014