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Courtney Krause

Overview Reviews (178) Inventory (444)

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Courtney Krause

Courtney Krause | Page 17

Service Advisor

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, MD 21162

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4.8

178 Reviews

Overview Reviews (178) Inventory (444)

4.8

178 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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178 Reviews of Courtney Krause

August 26, 2024

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Employee Rating

Purchased 3 SUV's over the past 7 years and referred family who also purchased here! The service team is Wonderful! I personally request Tom who is Excellent with Customer Service and keeping me updated family who also purchased here! The service team is Wonderful! I personally request Tom who is Excellent with Customer Service and keeping me updated on service needs! More

by Purplelady

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Josh Chernault, Thomas Howard

Aug 26, 2024 -

Koons White Marsh Chevrolet responded

Thank you for your continued trust in Koons White Marsh Chevrolet! We're delighted to hear that Tom and our service team have consistently provided excellent customer service. We appreciate your referrals and look forward to serving you again!

August 11, 2024

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Employee Rating

I love the communication they had with me about my vehicle. They fix the problem in a timely manner. vehicle. They fix the problem in a timely manner. More

by Mrmarty712

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 12, 2024 -

Koons White Marsh Chevrolet responded

The entire team at Koons White Marsh Chevrolet is so glad we earned your business. Thanks so much, Marty!

July 28, 2024

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Employee Rating

They are friendly and professional, service was excellent, it took longer than expected but I was very satisfied. excellent, it took longer than expected but I was very satisfied. More

by raywhite1953

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jul 29, 2024 -

Koons White Marsh Chevrolet responded

Thank you for your patience and understanding! We're glad to hear that our team at Koons White Marsh Chevrolet provided excellent service. We appreciate your feedback and look forward to serving you again!

July 26, 2024

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Employee Rating

Excellent dealership from purchase through service. Very respectful of your time and your wants. Take the time to listen to you. Very respectful of your time and your wants. Take the time to listen to you. More

by CAS

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sidney Brooks , Erin in Service

Jul 29, 2024 -

Koons White Marsh Chevrolet responded

Thank you for the wonderful feedback! We're delighted to hear that your experience with Koons White Marsh Chevrolet was respectful and attentive from start to finish. We appreciate your support!

July 17, 2024

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Employee Rating

Staff was quite friendly and courteous, they took care of all the necessary work that was needed all the necessary work that was needed More

by markbeckford59

Service Price Transparency

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Service Time

Service Communication

Recommend Dealer

Yes

Jul 18, 2024 -

Koons White Marsh Chevrolet responded

Mark - Your feedback is much appreciated! Thank you for supporting Koons White Marsh Chevrolet.

July 13, 2024

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Employee Rating

I was very satisfied with my service. Courtney gave me an estimated time that I would be waiting and it was done before that time. Courtney gave me an estimated time that I would be waiting and it was done before that time. More

by mamh53

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jul 15, 2024 -

Koons White Marsh Chevrolet responded

We're delighted to hear that Courtney and the team at Koons White Marsh Chevrolet exceeded your expectations with timely service. Thanks for sharing your positive experience!

June 11, 2024

Dealership Rating

Employee Rating

Came in for a oil change. Took about 1 hour on a Friday.In and out. Took about 1 hour on a Friday.In and out. More

by lyonsden2122210

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Workmanship

Service Time

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Recommend Dealer

Yes

Jun 12, 2024 -

Koons White Marsh Chevrolet responded

We are glad to hear that our team got you on the road quickly! Thanks for choosing Koons White Marsh Chevrolet.

April 25, 2024

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Employee Rating

They were able to get me in for a last minute reservation and have me out the door the same day. Excellent customer service. and have me out the door the same day. Excellent customer service. More

by rick.jewell

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Apr 25, 2024 -

Koons White Marsh Chevrolet responded

Rick, we're glad to know our team at Koons White Marsh Chevrolet was able to accommodate your last-minute reservation and provide excellent service. Thanks for the review!

March 28, 2024

Dealership Rating

Employee Rating

I feel every time I come in for service at Koons White Marsh. I receive the highest quality of service of any dealership I’ve ever felt with. So thank you and keep up the good work. Marsh. I receive the highest quality of service of any dealership I’ve ever felt with. So thank you and keep up the good work. More

by Thomas Fields

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Mar 28, 2024 -

Koons White Marsh Chevrolet responded

Thomas, we're so glad to know you consistently receive top-notch service at Koons White Marsh Chevrolet. Your kind words mean a lot and motivate us to keep up the good work!

February 11, 2024

Dealership Rating

Employee Rating

Excellent customer service from the service team I have been there several times and never disappointed been there several times and never disappointed More

by Karen

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nick Chapman

Feb 12, 2024 -

Koons White Marsh Chevrolet responded

Karen, we're delighted to know our service team at Koons White Marsh Chevrolet has consistently met your expectations. Thank you for the positive feedback!

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