Courtney Krause

Always friendly staff and quick service! The entire staff is always accommodating and helpful. Would recommend Koons White Marsh for their great service! The entire staff is always accommodating and helpful. Would recommend Koons White Marsh for their great service! More

by lawall62 Verified Customer Verified Customer

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Extremely pleased with the entire process. Courtney did a great job explaining everything. Thank you! Courtney did a great job explaining everything. Thank you! More

by acedaniel44 Verified Customer Verified Customer

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Courtney was the service rep. and she was great. She kept us informed as to how long the car needed to be in the shop and notified us when it was finished. Thank you for all your and she was great. She kept us informed as to how long the car needed to be in the shop and notified us when it was finished. Thank you for all your help. More

by jeannelindsaymoore Verified Customer Verified Customer

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outstanding service . I was updated on the status of my Traverse. I received an next day appointment. I was updated on the status of my Traverse. I received an next day appointment. More

by insleyf Verified Customer Verified Customer

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Well let's see, I was told the someone would come and talk to me if I needed anything other service and to wait in the waiting area. I waited and waited while I watch people come and go, who came in afte talk to me if I needed anything other service and to wait in the waiting area. I waited and waited while I watch people come and go, who came in after me. Each time someone who serviced their car let them know they were all done!. I finally got up and went to the front desk, where I saw my car keys lying on the desk. Yet no one came to tell me I was done like everyone else. While I set and waited, I had to wonder how long I would have set there waiting for someone to come and get me. Anyway I let them know I've been waiting. No one apologized just said let me get your car. When it was time for me to cash out, I was quoted the wrong price, however it was corrected. More

by vbuenger59 Verified Customer Verified Customer

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My service advisor Courtney was terrific. Got the car done earlier than expected. Car runs great. Wouldn’t trust my Corvette to anyone else. Got the car done earlier than expected. Car runs great. Wouldn’t trust my Corvette to anyone else. More

by billtig Verified Customer Verified Customer

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The people in the service department are very professional and let you know what actually is going on and I deal with Courtney and she very professional professional and let you know what actually is going on and I deal with Courtney and she very professional More

by poppiez1011 Verified Customer Verified Customer

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Courtney is very helpful and respectful. She was able to take my car in at the last minute and with in an hour the diagnosis was obtained. Due to the lack of parts needed she requested I com She was able to take my car in at the last minute and with in an hour the diagnosis was obtained. Due to the lack of parts needed she requested I come back the next day and they would have my parts. I brought back my car the next morning and my car was fixed quickly. I guess I was in the lounge for an hour or so and the car was brought out to the curb by a tech. More

by jeannelindsaymoore Verified Customer Verified Customer

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Service dept. is always excellent. Courtney is always very helpful and eficient. Work always done in timely manner. is always excellent. Courtney is always very helpful and eficient. Work always done in timely manner. More

by Mike C. Verified Customer Verified Customer

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Honest professional service advisor. Timely repair in most cases depending on part availability. Dealership is great but the GM parts that are being used are junk. GM must have sourced Timely repair in most cases depending on part availability. Dealership is great but the GM parts that are being used are junk. GM must have sourced parts from the lowest bidder. More

by stuarttbundy Verified Customer Verified Customer

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