Courtney Krause
Courtney Krause at Koons White Marsh Chevrolet

Courtney Krause | Page 6

Service Advisor

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, MD 21162

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4.8
174 Reviews
4.8

174 Reviews

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174 Reviews of Courtney Krause

March 02, 2026

Dealership Rating
Employee Rating

I had a 10:30am appointment, Koons get me in early, the service rep was friendly and answer any questions I had. More

by anthonyrichmond1970@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2026

Koons White Marsh Chevrolet responded

Hi, thank you for your review! Happy motoring!

February 25, 2026

Dealership Rating
Employee Rating

is very nice kind of a rotating door on personel but there standards i can see are pretty good. Only issue is getting the final thaought on if a warentee issue or not. takes a bit so have to sit and wai More

by samuel.p.greenfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 28, 2026

Koons White Marsh Chevrolet responded

Hi samuel.p.greenfield, thanks so much for rating us so high! Be safe on the road!

February 23, 2026

Dealership Rating
Employee Rating

Another excellent service visit completed! I have been servicing traverses at Koons for years. The advisors are very courteous and thorough. The maintenance was done in less than 90 minutes an More

by martinp1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christian Stark

Feb 26, 2026

Koons White Marsh Chevrolet responded

Thank you again for taking the time to let us know how we did!

February 23, 2026

Dealership Rating
Employee Rating

Always great to deal with. Everything is easy and seamless when it comes to getting repairs on my truck. Always recommend Koons to my friends and family. More

by markm1125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Chernault

Feb 26, 2026

Koons White Marsh Chevrolet responded

Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

February 20, 2026

Dealership Rating
Employee Rating

LONG WAIT FOR OIL CHANGE-90 MINS The advisor was knowledgeable and pleasant. 15 words is too many More

by dawn36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 21, 2026

Koons White Marsh Chevrolet responded

dawn36, thanks so much for rating us so high! Be safe on the road!

February 16, 2026

Dealership Rating
Employee Rating

When I brought in my Truck for service I was met with the best service, Courtney Krause found out the problem with my truck and planed a repair. Then when the truck was in the shop her and the team working o More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 16, 2026

Dealership Rating
Employee Rating

Very professional service advisors friendly quick and great priced will definitely return in the future More

by Photographyandchris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2026

Koons White Marsh Chevrolet responded

Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

February 13, 2026

Dealership Rating
Employee Rating

Great service! Courtney Hirsch (Krause) saw that I had GM rewards and that saved me lots of money. She is always nice and knowledgeable! Every time I go here everyo More

by Trina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 16, 2026

Koons White Marsh Chevrolet responded

Trina, we really appreciate this positive review! Thanks so much!

February 06, 2026

Dealership Rating
Employee Rating

Very Friendly And Understanding Customer Service. Extended Warranty is amazing!, and saves you money. Extremely Helpful and Courteous! Time efficient. More

by The Sconion Family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 08, 2026

Koons White Marsh Chevrolet responded

Hi, we are delighted to see this rating! Have a great day!

February 06, 2026

Dealership Rating
Employee Rating

Always great service team members are very helpful and respectful I love the white marsh location More

by aroncarter1029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 08, 2026

Koons White Marsh Chevrolet responded

Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!

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