Courtney Wilson

The service department itself was fine. The workers in the front such as Amanda and another female worker who works the front are extremely rude and unprofessional. They didn’t send a revie The workers in the front such as Amanda and another female worker who works the front are extremely rude and unprofessional. They didn’t send a review for my encounter with them a few days prior so this review will be for both. On Friday December 26 I went for a routine oil change. When I pulled up totje garage, it took a while for them to acknowledge me. I saw two individuals sitting at the desk scrolling on their phones. I continued to inch up until someone finally looked up. Moving forward, I was picked up as I didn’t want to wait at the dealership. After sitting inside for approximately 8 minutes or so I noticed the woman who I encountered at the desk left my car door open. When I confronted her about this as the light being on could drain my battery she stated, oh that’s I habit I have I’ll close it. They had my car for approximately 4 hours or so. When I made the choice to go check on the status of my vehicle, the female worker at that time working in the front told me “well I tried to call you”. She was minting my phone went directly to voicemail despite me showing her I had no missed calls and have never had an issue in the past with being contacted. She dismissed my inquiry and told me my paperwork was in the office. Moving to the following Monday, I went back due to an unfortunate blow out. I encountered Amanda this time. She stated they’d place an order for my tire and it should be there the next morning and she would be contacting me. More than 24 hours passed and no one from Nissan reached out. It took my mother and I going back up to the dealership only to find out by a worker in the service department that the tire had been there since that morning and we were supposed to have received a phone call. Once again, Amanda acted as if this was not her problem even though she guaranteed a call back. Luckily we encountered the manager, Mr. Courtney and he apologized for the lack of communication. Since the staff has changed at the service department, the quality of customer service has truly declined. While I appreciate Mr. Courtney and him being so proactive, the women who work in the front have the worst attitudes and should not be in customer service. More

by Kierra.hutchins Verified Customer Verified Customer

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I came to get my car checked out they drove the car around the block said I needed some work done on the car the service department charged me 206.00 that was to much it was there job to me know I had around the block said I needed some work done on the car the service department charged me 206.00 that was to much it was there job to me know I had to pay a fee over price the service department didn’t do anything for me to have to pay that much service fee I will not be back to Serra nissian to purchase any more cars More

by PHYLLISMITCHELL568dnc Verified Customer Verified Customer

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This is a great place to get a car. The people who work here are great and they work with you on everything. The people who work here are great and they work with you on everything. More

by meghanholsomback Verified Customer Verified Customer

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Great service. Mr Curtis is a great manager and will do anything for his customers! Bryan in the used car department is also great! Mr Curtis is a great manager and will do anything for his customers! Bryan in the used car department is also great! More

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They did not fix the issue of my vehicle and the more I brought it back the more problems persist. They were adding more issues and didn't want to fix the issue they caused. Sarra Nissan dealership parts a brought it back the more problems persist. They were adding more issues and didn't want to fix the issue they caused. Sarra Nissan dealership parts and labor is very poor when it comes to customer service vehicles they caused the problems for you to bring it back and to pay more money out of your pocket. This place is not recommended!!! More

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I was very satisfied with your service and I will definitely come again thank you very much definitely come again thank you very much More

by tejunias Verified Customer Verified Customer

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Nice service. Made my drive back to huntsville very smooth and efficient. Thanks so much Made my drive back to huntsville very smooth and efficient. Thanks so much More

by De'Angelo R. Verified Customer Verified Customer

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They did a great job We will be back for our next service.see you on our next oil change service.see you on our next oil change More

by fontanadonovan Verified Customer Verified Customer

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Very nice and clean dealership. Has very great service. I would recommend to all my family and friends Has very great service. I would recommend to all my family and friends More

by KMON5776 Verified Customer Verified Customer

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Excellent service in a timely manner good customer service a clean dealership and shop I am very pleased service a clean dealership and shop I am very pleased More

by antdboy43 Verified Customer Verified Customer

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