Craig Douglas
Craig Douglas at Ken Ganley Ford Norton

Craig Douglas

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
533 Reviews
4.9

533 Reviews

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533 Reviews of Craig Douglas

January 30, 2026

Dealership Rating
Employee Rating

I Worked with John on a deal for my New F350 Tremor & John Worked harder for me than any salesperson I've ever dealt with to get me EXACTLY where I needed to be both with my Trade in & on the price of my More

by Frigginnuttz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Massolini

Jan 30, 2026

Ken Ganley Ford Norton responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Ken Ganley Ford Norton!

January 27, 2026

Dealership Rating
Employee Rating

Great experience! Everyone friendly and welcoming. Dealership well maintained and so much nicer than so many dealers stuck in 1970. Tony Zuppe was a pleasure to work More

by The Bam
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, Tony Zuppe

Jan 27, 2026

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 24, 2026

Dealership Rating
Employee Rating

Ashley did a fantastic job taking care of my camaro! She made sure I was satisfied with everything before I left the service department! I tell everybody I know to go to Ken Ganley Ford in Norton whethe More

by Doog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 24, 2026

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

January 13, 2026

Dealership Rating
Employee Rating

Very professional and quick responses to calls and emails..very informative about the procedure with purchasing a new vehicle.. More

by Mdj41160
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Zuppe

Jan 14, 2026

Ken Ganley Ford Norton responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

December 31, 2025

Dealership Rating
Employee Rating

We had an amazing experience at Ken Ganley Ford Norton. Everyone was so helpful and kind to us. More

by kjl16133
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Palffy , Sam Adrian

Dec 31, 2025

Ken Ganley Ford Norton responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

December 31, 2025

Dealership Rating
Employee Rating

I had an awesome experience buying my new car, Franco is a gem he made the experience stress-free and fun ! I’ll recommend all family and friends to come to Ken Ganley for their next car. More

by jayesalter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 31, 2025

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

December 15, 2025

Dealership Rating
Employee Rating

This is such a great dealership, great people to work with, very helpful, will definitely be back again to buy our next vehicle with them. If you’re in the market for a new vehicle, come see Franco at K More

by jennifer_jacobs41
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

Dec 15, 2025

Ken Ganley Ford Norton responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

December 07, 2025

Dealership Rating
Employee Rating

John Massalini was great to work with. He explained the truck well. He made the process of buying a new truck easy. Great guy and would use again. More

by www.tminges
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Chapman, John Massolini

Dec 07, 2025

Ken Ganley Ford Norton responded

Thank you so much for choosing Ken Ganley Ford Norton! Please let us know if we can be of any more assistance.

December 01, 2025

Dealership Rating
Employee Rating

Sam, John, and Kevin, and Craig worked in unison to get the deal done. Very helpful, understanding, and knowledgeable! More

by Expedition
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Chapman, Kevin Kneebusch , Sam Adrian

Dec 01, 2025

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

November 28, 2025

Dealership Rating
Employee Rating

Great experience! Samuel met me as I walked to the door. Talked briefly, discussed vehicle possibilities, found a vehicle, test drove, worked out details. On my way i More

by ronlarabee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam Adrian

Nov 28, 2025

Ken Ganley Ford Norton responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

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