Craig Douglas
Craig Douglas at Ken Ganley Ford Norton

Craig Douglas | Page 22

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
568 Reviews
4.9

568 Reviews

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568 Reviews of Craig Douglas

March 23, 2024

Dealership Rating
Employee Rating

Everyone we dealt with from the salesman’s to the finance team were friendly and easy to work with. More

by Jacob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Brianna Worthington , Christian Rodriguez

Mar 25, 2024

Ken Ganley Ford Norton responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks, Jacob, for choosing Ken Ganley Ford Norton!

March 20, 2024

Dealership Rating
Employee Rating

Always a very easy and smooth process here. Management and staff is top notch and great selection at a great price!!! More

by EDJR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 21, 2024

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

Mar 22, 2024

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 12, 2024

Dealership Rating
Employee Rating

Gavin made the car buying experience easy. He answered all my questions and made the experience so much less stressful More

by Mrsedwards92122
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 12, 2024

Ken Ganley Ford Norton responded

It's great to hear that Gavin was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

March 12, 2024

Dealership Rating
Employee Rating

He was very kind and got me in the exact car I wanted. He showed me how to set my car up to my liking and helped me understand my car better More

by Tonyamo1009
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Kneebusch , Sean Pangburn

Mar 12, 2024

Ken Ganley Ford Norton responded

Thank you, Tonya, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 10, 2024

Dealership Rating
Employee Rating

At the age of 57, this was the first time I bought a car on my own that wasn’t from a neighbor or a friend. The experience I had at Ken Ganley Ford was wonderful! Sean and Austin were professional, respectf More

by bstaley66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sean Pangburn, Austin Temsey, The wonderful woman at the cashier desk!

Mar 11, 2024

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear that Sean and Austin were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Mar 12, 2024

Ken Ganley Ford Norton responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

March 10, 2024

Dealership Rating
Employee Rating

When I contacted Austin regarding purchasing a used vehicle, he responded within minutes. Austin also sent a link with Ganley's used inventory and suggested looking at Parma's inventory if I didn't see More

by jlamielle2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Austin Temsey

Mar 10, 2024

Ken Ganley Ford Norton responded

Thank you so much for taking the time to leave us this wonderful feedback!

March 07, 2024

Dealership Rating
Employee Rating

Bought a used 2013 Jetta SportWagen from Gavin. He was helpful in explaining everything and working with me to get a deal best suited for me. Overall a great and very transparent experience. More

by Ksmead28
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gavin Barnes

Mar 08, 2024

Ken Ganley Ford Norton responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new Jetta. We truly appreciate your feedback!

March 05, 2024

Dealership Rating
Employee Rating

Looked some vehicles up online and then went to visit. We were greeter right away, took one for a spin, secured loan and on our way. Sean was great and was very pleasant to work with. Will be our new go t More

by Jeffrey.Jansen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sean Pangburn

Mar 05, 2024

Ken Ganley Ford Norton responded

Thank you so much for your kind words for Sean, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! We look forward to working with you again!

March 03, 2024

Dealership Rating
Employee Rating

The guys at ken ganley are phenomenal. They really did work with me and made sure I got what I needed/wanted. Plus they have a great sense of humor. Thank you!!! More

by Tommyautotune
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gavin Barnes

Mar 03, 2024

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Tommy, and we look forward to working with you again.

February 21, 2024

Dealership Rating
Employee Rating

This was the smoothest car deal I’ve ever experienced. Gavin cleared up warranty information that I was wrong on and I was able to test drive the car the next day. He was very professional, friendly, and More

by ckopache
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Gavin Barnes

Feb 21, 2024

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Gavin delivered such a great experience!

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