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Craig Douglas
Craig Douglas at Ken Ganley Ford Norton

Craig Douglas | Page 35

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
568 Reviews
4.9

568 Reviews

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568 Reviews of Craig Douglas

November 16, 2022

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Employee Rating

This is my 4th purchase at Ganley. It starts with outstanding service from John Chapman the Sales Manager. Craig the Finance Manager. Franco makes the car-buying thing a breeze! If you More

by geneadrian54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova, Tom Yerace, John Chapman

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Nov 16, 2022

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

November 09, 2022

Dealership Rating
Employee Rating

Best customer service around. Desmond is my go to salesman, always takes excellent care of me and my family. More

by Slashed
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell

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Nov 10, 2022

Ken Ganley Ford Norton responded

Thanks for your feedback on your recent visit to Ken Ganley Ford Norton. I'm glad to hear that Desmond and our team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

November 09, 2022

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Employee Rating

I bought a car from there within 3 months had oil consumption issues apparently known More

by Tawnya.nichols316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 13, 2022

Ken Ganley Ford Norton responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Nov 14, 2022

Ken Ganley Ford Norton responded

Hi again Tawnya, we’ve called you a few times but haven’t heard back. Our records show that you purchased a 2017 Hyundai Santa Fe in May 2022. At that time, we performed a used car inspection (in May 2022) and the vehicle showed no issues. When you purchased the Santa Fe on 5/28, it has 61,827 miles and during your last visit on 11/9 it had miles. Which means there’s been 10,000 miles put on the vehicle in 5 1/2 months. And CarFax shows no record of oil changes during that time. Our records show that you brought the vehcile in on Monday November 9 and stated that the vehicle was using excessive oil. We did a diagnostic on the vehicle and no leaks were found. We did not charge you for the diagnostic. Currently Hyundai has a recall on engines burning oil so we show that we informed you that you can take your vehicle there to get the issue fixed for Free. Since it is a Hyundai vehicle, you do have to take it to a Hyundai dealer for recalls. Your service advisor also stated that he printed out a bulletin about oil consumption issues and paperwork that the Hyundai coverage transfers to next vehicle owner (which is you). If you have any further questions or concerns, please contact us at JWheatley@GanleyAuto.com thanks!

Nov 15, 2022

Ken Ganley Ford Norton responded

Hi again Tawnya, in regard to the open recall on this vehicle and whether or not our dealership informed you...we have paperwork with the entire CarFax report and your signature stating that you reviewed and received a copy of the CarFax Vehicle History Report and it's dated 5/28/2022. Our policy is to present the CarFax report for every single used vehicle that we sell to the purchaser and to have the customer sign off to show proof that we did disclose everything about the vehicle to the customer. You were given a copy of this paperwork when you purchased the vehicle, but we can also send you another copy for your records if you'd like, just let us know. Our goal is to communicate everything to our customers to the best of our ability, and in this case, we do have proof that we did so. Thanks!

Nov 14, 2022

Tawnya.nichols316 responded

I assure you I’ve changed the oil, how else would I know that it’s loosing oil! My problem is nobody bothered to inform me of any issues on a car I was going to purchase, but as soon as I brought it in it was known then, I’m sure that’s just a coincidence though right? And there was also an open recall on it as well but no worries, I’ve made an appointment with Hyundai, I just won’t recommend a dealership to anyone that wasn’t upfront about known issues on a vehicle they’re going to sell someone ! Typical though:/

Nov 17, 2022

Tawnya.nichols316 responded

Thank you for pointing out my problem with this , completely ignoring the main issue again! It’s not about the recall, that’s just another thing with the vehicle ,thanks for pointing out the only thing I knew about !

October 31, 2022

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Employee Rating

The whole team worked hard to make my anxious day turn into a great experience! They were experts each in their part of the program pleasant and fun loving. I have always had a good experience at Ganley. More

by pmiller5858
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Franco D. Casalinova, John Chapman, Tony Zuppe , Jennifer Fincham, Aaron Forsythe, Adam Magyarics, Sean Pangburn

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Nov 01, 2022

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. Congratulations on your new vehicle! We're glad we were able to help, and we hope to see you again!

October 29, 2022

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Employee Rating

Very professional and polite they are helpful and don’t talk done to customers like some other dealerships do More

by sherryblack80
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Temsey

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Oct 30, 2022

Ken Ganley Ford Norton responded

Thank you so much for choosing Ken Ganley Ford Norton! Congrats on your new purchase, Sherry, and let us know if we can be of any more assistance!

October 18, 2022

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Employee Rating

Awesome salesman! Worked hard to help me out. Made me feel at ease after arriving feeling I would be judged. More

by Kebela
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Zuppe , Sean Pangburn

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Oct 19, 2022

Ken Ganley Ford Norton responded

Thank you so much for choosing Ken Ganley Ford Norton! Congrats on your new purchase, and let us know if we can be of any more assistance!

October 15, 2022

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Employee Rating

We showed up unannounced and were greeted quickly. The process was handled professionally and rather quick all things considered. Overall we are happy with our purchase and everyone at Ken Ganley Fo More

by cdziak22
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

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Oct 17, 2022

Ken Ganley Ford Norton responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Ken Ganley Ford Norton!

October 04, 2022

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Employee Rating

Great customer service and great communication and quickness with the service all around Great people. More

by Korey Booher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova , Christian Rodriguez

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Oct 05, 2022

Ken Ganley Ford Norton responded

Thank you, Korey, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 02, 2022

Dealership Rating
Employee Rating

Great experience in finding the right vehicle for my son - we had a couple of hiccups during the purchase phase but they were quickly resolved, overall 10/10 More

by BKWOLF
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Franco D. Casalinova, John Chapman

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Oct 03, 2022

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 14, 2022

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Employee Rating

Tony Zuppe and John Chapman always make the process quick and easy! Picked up car 6 from them today. Won't buy my cars from any one else. More

by Katherine M
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Chapman, Tony Zuppe

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Sep 14, 2022

Ken Ganley Ford Norton responded

Thank you, Katherine! Here at Ken Ganley Ford Norton, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

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