Craig Falkenthal | Page 4

I recently purchased a CPO Mercedes sedan from this dealer. We thought there should not be any issues with the car since it is certified. After we brought the car home, we noticed that the engine has dealer. We thought there should not be any issues with the car since it is certified. After we brought the car home, we noticed that the engine has a very annoying clicking noise. I called the dealer next morning and told them about the issue and my concern. They asked me to take the car to their service department. After leaving the car in their shop for overnight, the following day they called me and told that there was nothing wrong with the car. I asked them to explain to me why the engine has the clicking noise which most other cars do not. They kept telling me "you will be fine, nothing is wrong with the car, blablabla....". I spoke with the service director, who is just a talker. I even spoke with their general manager. But the GM just telling me "we have signed the contract, you can not return the car". All these guys they just care about their sales and DO NOT CARE ABOUT THEIR CUSTOMERS AT ALL. Buying a dream car from this place turned out to be a NIGHTMARE! I strongly recommend NOT TO BUY from this dealer. More

Helpful 5

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Car returned in pristine condition, service performed as promised; always feel welcome. Pleasant, relaxed interaction with service (Erv) and sales (Mark). I was sorry I didn't have time to see Craig. promised; always feel welcome. Pleasant, relaxed interaction with service (Erv) and sales (Mark). I was sorry I didn't have time to see Craig. More

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Excellent experience overall with great customer service. Andrew and Craig we very professional and enjoyed Craig's sense of humor. I would highly recommend this dealership and is a role model for others to Andrew and Craig we very professional and enjoyed Craig's sense of humor. I would highly recommend this dealership and is a role model for others to mirror. More

Helpful 6

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Great people to buy from! A+ all the time.definatly the best dealership is any make I have ever worked with. Fantastic service and honest people. best dealership is any make I have ever worked with. Fantastic service and honest people. More

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Happy with overall experience and process.Visited another dealership the day before and did not receive the overall attention that I got from St Charles dealership. dealership the day before and did not receive the overall attention that I got from St Charles dealership. More

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Mercedez-Benz of Saint Charles has provided me one of the best car buying experiences ever. I'm so glad that I found this dealership and next time I go look for a car, I will start and end with them. They ha best car buying experiences ever. I'm so glad that I found this dealership and next time I go look for a car, I will start and end with them. They have extremely reasonable pricing and their willingness to work with you is astounding. I had the honor of meeting and working with the GM for my purchase and he is a truly incredible man. Don't think twice about dealing with MB of Saint Charles, just do it. They are fantastic! More

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I have been buying Mercedes for 12 years from the same dealer, they are literally located a block from my home. I went comparison shopping at Mercedes of St. Charles which is a good hour drive from me, no dealer, they are literally located a block from my home. I went comparison shopping at Mercedes of St. Charles which is a good hour drive from me, not only did I receive an awesome deal, way better then the one I got from the dealer that I have been dealing with for 12 years, they treated my wife and I with such respect, we felt like we owned the dealership. Everything about Mercedes of St. Charles was a breath of fresh air, we were not rushed, all of our questions were answered, and the sales team even compared the 2 vehicles we were thinking about buying, without trying to talk us out of the vehicle that was not theirs. We were not seen as a sale; we were seen as people who were out to buy a family SUV and were treated as if we were their family. In today’s economy we are all looking to get the best deal, so please look at Mercedes of St. Charles or any of the dealerships in the Resnick group, you will not be disappointed. More

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Wonderful sales staff! Everyone was polite and helpful! They are working out of a temporary location right now, but they are building a brand new state of the art dealership across the street. The manager They are working out of a temporary location right now, but they are building a brand new state of the art dealership across the street. The manager actually drove me over and gave me a tour of the new dealership! They move in to the new location sometime in March 2011 and let me tell you, it is really going to be an amazing place! More

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