Craig Pozarski
Craig Pozarski at Lake Chevrolet

Craig Pozarski | Page 17

Service Advisor

Lake Chevrolet

4100 South 27th Street
Milwaukee, WI 53221

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4.8
574 Reviews

Dealership Experience

36 yrs, 4 mos

4.8

574 Reviews

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574 Reviews of Craig Pozarski

September 17, 2023

Dealership Rating
Employee Rating

I came in for two separate service appointments, both times with Craig Polanski. Craig was very professional, friendly and I'll definitely be back! More

by ski100508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 24, 2023

Lake Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

September 13, 2023

Dealership Rating
Employee Rating

I would definitely recommend Lake Chevrolet. The staff was knowledgeable in diagnosing the problem and the prices were fair. More

by meganbarwick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Webler

Sep 24, 2023

Lake Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

September 13, 2023

Dealership Rating
Employee Rating

Hands on group - very customer focused! Have recommended them to many people. Quality repair work. More

by jeffdraz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 24, 2023

Lake Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

September 12, 2023

Dealership Rating
Employee Rating

We don't have a problem with the dealership as a whole,but service writers we have not have good luck with. We will be trying a fourth different one with the newer vehicle we just purchased. We are More

by Conrad gibbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steven Thomas, John Webler, Willy up front gets 5 stars

Sep 24, 2023

Lake Chevrolet responded

Conrad, we appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

September 11, 2023

Dealership Rating
Employee Rating

Very polite very professional knowledgeable do beautiful work beautiful waiting area lounge room a very welcome place More

by cjackson90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steven Thomas, John Webler

Sep 24, 2023

Lake Chevrolet responded

We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!

September 08, 2023

Dealership Rating
Employee Rating

The staff, from the service department to the sales team conduct themselves very professionally but take the time to share a joke, ask about the family, or just as how your day's going. Most importantly...t More

by Tim Brzezinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William Burazin

Sep 22, 2023

Lake Chevrolet responded

We appreciate your positive review about your recent experience with us! We hope to see you soon!

September 07, 2023

Dealership Rating
Employee Rating

Always gets the job done in a timely manner and keeps me up to date on the status of the car. More

by lucasengland1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Harmon , Nick Sardina

Sep 23, 2023

Lake Chevrolet responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 07, 2023

Dealership Rating
Employee Rating

I like this dealership because they are very friendly helpful and reliable and the service is pretty fast More

by perkinslenell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Harmon , Jeanette Fiorita, Steven Thomas, John Webler

Sep 23, 2023

Lake Chevrolet responded

Thank you so much for your positive comments about Lake Chevrolet, INC! If you have any further questions, please give us a call. We're always happy to help!

September 03, 2023

Dealership Rating
Employee Rating

It took over 2 hours for them to do a simple oil change. They upsold me on replacing 2 filters and a windshield wiper and then had me waiting even longer and turns out 2 of the 3 items weren't even in stock More

by s.jo.thorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nick Harmon , Steven Thomas, John Webler

Sep 11, 2023

Lake Chevrolet responded

We sincerely apologize for the experience you had during your recent visit with us. First and foremost, we regret that your oil change took longer than expected and that we sold you services that we couldn't promptly fulfill. Delays and miscommunications are not representative of the service we aim to provide. We will be addressing this issue internally to ensure a smoother and more efficient process for our customers. Regarding the charges for services that were not in stock, we're grateful you brought it to our attention. We apologize for any oversight in our invoicing process and are glad you noticed the discrepancy. It's also concerning to hear that you experienced an issue with your back emblem during the car wash. We understand the frustration this must have caused, and we will investigate this matter further to prevent any similar incidents in the future. We're disappointed to learn that your call to complain went unanswered. This is certainly not how we want to handle customer concerns. If you have not been contacted as of this note, please reach out to me at 414-817-3336. Once again, we apologize for your disappointment and appreciate your understanding. We hope to have the opportunity to regain your trust and provide you with a better experience in the future. Thank you for choosing us for your automotive needs.

September 02, 2023

Dealership Rating
Employee Rating

I was disappointed with the service received and the lack of communication with me. Although my experience has been much better in other instances this time it was quite frustrating since I didn’t feel like More

by Cristian Hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: David Maneage, Nick Harmon , Rodrigo Escalona, Caleb Repinski, Jim Schlicht, Steven Thomas, John Webler

Sep 11, 2023

Lake Chevrolet responded

I'm so sorry to hear that you had a negative experience with our service. I understand that you were disappointed with the lack of communication and that you didn't feel valued as a customer. I want to assure you that we take customer satisfaction very seriously, and we're committed to providing excellent service to all of our customers. Thank you for bringing this to our attention.

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