Crista Poynor
Crista Poynor at Honda of the Avenues

Crista Poynor | Page 4

Service Director

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

Contact Me
4.9
126 Reviews

Dealership Experience

3 yrs, 7 mos

Industry Experience

32 yrs, 2 mos

4.9

126 Reviews

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126 Reviews of Crista Poynor

January 06, 2024

Dealership Rating
Employee Rating

They were all very nice told me my car would be ready in 2 and a half hours and was done before that. Which usually never happens! More

by AIMDUNN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2025

Honda of the Avenues responded

Thank you for sharing your experience! We’re glad our team exceeded your expectations and got your car ready ahead of schedule.

January 06, 2024

Dealership Rating
Employee Rating

Had a good experience getting my car service at Honda of of the avenues. Will be back. More

by retrofuturistic1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2025

Honda of the Avenues responded

Thank you for your kind words! We’re glad you had a good experience and look forward to seeing you again.

January 06, 2024

Dealership Rating
Employee Rating

Bobby Howard promised my car by 5pm and then he left without telling me so I had to find out who was in charge of my car. Af 5pm I finally located the person that was put in charge of my car and they sa More

by KATHYC5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Lakes, Bobby Howard

Jan 06, 2024

Honda of the Avenues responded

Thank you for sending in your review about your experience. I'd like to apologize on behalf of Bobby as he is normally great with communication with his clients. The starter was ordered for your vehicle and arrived the next day, hence why it took a day and half. While we do try to keep parts in stock for our clients, it's hard to keep every part for all the makes and models out there. We do value your business and obviously fell short of achieving excellent. Again please except our apology for not delivering excellent service. Crista Poynor Service Director

January 05, 2024

Dealership Rating
Employee Rating

The location is very dependable with quick, friendly service, and always has me out at a decent time. More

by EMRIVERA24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2025

Honda of the Avenues responded

Thank you for your kind words! We’re glad you find our service quick, friendly, and reliable.

January 05, 2024

Dealership Rating
Employee Rating

The sale associate Brian as amazing. He explains everything perfectly, is kind and social, prompt on getting back to me when my car is ready or any changes are being made. More

by LYNNSABATALO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Lakes, Bobby Howard

Oct 02, 2025

Honda of the Avenues responded

Thank you for your review! We’re thrilled to hear Brian provided such a helpful, friendly, and timely experience. We’ll be sure to share your kind words with him!

January 02, 2024

Dealership Rating
Employee Rating

My Granddaughter has not been impressed with the service department, even if it is scheduled service twice, I have had to wait 2hrs for parts to bee delivered. Also had truck for year and half still have More

by barkjp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Avtar Ghuman

Jan 02, 2024

Honda of the Avenues responded

I’d like to apologize for your experience. Based on your user name I am unable to locate your file. Please give me a call to discuss. Thank you Crista Poynor Service Director

January 02, 2024

Dealership Rating
Employee Rating

Great service. Paula was kind and helpfull, always on time. I am thankfull for this team. More

by JOSEYAILIN1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Lakes, Bobby Howard

Oct 02, 2025

Honda of the Avenues responded

Thank you for your kind words! We’re glad Paula and the team took great care of you. We appreciate your feedback!

January 02, 2024

Dealership Rating
Employee Rating

Service is almost always exceptional. Bobby was great and kept me updated on my repairs. More

by MWILLING96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Lakes, Bobby Howard

Oct 02, 2025

Honda of the Avenues responded

Thank you for your kind words! We’re glad Bobby kept you informed and that your service experience was exceptional.

January 02, 2024

Dealership Rating
Employee Rating

I took my car in because there was a low pressure light on. You all checked the tire and determined that nothing needed to be done even though there was a small nail in the tire. The service rep which help More

by RKELLERHALLS003
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Lakes, Bobby Howard , Marcellis 5 star

Oct 02, 2025

Honda of the Avenues responded

Thank you for sharing your experience! We’re glad our team could assist you and ensure everything was taken care of, even going the extra step to check your sensor.

January 02, 2024

Dealership Rating
Employee Rating

Jim was awesome! !! He was very professional and provided excellent customer service. I would definitely come back. More

by Rush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Lakes, Bobby Howard , Jim

Oct 02, 2025

Honda of the Avenues responded

Thank you for your kind words! We’re glad Jim provided excellent service, and we look forward to seeing you again.

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