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Start your review of Cristian Navarro.
Cristian Navarro
Cristian Navarro at Gold Coast Maserati Alfa Romeo
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Cristian Navarro

Parts Advisor

Gold Coast Maserati Alfa Romeo

90 Northern Blvd
Great Neck, NY 11021

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2 Reviews of Cristian Navarro

April 28, 2020

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Employee Rating

"The day after I received the car I had a question..."

- Genexeek

The day after I received the car I had a question regarding the gas tank door not opening. I notified the salesman which referred me to the service department. The response was “ pry it open with a screwdriver”. Neither new that the car had to be turned on to open the gas tank door. I received a notice that I over paid by $1,000. Six weeks went by and my wife called on my behalf. The response was “ your husband should have noticed the error”. An error that dealership made. He made it sound like they were honest and doing me a favor. So if I didn’t pursue this matter they would have kept the deposit knowing that they were at fault. I WILL NEVER PURCHASE/LEASE ANOTHER MASSRRIATI EVER AGAIN!!! PS to the dealership, no phone calls or emails will be responded to. Service matters will be handled at another dealership.

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Recommend Dealer
No

Other Employees Tagged: Michael Bellina, Edison Xin, Helen Pak, Mark Hazlewood

May 11, 2020

Gold Coast Maserati Alfa Romeo responded

We apologize for how you feel, we understand your frustration but we found the over payment and brought it to your attention. We sent a credit card authorization reversal several times, which was not returned. When we finally got it back our accounting departments were closed due to Covid-19. Your refund has processed. Regarding the gas door, our advisor did make an error, he didn’t realize you still had the key in the ignition when trying to fuel when he made the recommendation to pop the cap. It’s very challenging diagnosing over the phone. We always strive to provide nothing but the best experience at Gold Coast Maserati-Alfa Romeo and we again apologize you did not experience this. Sincerely, The Gold Coast Maserati-Alfa Romeo Team

December 02, 2019

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Employee Rating

"Excellent person. Super helpful even after I got the car...."

- stwa1989

Excellent person. Super helpful even after I got the car. He sits down with u & go over everything in car with you. Great person overall

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Yes
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