Curtis Grow | Page 6

People are not friendly and some are outright rude. I regret buying a vehicle from this dealership!!!! I regret buying a vehicle from this dealership!!!! More

by PAADIE23 Verified Customer Verified Customer

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I wasn't told it would take three days to complete my repair until I brought my car in at the time specified over the phone. It was returned to me dirty. Fingerprints and smudge marks on the inside of th repair until I brought my car in at the time specified over the phone. It was returned to me dirty. Fingerprints and smudge marks on the inside of the window. Trash on the floor, including tie baggies for shoes (looked like a hair net, actually). My inside belongings were missing until later when I opened my trunk, everything was inside of a box. Communication was severely lacking and the least that could have been done after three days was a car wash and a vacuum instead of returning it dirty. This was a BAD first impression of the new, non-local, ownership. More

by JPO Verified Customer Verified Customer

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We have always had wonderful experience at Honda dealership. Great Employees. Scott S. Is fantastic. dealership. Great Employees. Scott S. Is fantastic. More

by ALVIN_LORENDA1 Verified Customer Verified Customer

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I come from the Honda family ever since the dealership was Honda World in Peoria, IL. This is Honda number 5. A lot has changed, but the original staff are spread out.Prices are a bit much, but that is wh was Honda World in Peoria, IL. This is Honda number 5. A lot has changed, but the original staff are spread out.Prices are a bit much, but that is what you do only. i More

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I miss Bob Lindsay Honda and their points system in the service department. They always took care of me and I felt I was getting a good deal. service department. They always took care of me and I felt I was getting a good deal. More

by STAUB5 Verified Customer Verified Customer

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They have a terrific service department. I trust them without hesitation in caring for all my needs I trust them without hesitation in caring for all my needs More

by DOCHERSHDO Verified Customer Verified Customer

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The check in time was slow, but understandable due to new ownership/system. However, I was told that service should take approximately 1 hour 45 minutes. I left to do some shopping and came back approximat ownership/system. However, I was told that service should take approximately 1 hour 45 minutes. I left to do some shopping and came back approximately 2 hours later. I waited for about another hour with no update and then checked at service deck to ensure they knew I was back and waiting. After another 2 hours with no update we checked again and the car was done and parked at the front of the check out line with several cars behind it. I do not know how long it had been completed while we sat and waited. In addition, on November 11th, my Honda van had a warning light come on. I went to the website and used the chat feature to ask if that was something I could just bring in to have checked or if I needed to make an appointment. I received an automated reply thanking me for texting and that they would be with me shortly. I never heard back. I called the next day to ask the same question and left a message with the service department and never received a return call. The warning light went away after a day or so, so I never had the issue assessed at the dealership. More

by SHAWNTRENT70 Verified Customer Verified Customer

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Staff is very friendly and professional. we have both of our vehicles serviced by your shop. we have both of our vehicles serviced by your shop. More

by SHANEFOUR Verified Customer Verified Customer

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I recently had my pilot in for service at Victory. This was the 3rd time in the last few months. They said they had fixed the problem which was resulting in the emissions light coming on. It came back This was the 3rd time in the last few months. They said they had fixed the problem which was resulting in the emissions light coming on. It came back on, while driving home. They offered to come get the car the next day from me at work. They were over 3 hours late without a courtesy call. I have not been very impressed with the service department. Still waiting to hear from them on how to fix the problem. More

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Having prob. with my ‘23 passport. Would charge me to diagnose it. Just stick it! with my ‘23 passport. Would charge me to diagnose it. Just stick it! More

by DOCTORJWB Verified Customer Verified Customer

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