Cyrena Morena
Cyrena Morena at Capistrano Mazda

Cyrena Morena | Page 14

Service Advisor

Capistrano Mazda

32852 Valle Road
San Juan Capistrano, CA 92675

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4.8
327 Reviews
4.8

327 Reviews

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327 Reviews of Cyrena Morena

October 08, 2020

Dealership Rating
Employee Rating

Great service as always... What you would expect from a Nordstrom’s type car dealer. I live in Temecula and have zero issue driving that far for service. More

by Mike Suarez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 08, 2020

Capistrano Mazda responded

Mike, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Katehttps://www.dealerrater.com/nmanager/autoresponse/queue/my-queue#

October 08, 2020

Dealership Rating
Employee Rating

Capistrano Mazda is my dealer of choice for service because of their personable, friendly and honest service team! I used to live in California until I moved out of state July 2019. While driving to Ca More

by WBACH67
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Hector Arvizu

Oct 08, 2020

Capistrano Mazda responded

Thank you for taking the time to share your thoughts on working with Cyrena and our team. We're glad to hear we delivered such a great service experience! Kate

October 06, 2020

Dealership Rating
Employee Rating

Cyrena is wonderful! She is always eager to help me and explain what needs to get done for my car. She is one of the main reasons I visit this dealership for service. Thanks Pendar Jessen More

by PENDAR.JESSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 07, 2020

Capistrano Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Capistrano Mazda! Kate

October 02, 2020

Dealership Rating
Employee Rating

Forouz was one of the best sales associates I have worked with. Very friendly, knowledgable, and personable. Cyrena in the service department was extremely helpful in solving a part issue and Hector did a gr More

by TERIFRANCIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hector Arvizu, Forouz Mohisefat

Oct 04, 2020

Capistrano Mazda responded

Thanks for sharing your thoughts about your experience with Capistrano Mazda. We appreciate your business and hope to see you again soon! Kate

September 28, 2020

Dealership Rating
Employee Rating

I'm very very pleased with all the team at Capistrano Mazda, Cerena Moreno is an excellent service writer, always going beyond to make make her customers happy. Thank you Capistrano Mazda. Truly recome More

by LETTYGO10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hector Arvizu, Lou Bastiaans, Edward Rodriguez , Alex Hernandez

Sep 29, 2020

Capistrano Mazda responded

Thank you for your review and kind words for Cyrena! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Mazda. Kate

September 24, 2020

Dealership Rating
Employee Rating

Great service and excellent communication during the service and repairs. Other Car dealers advertise 5* experience, but Capistrano Mazda delivers!! Cyrena is one of the reasons for that! She keeps me More

by CDLVICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 24, 2020

Capistrano Mazda responded

Thank you for your business and this review! We're happy to hear that Cyrena and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kate

September 11, 2020

Dealership Rating
Employee Rating

It was great service as always. They are always taking care of my car for me and any needs i have. Favorite place to go More

by JTWALLICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 12, 2020

Capistrano Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Capistrano Mazda. Please don't hesitate to reach out if you need anything else. Kate

August 28, 2020

Dealership Rating
Employee Rating

Cyrena, did a great job on keeping me informed on my cars progress which turned out to have a very difficult to diagnose issue. She put me into a loaner car after the 1st week that the car was at the dealers More

by bruce_stookey
Customer Service
Friendliness
Recommend Dealer
Yes
Aug 31, 2020

Capistrano Mazda responded

Bruce, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Cyrena met your expectations. Thank you again for choosing Capistrano Mazda, we look forward to having you as one of our valued customers for many more years to come! Kate

August 27, 2020

Dealership Rating
Employee Rating

Excellent service. Cyrena kept me informed of the status of my repair from start to finish. I highly recommend the whole team of Capistrano Mazda. Thumbs up! More

by mariu5z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marcin Paluch

Aug 27, 2020

Capistrano Mazda responded

Thank you for taking the time to share your thoughts on working with Cyrena and the service team. We're glad to hear we delivered such a great experience! Kate

August 26, 2020

Dealership Rating
Employee Rating

Cyrena, my service advisor, does a great job. She remembered me as a repeat service customer and listened to my concerns about the vehicle. She provides good customer service and I never feel like I More

by KIMBOCAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 26, 2020

Capistrano Mazda responded

It's great to hear, Kim, that Cyrena was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Capistrano Mazda! Kate

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