Cyrena Morena
Cyrena Morena at Capistrano Mazda

Cyrena Morena | Page 13

Service Advisor

Capistrano Mazda

32852 Valle Road
San Juan Capistrano, CA 92675

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4.8
329 Reviews
4.8

329 Reviews

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329 Reviews of Cyrena Morena

November 13, 2020

Dealership Rating
Employee Rating

Cyrena did an outstanding job in customer service and addressing my concerns. She is a very customer oriented person who ensured I was more than happy with my service Whitney, my salesperson who I bought More

by cathy.a360
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hector Arvizu , Whitney Bowens

Nov 30, 2020

Capistrano Mazda responded

Cathy, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Cyrena and Whitney met your expectations. Thank you again for choosing Capistrano Mazda, we look forward to having you as one of our valued customers for many more years to come! Kate

November 10, 2020

Dealership Rating
Employee Rating

Love this dealership. They offer a complete service package including an external car wash, The service representatives are helpful, professional and keep you informed on the status of your appointment More

by mlarkin48
Recommend Dealer
Yes
Nov 30, 2020

Capistrano Mazda responded

Hello, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate

November 10, 2020

Dealership Rating
Employee Rating

This was my first service experience at Capo Mazda…everything went great, the service advisors were friendly and accommodating and my service was done in a timely manner. Also, this is a very lo More

by risa.koppel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Katz , AJ Jamshidi

Nov 30, 2020

Capistrano Mazda responded

Risa, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Kate

November 10, 2020

Dealership Rating
Employee Rating

Very friendly, professional, courteous & caring service advisor She was very helpful & she knew what is the best for myself & my car Thank you very much More

by hamidk1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 10, 2020

Capistrano Mazda responded

Thank you for taking the time to share your thoughts on working with Cyrena and our team. We're glad to hear we delivered such a great experience! Kate

November 06, 2020

Dealership Rating
Employee Rating

Whitney was amazing! The whole process was simple and straightforward, and she went out of her way to ensure I test drove the cars I was interested in and broke down the differences between them. I didn' More

by Sierra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Clark , Whitney Bowens

Nov 07, 2020

Capistrano Mazda responded

Thank you! It has been a pleasure serving you, Sierra. Quality customer service is always our number one priority, and we're happy to hear that Whitney met your expectations. Thank you again for choosing Capistrano Mazda, we look forward to having you as one of our valued customers for many more years to come! We hope you enjoy your new car, Sierra. Kate

November 05, 2020

Dealership Rating
Employee Rating

Excellent staff thank you all very much well be back again and again 😀 👍 great quality service . Thanks for the loaner car very easy fast quick everything excellent staff More

by WHALKE2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hector Arvizu, Lou Bastiaans, Edward Rodriguez , Alex Hernandez

Nov 06, 2020

Capistrano Mazda responded

We appreciate your business and our team looks forward to serving you again soon! Kate

October 31, 2020

Dealership Rating
Employee Rating

Thanks for the loaner car will I was waiting for my warranty service. Wish that they didn't have to go to Chicago to get the part. More

by Richard.G.Helgeson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 01, 2020

Capistrano Mazda responded

Thank you for choosing Capistrano Mazda, Richard. Your feedback and rating mean a lot to us. We're glad we were able to help and we hope to see you again! Kate

October 30, 2020

Dealership Rating
Employee Rating

Always a comfortable experience. Reminds us of how Nordstrom was back in the day. Definitely a notch above. Easy to make an appt and they send helpful reminders. More

by DTerry247
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hector Arvizu, Lou Bastiaans, Edward Rodriguez , Alex Hernandez

Nov 01, 2020

Capistrano Mazda responded

Thanks for sharing your thoughts about your experience with Capistrano Mazda. We appreciate your business and hope to see you again soon! Kate

October 27, 2020

Dealership Rating
Employee Rating

I was treated in a timely fashion. Each staff member was friendly and knowledgeable. My car was serviced and returned to me in 45 min. It was worth the drive from Carlsbad to San Juan. BTW the waiting room More

by theworksskincare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 27, 2020

Capistrano Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kate

October 21, 2020

Dealership Rating
Employee Rating

It was a lovely experience. I was so glad that the staff seemed very COVID conscious while still warm and inviting. The service was fast and efficient! More

by morgan.holcomb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 22, 2020

Capistrano Mazda responded

Hello Morgan! Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Kate at Capistrano Mazda

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