Cyrena Morena | Page 28

Excellent service only advice I would say is don't leave your copied keys in the vehicle that is getting worked on they could get stolen. only advice I would say is don't leave your copied keys in the vehicle that is getting worked on they could get stolen. More

by MCCARTHYD42 Verified Customer Verified Customer

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The only place....where u r Happy you brought in your car! My experience, when bringing in my auto was excellent! I had the Engine Warning Light come on and no appoint. Cyrena met me with a smile & made m My experience, when bringing in my auto was excellent! I had the Engine Warning Light come on and no appoint. Cyrena met me with a smile & made me feel like she was there to HELP me with my vehicle and it's problem. She was caring and was good at listening. No worries about not having an appointment. She was knowledgeable about the vehicle and I felt totally confident that I had no worries......and my car would be taken care of! I had a Mercedes prior to my Mazda and when I took it in, the service department made you feel like you didn't know what you were talking about. I used to be in training & development for a large family entertainment company and I really notice when an employee has great people skills! Also love the reception area.....a nice open feeling & great coffee! More

by CDLVICK Verified Customer Verified Customer

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Friendly, courteous, helpful. My experience is always excellent service. I recently brought the car in for a recall. Previously it was for regular oil change and maintenance. I My experience is always excellent service. I recently brought the car in for a recall. Previously it was for regular oil change and maintenance. I always schedule an appointment but do not know if it makes a difference, but In each case I was treated with respect and the staff is friendly and courteous. I have no complaints and highly recommend the Service. More

by martin.riley1 Verified Customer Verified Customer

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Service Rep Awesome The customer service representative, I think her name is Cayrena She was very personable and professional Shevwas very informative and make sure The customer service representative, I think her name is Cayrena She was very personable and professional Shevwas very informative and make sure I was told step-by-step what needs to happen You also arrange for transportation for me back-and-forth More

by kareemsalama Verified Customer Verified Customer

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Stay away from this place! and if you don't stay away from this place and decide to purchase a vehicle here. Make sure you ask for a copy of any documents they have you sign whe and if you don't stay away from this place and decide to purchase a vehicle here. Make sure you ask for a copy of any documents they have you sign when you're making the deal because once you see the finance person, additional fees get added. They do not go over the contract and just have you sign. Come to find out, they added Stargard ($481) and we had no idea what it was, we called the dealer and the receptionist told what it was! When I tried to get a hold of the finance guy to get this fixed, he and his boss did not call me back. STAY AWAY!!! More

by SPENA6668 Verified Customer Verified Customer

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Kudos to the service department! My service rep , Cyrena, is so “user” friendly and we have actually become friends. I got to my appointment about 35 minutes early, Cyrena got my ca My service rep , Cyrena, is so “user” friendly and we have actually become friends. I got to my appointment about 35 minutes early, Cyrena got my car right in and it was done before I finished my cup of coffee. And my car came out sparkling clean! Kudos to the service department. More

by BALIMOMBEV Verified Customer Verified Customer

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Good service Mazda San Juan Capistrano employees make sure that they attend to their clients needs. They are easy to talk to and listen to your concerns regarding Mazda San Juan Capistrano employees make sure that they attend to their clients needs. They are easy to talk to and listen to your concerns regarding your car. More

by alevet143 Verified Customer Verified Customer

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Came from San Diego. Wish I could give TEN stars!! I just bought my fifth new Mazda, and wanted to get CarPlay installed. I live in San Diego. But the 4.9 (out of 5) rating for Capo Mazda greatly im I just bought my fifth new Mazda, and wanted to get CarPlay installed. I live in San Diego. But the 4.9 (out of 5) rating for Capo Mazda greatly impressed me. The drive to San Juan Capistrano was quick, easy, and scenic. I was the only car there at 7:30 when they opened. The dealership is just a block off the freeway, and looks like it’s fairly new. Most of my career was in automotive sales and service, so I look for ‘telltale’ signs about how a store is being run. Capo Mazda was impeccably clean and well-organized, including the service bays and back lot. There is generous space for good work flow; nothing feels hectic. I chatted with many employees, including service advisors, mechanics, a porter, and sales consultants. Everyone was genuinely effusive in his/her praise of the Capo Mazda work environment, mentioning things like the dealership’s high level of integrity, dedication to quality, and relaxed managerial team. The wholesome environment at Capo Mazda was extraordinarily noteworthy. In short, my first experience at Capo Mazda has assured my future business. When they finished my service work 30 minutes ahead of schedule, I jokingly asked if I could stay longer and just hang out. Even if Capo Mazda may not be your closest dealer, you won’t regret driving just a little farther for the exceptional quality of the experience. More

by OPPITECT Verified Customer Verified Customer

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Awesome The service department is very good. Cyrena was friendly and I enjoyed meeting her. Took time with me and I never felt rushed. Would definitely bring The service department is very good. Cyrena was friendly and I enjoyed meeting her. Took time with me and I never felt rushed. Would definitely bring my Mazda back for my next service appointment. I also like the fact that They text me to remind me when I need to bring my car in next. More

by trudyjhn Verified Customer Verified Customer

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The best dealership I don’t even know where to start when I think of this dealership I’m at a loss of words. They are AMAZING!! I’m not someone who trusts easily but I tr I don’t even know where to start when I think of this dealership I’m at a loss of words. They are AMAZING!! I’m not someone who trusts easily but I trust them with my life!! Im More

by marlaaranda12345 Verified Customer Verified Customer

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