DJ Tramp | Page 16

The best buying Experience I have had After purchasing 5 vehicles from 5 different Dealerships in Tucson, I have never encountered the level of service I experienced recently at Tucson Sub After purchasing 5 vehicles from 5 different Dealerships in Tucson, I have never encountered the level of service I experienced recently at Tucson Subaru. I was greeted in a very friendly manner upon arrival and was helped through the entire process with professional courtesy by a very smart, congenial and diligent team. Kevin, my Salesman jumped in and helped me eagerly. I had already shared some of my needs with the very friendly DJ, Sales Manager, and then Kevin began working with me to look at and drive the vehicle. Kevin was very conversational and asked appropriate questions to evaluate my needs and wants for a vehicle. He was extremely patient and understanding with my young car enthusiast son and answered all his questions about the vehicle we were buying as well as the other vehicles in the showroom. The extremely fair and reasonable number negotiation was handled diligently by the teamwork of Kevin and DJ. They coordinated the process to go pretty smoothly. Traci in Finance was very knowledgeable and answered all of my questions in a very simple to understand format and wrapped up the process efficiently. The surrounding staff were all very pleasant and welcoming for the entire time my son and I were at the dealership. We were there on a very busy and unpleasantly hot Saturday but the staff created a pleasant and efficient car buying experience nonetheless. This is hands down the BEST experience I have encountered in any of my experiences in Tucson. More

Report | Print

outstanding Steve Norris and DJ Tramp were both kind, thoughtful, knowledgeable and patient with me. I took all day to decide, asked lots of questions, and saw ma Steve Norris and DJ Tramp were both kind, thoughtful, knowledgeable and patient with me. I took all day to decide, asked lots of questions, and saw many cars. They were beyond patient and never made me feel pressured. Curt was equally great during the financial part. Wonderful team! More

Report | Print

Excellent experience I had a wonderful experience evaluating and purchasing a 2015 Subaru WRX from Tucson Subaru. From the moment I contacted DJ Tramp and met Steve Norri I had a wonderful experience evaluating and purchasing a 2015 Subaru WRX from Tucson Subaru. From the moment I contacted DJ Tramp and met Steve Norris, I just knew that I was becoming part of a family and wasn't just another sales goal or number to be counted. My team was patient, understanding, and worked diligently to find me the perfect car at the perfect price. What especially impressed me is that my entire team, including Traci in finance, took the time to get to know my 11 year old son and talk to him about the car just as much as they spoke to myself and my husband. I mean, c'mon, we all know that an 11 year old's opinion about a car is likely not going to hugely influence a buying decision - but I take his opinion very seriously. The fact that the entire team was focused on all of us as a family and not just myself as the primary decision maker really sealed the deal for me. Many other dealerships that I've worked with over the years wouldn't even acknowledge his presence. My son was so impressed, he decided that Steve would now be superhero Subaru Steve :) I love the car, I love the dealership, and I love the additional services such as one of the most comprehensive warranties I've seen in the business. More

Report | Print

New 3.6 Outback from Sal Great experience and wonderful group of folks to work with. Sal, DJ and Traci were all timely, responsive and very much customer focused. Stro Great experience and wonderful group of folks to work with. Sal, DJ and Traci were all timely, responsive and very much customer focused. Strongly recommend. More

Report | Print

Can't get any Better then This !! I am thrilled with my new Forrester. I love everything about it. I'm constantly smiling when I'm thinking about it.... But to be really honest...I'm t I am thrilled with my new Forrester. I love everything about it. I'm constantly smiling when I'm thinking about it.... But to be really honest...I'm the Happiest with the experience....Its what really makes me Smile...and ...I've told everyone ( whether its the person pumping gas,next to me at the station, to a coworker in the parking lot at work to the gal cutting my hair ! ) Buying a car at TUcson Subaru is a great experience.!! People typically laugh, Great. ??..at a car dealership.??.Sure...Right ???? YES>>>>.YES....It was Amazing !! I'm going to apoligize now, cause I'm probably going to ramble, But I'm so Happy,and Excited about my New CAR !! I want to shout it out loud !! I don't know where to start...I worked with Curt ( When I first met Curt,years ago, he was a service writer, so his background is great, he knows Everything about their vehicles, plus I trusted him !! ) Curt let me be me - Ask silly questions, come by several times, to just sit in various cars ( yes, he'd come out to offer me water/apple/granola bar. and to see if I was ok, if I had any more questions ) And naturally I got to test drive...alot of cars....and Always he was his usual pleasant self ! , I had a 2009 Suburu, which I loved, so I really wasn't set on buying a new one, I just wanted to look, and bounce some numbers around. Curt was great...helped me with my "pro and con" list...Either way, I'd be Happy, keep my 09 or get a new one....Super long story....But Great ending...I decided to go ahead a get a 2015 ....and....Curt made it easy....and made me feel...Like a Valuable member of the Family....Yeah...thats how people at this dealership make you feel... Everyone from the lady answering the phone,at the front desk ( thanks to you for always smiling ) to DJ, who is a sales manager now, ( He has been there, for years,so Trusting the sale is easy ) Met ,Tim, in fiance for the first time, he was amazing...I was going to use my USAA car loan, and he actually beat the rate. WOW...Another great part of my car buying experinece. I am thrilled to share my story with everyone, who might be looking for a car, used, new, Subaru or not, ( yeah, they had some other great looking cars on their lot ) Go to Tucson Subaru...Go and Experience the same Wonderful experience.... Sure......new owners, new location, new things....But....Still the Best People.....Sure a Subaru is a Subaru, but take it from someone who has bought my first one in Phoenix.....THE PEOPLE, make this Place THE BEST !! I've owned Subaru's before. So..I'm familar with their product and dependablity. I've had my cars serviced at Tucson Subaru. I Trust them, they are Honest and Caring and Professional. I've seen Dan Ford, go from service writer to manager. He's fabulous. I'd trust him,with my life and I guess by caring for my car. I am trusting him with my Life and that of my family and friends !! I'll be honest, before I bought my car on Saturday, I did stop by a few other dealers ( sure , there are some big name dealers here in town, lots of fancy advertising and hype, so I just had to look ) just to be certain...and...Yeah....No comparision...Salespeople, elsewhere....Hmmmm....How do I say it nicely....Well....Just don't let it scare you....Better Yet....Just go straight to Tucson Subaru....You will be pleasantly suprised ! Thank you to everyone. Thank you for treating me with such respect and kindness and caring. Thank you , Curt,DJ,Tim and Dan. You are the Best !! More

Report | Print

Melyssa was extremely helpful and courteous to us. Made sure Nancy was acquainted with the new Subaru before we left the lot. Great follow-up. sure Nancy was acquainted with the new Subaru before we left the lot. Great follow-up. More

Report | Print

Both DJ, Curt, and Bob went out of their way to make my mom and I feel like were at home. They were not pushy in fact when I said we were leaving they excepted that and asked if we need anything else pleas mom and I feel like were at home. They were not pushy in fact when I said we were leaving they excepted that and asked if we need anything else please call. I talked to my sister and after a couple days we just dropped by and both DJ, Curt, and Bob had time for us. We asked to drive another car. After that we left with information needed and went home and figured out which cars to purchase. We ended up buying to cars and even picking up the cars was an enjoyable experience. More

Report | Print