Damian Dus

Called and talked to a woman on the web sales side said both cars would be at the dealership. They weren’t so the sales manager and salesman made up for it. It was pleasant to deal with people who knew wha both cars would be at the dealership. They weren’t so the sales manager and salesman made up for it. It was pleasant to deal with people who knew what they were doing! Great experience and great people I would recommend this dealer in Elk Grove to anyone. More

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I have purchase truck on April 12 2025 Sales guys were really helpful and knowledgeable but here positive impression ends. Finance manager first tried to sell me extended warranty. When I refused he got really helpful and knowledgeable but here positive impression ends. Finance manager first tried to sell me extended warranty. When I refused he got upset and still didn't give up and kept trying and not taking no for answer. In some point I have asked how much was extended warranty. Finance manger: "twenty eight. ninety five" it was confusing for me so I asked: "three thousand?" He: "No! twenty eight ninety five" I asked again: "so three thousand?" He: "No! twenty eight ninety five" here I asked him to show me on screen since the way he read number was confusing, I looked on screen and it was $2895. Why would you read that number as twenty eight ninety five? especially if twice I asked if it is three thousand? you know it is confusing. He could read that number as two thousand eight hundred ninety five dollars or as twenty eight hundred ninety five dollars, at least he could do that after he saw I'm confused about price but no he had to keep reading this the same way so it could be confused that is only $28.95 (twenty eight ninety five) This is how first chance of deception was created. When this failed, we start signing papers and here he sneak in gap insurance forms. HE NEVER ASKED ME IF I WANT $1200 GAP INSURANCE simple just among bunch of another forms added that. And I just kept signing that not suspecting you can go that low and try to trick me by giving me forms of insurance (5 of them, 4 were complementary $0 and just 1 for $1200). On printed retail installment contract my signature is very small, unnatural, hardly recognizable, taking less than 5% of signing box space, it was signed on tablet when he enlarge signing box so I could NOT see that contract and notice that $1200 was added. The same day at home I went through printed paper work and I realized about that. I called him, unfortunately it was already 15 minutes after dealership closing. I called him early morning Monday and told him that insurance company didn't even receive paper work yet( I called insurance company 8am Monday) so that is good time to stop that, he said he would cancel, but he didn't. I canceled it 2 days later. During my short visit in his office he told me he owns 11 rental units, first he gained my respect I looked at him as hard working man in retiring age who gained all that wealth by hard work. Now I know how he gained that. Unfortunately just right now I read his reviews and I know he has done that before. You have 11 rental inits, you are in retiring age and you still need to do that :) apparently old habits die hard. Right now I'm waiting for refund in case of having problem with that I will have my attorney involved. More

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A very unsettling experience between finance individuals Took way more time than it should. I would like an explanation as to why credit check took over a hour and why my credit was checked 6 different tim Took way more time than it should. I would like an explanation as to why credit check took over a hour and why my credit was checked 6 different times. This is not a fair practice for anyone to be subject to My credit score was lowered because of all the checks. The only one out of this unsettling experience was the salesman. He was kind and considerate. Very knowledgeable More

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Damian/Sales was very helpfu and pleasant in the purchase of our Trailblazer.He answed all of our concerns in a professional manner of our Trailblazer.He answed all of our concerns in a professional manner More

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Castle Chevrolet and the whole staff treated me with respect and professionalism. They made my car buying experience easy and pleasurable, Special thanks to Damian Dus, Ed Finn, George Grzywa in Financi respect and professionalism. They made my car buying experience easy and pleasurable, Special thanks to Damian Dus, Ed Finn, George Grzywa in Financing and GM Fabian Guercio. Very glad to have completed a sales deal here at Castle. More

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This was my first visit to Castle Chevrolet North. They were responsive to my needs, friendly, professional, and showed genuine care and concern for me. were responsive to my needs, friendly, professional, and showed genuine care and concern for me. More

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They had agreeable financing terms with pleasant and helpful staff who gave excellent input for my decision making. I will return to this dealer first when looking for my next vehicle. helpful staff who gave excellent input for my decision making. I will return to this dealer first when looking for my next vehicle. More

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I’ve been to a couple of dealerships, here at castle I was approved and they helped me to get a fantastic deal and they made it quick and easy! was approved and they helped me to get a fantastic deal and they made it quick and easy! More

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Poor customer service, called with a question for a manager after purchase and never returned the call, also small issue with car Sales never got back to us either. manager after purchase and never returned the call, also small issue with car Sales never got back to us either. More

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By far the easiest and quickest car buying experience I've ever had. They set a new standard of excellence. From the salespeople to the finance/management team, everyone was excellent. I've ever had. They set a new standard of excellence. From the salespeople to the finance/management team, everyone was excellent. More

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