Dan Baumann | Page 7

On the way home rite off the lot a “ tire pressure sensor fault “ appeared on the dash. I didn’t even make it home and was told.“sorry it’s sold as is” although I do understand that, customer service means fault “ appeared on the dash. I didn’t even make it home and was told.“sorry it’s sold as is” although I do understand that, customer service means everything to me and I have to spend money before even making it home. I will look elsewhere for any new vehicle in the future. More

by paulpaul176 Verified Customer Verified Customer

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They are friendly the environment is clean great courtesy snacks by service area Quick efficient fair great location Caring nicest people! Great vehicles Great follow ip snacks by service area Quick efficient fair great location Caring nicest people! Great vehicles Great follow ip More

by viduskik Verified Customer Verified Customer

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They are pretty sturn on their prices and not willing to budge, the person helping me out was afraid to asked his boss the questions I had. I felt he lied to me on two different occasions. Not a good experi budge, the person helping me out was afraid to asked his boss the questions I had. I felt he lied to me on two different occasions. Not a good experience, one of the biggest reasons I do not like care shopping, they especially take advantage of women like me. More

by ferdoozle Verified Customer Verified Customer

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Great service! Very happy with the whole process. Left completely satisfied. Very knowledgeable about what they are selling. Will be back again in three years! completely satisfied. Very knowledgeable about what they are selling. Will be back again in three years! More

by whosclark12 Verified Customer Verified Customer

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Dan Baumann and Nick Sigel did excellent as always ! This isn’t my first car I bought from them and won’t be my last isn’t my first car I bought from them and won’t be my last More

by DMAN70 Verified Customer Verified Customer

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I walked into the dealership just after 9 AM on Saturday morning. John Studt was the sales person who greeted me at the door. From the very start, he and the rest of the staff at Lake Ford were professional morning. John Studt was the sales person who greeted me at the door. From the very start, he and the rest of the staff at Lake Ford were professional, knowledgeable, and accommodating. I was looking for my first personal truck, decided on the F150, and now wanted to make the purchase. I had narrowed my decision down to a black Supercrew short box with either the 3.5 V-6 or the V-8. I was open to new or used with low miles. The prior day, I had found a used Platinum in Illinois that seemed like it fit my needs, had a clean Carfax report, and I told John. We went for a ride in the one that I found on the website. Since I don’t live very far away, we went to pick up my wife and son so they could experience it. My wife also drove it. All along, John was answering all of our questions. A long time F150 owner himself, he was very helpful! During our ride, he explained the potential problems with buying the vehicle in Illinois that “seemed too good to be true”, and offered to pull the Oasis report for me on the vehicle. I’m glad he did, because I would’ve purchased a lemon if I had gone with that vehicle. After about 1/2 hour, we went back to the dealership to make a deal. After short and fair negotiations with John and Dan Baumann, sales manager, I purchased the truck. On Sunday morning, I was going through the options on the vehicle, and noticed that it did not have the electronic rear differential lock or the tailgate step. These are two features that I really needed. It wasn’t John’s fault that these were overlooked. I assumed that the trim level that I was looking at had all of the same features of the trucks that I had seen at other dealerships. I found two vehicles on the website that would have fit my needs perfectly as alternatives, and left voicemails for both John, and Dan Garcia in Finance. On Monday morning, they called me back and said it would be absolutely no problem to change the purchase, since I hadn’t taken possession of the vehicle, and it hadn’t been officially titled. So I purchased the second F150 in two days :-). I recommend this dealership to anyone looking for an honest, knowledgeable, and accommodating staff for their purchase experience. Thank you John, Dan and team! More

by gckonstan Verified Customer Verified Customer

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The sales and finance team at Lake Ford were great to work with. Friendly and knowledgeable, would buy here again. Great location and selection of trucks. work with. Friendly and knowledgeable, would buy here again. Great location and selection of trucks. More

by ms2020FordF150 Verified Customer Verified Customer

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This place is beautiful They people are extremely friendly everyone there goes above and beyond to make you feel like family. From Management down you will feel welcome friendly everyone there goes above and beyond to make you feel like family. From Management down you will feel welcome More

by Joe Verified Customer Verified Customer

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Everyone was great to work with. I would definitely recommend to others and will be bringing my business back to them in the future. Thanks! recommend to others and will be bringing my business back to them in the future. Thanks! More

by mark.stevens4087 Verified Customer Verified Customer

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These gentlemen put up a great fight. They were amazing. When they could not get the exact car I wanted they worked with me to an upgraded version similar price. When they could not get the exact car I wanted they worked with me to an upgraded version similar price. More

by phillips.jim57 Verified Customer Verified Customer

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