Dan Harkins

They are Friendly, with a very good attitude polite. I recommend this dealer always try to help and explain everything. I recommend this dealer always try to help and explain everything. More

by alba_vlz Verified Customer Verified Customer

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Sales representatives were great, sales managers made it clear that since they weren't making much money on the sale, they weren't interested in providing good service. Bought a used car & the oil light cam clear that since they weren't making much money on the sale, they weren't interested in providing good service. Bought a used car & the oil light came on within a week. Took to my mechanic because I didn't trust the dealer- oil was low & dirty, and all the other fluids were low as well. Tires needed air, balancing and rotating. Shame on the dealer for now having this car in proper shape for the sale. And provided only 1 key fob and no compensation for the cost to me for getting a spare fob. All these issues cost me an extra $500.. More

by srpeltzer Verified Customer Verified Customer

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Had a good experience at koons. Will go back for future service and purchase. Thank you Koons Westminster Will go back for future service and purchase. Thank you Koons Westminster More

by jessimartz95 Verified Customer Verified Customer

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I’m disappointed that I wasn’t told that there was only one key fob for this vehicle until I finalized everything and picked up the vehicle. I’m also very disappointed that I’ve only had the vehicle for se one key fob for this vehicle until I finalized everything and picked up the vehicle. I’m also very disappointed that I’ve only had the vehicle for seven days and the check engine light is on. More

by roydhere Verified Customer Verified Customer

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Left 3 phone messages for a manager before I received call back from D. Harkins, General Sales Manager, KOONS WestMinister MD. KOONS provided me with a CARFAX report showing the 2020 Toyota Supra I purc call back from D. Harkins, General Sales Manager, KOONS WestMinister MD. KOONS provided me with a CARFAX report showing the 2020 Toyota Supra I purchased on 18 Aug 2021 showed no accident/damage. On 15 Jul 2024 I took car to CARMAX to sale. CARMAX informed me a collision was reported on 3 Mar 2021, left side and bumper damage in Dallas TX. Upset that KOONS didn't inform me of damage before I purchased the car from them. Spoke with D. Harkins, 30 Jul 2024, who stated he questions legitimacy of accident, must be mistake because car was in Dallas TX when the car was in the accident (?), if don't see damage then its a mistake (?) and I should contact CARFAX. I would not have purchased the car if I knew it was in an accident. Private parties are not willing to purchase a car with accident history unless it is reduced below KBB. KOONS purchased the CARFAX report - if the manager believes it is in error they should resolve the error. Request KOONS purchase the car back from me at KBB PP price of at least $48,327 and take up the issue with CARFAX. More

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Dean P. Asheville, NC 23 8/2/2023 I purchased a 2020 Lexus GX 460 from Koons Toyota in Baltimore in July of 2023. I found the vehicle on line. Brendon , Asheville, NC 23 8/2/2023 I purchased a 2020 Lexus GX 460 from Koons Toyota in Baltimore in July of 2023. I found the vehicle on line. Brendon , who is a sales person at Koons, had a video on line of this vehicle. It looked good except for some scratches on the front bumper. I contacted Brendon and told him that I would purchase the vehicle at the advertised price if they would repair the scratches and detail the vehicle. Brendon agreed to fix the vehicle and detail it. They don't ship so I flew a friend to Baltimore and he drove the car back. When I received the car the scratches had not been repaired and the car wasn't detailed. I texted with Brendon and sent photos of the area that wasn't repaired. He apologized and promised to rectify the situation. Koons has promised to send a check to cover the repairs but I have not received it. That was 3 weeks ago. They tell me that they sent $150.00. I am not sure that $150.00 will fix my issues? Koons gave me their word in writing that that these issues would be handled before my guy picked up the car. I spoke to Dan Harkins who is a manager at Koons. He said that his body shop could do it for $150.00. I am sure they can but I don't have his connections. He also suggested that I drive from North Carolina to Baltimore and they would do the body work?? I am very disappointed that Koon's did not keep their word and are not offering a reasonable solution now that the vehicle is in N.C. Dean Peterson More

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Excellent experience at Koons Toyota Westminster! ! All salesman staff service department service associates we're very knowledgeable patient and explained everything when purchasing my vehicle from ! All salesman staff service department service associates we're very knowledgeable patient and explained everything when purchasing my vehicle from Koons Toyota Westminster, my salesman went above and beyond to help me understand and get the best deal possible on my trade in as well as the finance manager they are excellent to work with! As well as the service department and my service worker who I dealt with on my first time into the service department.all staff All Staff are courteous kind and explained to the fullest detail all my question's every time I have needed service from them , I give them all five stars!! Thank you Koons Toyota of Westminster we appreciate you very much!! More

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KOONS WESTMINSTER TOYOTA IS THE WORST DEALERSHIP IN U. S, IF YOU ARE PREPARED, THEY'LL TREAT YOU LIKE FAMILY, WHEN YOU PAID THE MONEY, THEY'LL TREAT YOU LIKE PIECE OF xxxx, LIE TO CUSTOMER WHEN YOU GOT PRO S, IF YOU ARE PREPARED, THEY'LL TREAT YOU LIKE FAMILY, WHEN YOU PAID THE MONEY, THEY'LL TREAT YOU LIKE PIECE OF xxxx, LIE TO CUSTOMER WHEN YOU GOT PROBLEMS, CHARGED EXTRA MONEY AND WON'T DO ANYTHING. IF YOU FROM OUT OF STATE, DON'T BUY CAR AT HERE, I BOUGHT A CAR 2 MONTHS AGO, THEY MESSED UP MY TITLE, LICENSE PALTE, REGISTRATION, I HAVE TO PAID MORE MONEY AND FINE TO DMV, WASTED MY TIME AND MONEY. IF YOU FROM OUT OF STATE DON'T BUY CAR HERE!!!!!!!! DON'T BUY CAR HERE!!!!!!!! DON'T BUY CAR HERE!!!!!!!! IF YOU ARE PREPARED, PLESE CHECK CONTRACT VERY CAREFULLY!!!!!! THEY SET MANY TRAPS IN CONTRACT!!!!! BTW THEY WILL CONVINCE YOU TO BUY OVERPRICED INSURANCE, DON'T BUY!!!!!!DON'T BUY!!!!!!!DON'T BUY!!!!!!! More

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Received an email with a quote from from the salesman. Then received second email stating he spoke to his manager and they changed their mind. I then got another email from the manager stating the salesma Then received second email stating he spoke to his manager and they changed their mind. I then got another email from the manager stating the salesman didn’t know what he was doing. He offered a pennies off the car. Typical bait and switch. RUN FROM THIS DEALER! More

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Horrible business ethics Dan, Joann, Jeremy. Changed price 3 times added fees. Do not deal. Check paper work before you buy. Get in writing. Drove down and didn’t get truck. price 3 times added fees. Do not deal. Check paper work before you buy. Get in writing. Drove down and didn’t get truck. More

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